5319 Madison Street, Forest Park, GA 30297
For more information about senior living options: (844) 490-3973
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The staff at Governor's Glen are friendly and welcoming. Erica, the Marketing Director, is helpful and knowledgeable. Governor's Glen is a great place for families to move their loved ones. The staff are excellent and treat residents like family. The facility hosts engaging events for residents, families, and the surrounding community. A new wave of communication at Governor's Glen has brought more evening and weekend family events. Laura, the Activity Director, is awesome and plans activities, worship services, and concerts. Nurse Antionette is praised for open communication, prompt follow-up, and attentive care. Paul, the owner, is described as having a heart of gold. Governor's Glen is described as an ideal memory care community for loved ones with memory-related needs.
They describe the facility as very bad and allege that staff and management abuse patients. They call Governors Glen a huge disappointment, citing broken promises, lack of follow-through, disrespect from management, and unresponsiveness (including non-working cameras and delayed responses to issues). They claim the management is extremely unprofessional, alleging lying, ignored information requests, and overall incompetence. They report a serious security breach and neglect, including failure to perform headcounts and unsafe conditions related to alarms. They allege unlawful neglect by staff and warn others to check on their loved ones.Governors Glen presents itself in the reviews as a memory-care community that inspires strong loyalty from many families while also drawing sharp criticism from others. Across the messages, residents and their loved ones repeatedly describe a warm, welcoming atmosphere where staff often feel like family. The recurring theme is that the facility can be a reassuring home for those navigating Alzheimer's, dementia, or other needs, driven by attentive caregivers, active programming, and an emphasis on communication and involvement. Yet alongside the praise there are serious cautions about how some days and interactions unfold, particularly around administration, safety, and timely responses.
Several reviews center on the people who guide and support residents. Erica, the Marketing Director, is singled out for being helpful and knowledgeable, with one reviewer noting how she contributes to a sense of reassurance during the move and transition process. The staff as a whole are often described as excellent and caring, with many reviewers saying they are treated like family. The sentiment "they treat you like family" recurs, underscoring that for many families, the human side of care - genuine concern for residents and open lines of communication - is the heart of Governors Glen. In the best of times, families feel seen, heard, and supported by leaders who balance compassion with professional dedication.
Activity and engagement are repeatedly highlighted as strong points. The facility is praised for offering a robust slate of events and programs that involve residents, families, and even the surrounding community. Laura, the Activity Director, is frequently credited with planning meaningful activities - from bingo, painting, and reading to exercise, music, worship services, and occasional special events like fashion shows or door decoration projects. Reviews emphasize that worship services and concerts are regular features, and that residents often look forward to these occasions. Families appreciate that activities are a vehicle for staying connected and involved, an important factor in creating a vibrant, responsive living environment.
There are several deeply moving anecdotes that illustrate the hands-on care at Governors Glen. One account describes Antionette, a nurse, as exceptionally dedicated and accessible - someone who follows up promptly and works hard to ensure the best possible care. Another story centers on a dramatic act of kindness during a storm, when a staff member - identified as Paul, who is described as the facility's owner - ran out to help a mother and her daughter get inside, offering warmth and a blanket and carrying the mother into the building. The reviewer's admiration for Paul as someone with "a heart of gold" speaks to the personal connections that staff can forge with families, sometimes becoming pivotal moments in a family's decision to choose the facility. A separate narrative also notes Ms. Madgelene by name, signaling that residents and families recall particular staff members who leave a lasting positive impression.
For many families, Governors Glen has been a source of reassurance over time. One reviewer describes a transition that was difficult for their family but ultimately became manageable and positive, highlighting communication from the nursing team, especially Antionette, and the overall support from the staff as the loved one settled in. Another long-standing resident's family speaks to routine, compassionate care, and a team that communicates well about changes in a loved one's condition, with the doctor and staff showing genuine concern for both the resident and the family. A different 5-star account emphasizes the strength of the first impressions - especially the administrator's welcoming tone and the sense that the facility feels bright, clean, and not like a traditional nursing home. The combination of caring staff, an inviting environment, and well-structured activities contributes to a narrative of trust and gratitude for many families.
Yet the experiences are not uniformly positive. A few reviews critique Governors Glen for serious shortcomings in management and safety. One reviewer describes the facility as a "huge disappointment," recounting a lack of timely follow-up, unresponsiveness from management, and concerns about camera systems and security protocols. In that account, families felt misled about what the facility would provide and described incidents where alarms and head counts were not properly managed, leading to a sense that residents were not adequately protected. The same voice calls out specific managers - citing Kendra and Michelle for lack of response - while noting that only occasional outreach, such as from Tina, managed to bridge the gap. The overarching message is that accountability, communication gaps, and safety issues have left some families feeling alarmed and compelled to take further precautions.
There are also explicit warnings tied to professional conduct and administrative reliability. A review characterizes the management as "extremely unprofessional," recounting repeated requests for information that did not receive timely or adequate responses, even after paying for services in advance and navigating VA-related billing matters. This account describes a broader pattern of neglect, with references to unanswered letters, unresolved overpayments, and a perception that certain staff failed to follow through on commitments. In these voices, the absence of responsive, transparent administration contrasts sharply with the care and dedication described in other reviews, underscoring how divergent experiences can be within the same community.
Taken together, the collection of reviews paints Governors Glen as a facility with real strengths and real struggles. The strongest endorsements center on compassionate, attentive staff, robust programming that invites family involvement, and moments of extraordinary caregiving that can become turning points for families. At the same time, criticisms remind readers that the quality of experience can hinge on the consistency and responsiveness of leadership, the reliability of safety measures, and the communication practices that connect families with the people who care for their loved ones. For families considering Governors Glen, the broader picture is one of a community capable of delivering warmth, connection, and thoughtful activity - and one that may require careful consideration of how well administration aligns with those values on a day-to-day basis.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William B Hartsfield-Atlanta International (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Botany Personal Care Home II is a welcoming and comfortable assisted living community located in Forest Park, GA. Our community offers a range of amenities to ensure our residents feel at home and have access to everything they need for a fulfilling and enjoyable lifestyle.
Residents can enjoy delicious meals served in our spacious dining room, where they can socialize with fellow residents and create lasting friendships. Each living space is fully furnished, providing a cozy and inviting atmosphere. Our beautifully maintained garden offers the perfect space for outdoor relaxation and enjoyment.
We understand the importance of maintaining a clean and tidy living environment, which is why we provide housekeeping services to take care of daily chores. We also offer move-in coordination services to ensure a smooth transition into our community.
For those who enjoy staying connected, we provide telephone and Wi-Fi/high-speed internet access throughout the community. This allows residents to easily communicate with their loved ones and stay up-to-date with the latest news and entertainment.
At Botany Personal Care Home II, we prioritize the well-being of our residents by offering an array of care services. Our dedicated staff provides assistance with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that each resident's medical needs are met.
Our team is well-versed in diabetes management, providing specialized diets for residents who require it. Additionally, we offer meal preparation and service to accommodate special dietary restrictions.
Transportation is made convenient for medical appointments through our arrangement services. Residents can rely on us to arrange transportation as needed, ensuring they receive necessary medical care without any hassle or worry.
Apart from essential care services, we believe in promoting an active lifestyle for our residents. Scheduled daily activities are available for participation depending on individual preferences. This encourages social engagement while keeping them mentally stimulated and physically active.
Botany Personal Care Home II is conveniently located near various amenities that further enhance the quality of life for our residents. With cafes, parks, pharmacies, physicians, restaurants, transportation options, theaters, and hospitals nearby, our residents have access to a range of services to meet their needs.
At Botany Personal Care Home II, we strive to provide a warm and supportive environment that fosters independence and promotes a sense of community. Visit us today to experience the exceptional care and comfortable living we offer.
Located in Forest Park, Georgia, this neighborhood offers a mix of amenities for senior residents. With multiple parks nearby like Forest Park Recreation & Parks, it provides opportunities for outdoor activities and relaxation. Various dining options such as Chick-Fil-A and McDonald's are within a short driving distance for convenient meals. The area also features several pharmacies and healthcare facilities like Walgreens and Southern Heart Specialists for medical needs. For transportation, the International Arrivals Hall and TSA PreCheck are within reach. Additionally, there are cafes like Eat More Korean and theaters like AMC Southlake 24 to enjoy some leisure time. Places of worship such as New Macedonia Baptist Church cater to spiritual needs within the community. Overall, this part of Forest Park offers a range of services suitable for senior living.
Botany Personal Care Home II is located at 5319 Madison Street, Forest Park, GA 30297 in Clayton County, Georgia
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