Home Helpers

Pros

• Ms. Joan is described as pleasant, professional, and compassionate, earning families' trust.
• Ms. Joan and her nurse are responsive, coming to the home for assessments at the family's convenience.
• Ms. Joan educates her staff to ensure the best possible care.
• Tammy and Alice deliver top-notch care, treating the client as if she were their own mother.
• The training and leadership at the agency empower staff to care with love and compassion.
• The agency is dedicated to the care of all clients, offering personalized and compassionate service.
• Ms. Joan is personable and experienced, making clients feel comfortable and cared for.
• Current aides Kimberly and Brenda are described as a godsend.

Cons

• The way she talked to the nephew and sister was totally unacceptable, especially when visiting their home and disrupting their environment.
• From one client to another, they warned others not to let this business service them.

Review

The set of remarks about Shirley and Naomi Private Home Care Services, LLC centers on a sense of genuine care, responsiveness, and dedication from the owner, Ms. Joan, and the team she leads. Across several experiences, clients describe a beginning that was calm and unpressured: when they were first seeking help for a loved one, Ms. Joan was pleasant and patient, never pushing services but providing support while the search unfolded. When they decided to proceed, her recall of prior conversations and her readiness to act reinforced a feeling of reliability and attentiveness from the very start.

As needs arose, the agency demonstrated a willingness to meet families where they were, literally coming to their homes for assessments at times that were convenient for the family. Ms. Joan and her nurse did not hesitate to make in-home visits to evaluate the condition of a mother in their care, a gesture that many families value for its practicality and reassurance. This hands-on approach often extended beyond routine evaluation; when an aide missed a shift, Ms. Joan herself stepped in to lend a hand, underscoring a leadership style that prioritizes continuity of care and a shared sense of responsibility for the clients' well-being.

The care team associated with Ms. Joan received strong commendations as well. Two aides, Tammy and Alice, are repeatedly described as delivering "top notch" care, treating the mother with the care one would give to their own family. The testimonials speak to a culture of training and oversight, with Ms. Joan educating her staff and ensuring that the nurse's guidance permeates the entire team. The outcome, according to these accounts, is care that is rooted in love, compassion, and a genuine commitment to the client's comfort and dignity. One emotional highlight notes that, even after the mother's passing, gratitude persisted for the level of dedication shown by the staff.

Beyond individual interactions, the reviews spotlight a broader professional ethos. The owner's dedication to care is paired with a structured approach to training, which builds confidence among the aides and fosters a consistently high standard of service. Families describe the agency as reliable and deeply concerned with each client's specific needs, pointing to a care framework that balances practical skill with heartfelt attention. The sense of warmth - an environment described as full of care and compassion - reassures families that their loved ones are in trustworthy hands.

In another thread of these experiences, a referral experience is highlighted where Ms. Joan's professionalism and compassion left a strong impression during an interview for a father's care. She not only established trust but also helped transition the family into active caregiving by getting them skilled up and certified to care for their dad at home. This message emphasizes personalized care that aligns with the family's unique circumstances and needs. Ms. Joan's accessibility - being available to answer questions and provide ongoing support - further cements the impression of a partner who stands by families through the caregiving journey.

Additional testimonials celebrate a year of exceptional care. The mother's routine care is described as outstanding, with Ms. Joan singled out for her personable nature and extensive experience that helps the mother feel safe and comfortable daily. The overall tone is one of gratitude for a team that demonstrates compassion, professionalism, and meticulous attention to detail. The praise extends to current aides, Kimberly and Brenda, who are described as a "godsend," reinforcing the theme that the agency's personnel are not only capable but also deeply caring and personally invested in the well-being of their clients.

Amid the overwhelmingly positive feedback, one note introduces a contrasting experience that tempers the otherwise glowing portrayal. In this instance, a family member recounts a situation where the interaction with the owner and staff felt unacceptable. The tone reflects distress about how the owner spoke to his nephew and sister during a home visit, describing the encounter as disruptive and not supportive of the family's environment. The narrative emphasizes that this treatment stood in stark contrast to the care they had hoped for, suggesting a mismatch in communication style that left the family feeling unsettled. The closing sentiment urges readers to consider their own care needs carefully and to "not let this business service you," underscoring the importance of respectful, supportive interactions in the caregiving relationship.

Taken together, the reviews present Shirley and Naomi Private Home Care Services, LLC as a company with a strong core of compassionate care, dedicated leadership, and a team of highly regarded aides. They paint a picture of an agency capable of delivering reliable, personalized, at-home support that families can trust - while also acknowledging that, like any service provider, experiences can vary and that respectful, constructive communication remains essential to ensuring every family feels truly supported in the care of their loved ones.

Ellenwood, Georgia offers a range of amenities and services that may appeal to seniors looking for a comfortable and convenient place to live. The area boasts several pharmacies within a short driving distance, making it easy to access necessary medications. Additionally, there are various dining options including fast food restaurants like McDonald's and Chick-Fil-A, as well as sit-down establishments such as Reel Steel Sports Bar & Grill and Zanza. Residents can also find places of worship nearby for spiritual fulfillment, along with quality healthcare facilities like South Dekalb Family Physicians and DeKalb Medical Hillandale hospital. For recreational activities, there are several parks in the area like Glen Emerald Park and East Lake Park where seniors can enjoy nature and outdoor activities. Transportation options are available through Marta for easy access to other parts of the city. Overall, Ellenwood offers a diverse range of services and amenities that can cater to the needs of seniors looking for a vibrant community to call home.

Pharmacies

• Walgreens (2.1 miles)
• Walgreens (2.5 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (5.4 miles)
• Walgreens (5.8 miles)
• Walgreens (6.4 miles)
• Walgreens (6.6 miles)

Restaurants

• McDonald's (2.2 miles)
• McDonald's (4.2 miles)
• Reel Steel Sports Bar & Grill (4.4 miles)
• Zanza (4.4 miles)
• Chick-Fil-A (4.6 miles)
• Taco Bell (4.6 miles)
• Wendy's (4.6 miles)

Places of Worship

• Kelley Chapel United Methodist Church (2.4 miles)
• Mountainside Seventh Day Adventist Church (4 miles)
• New Birth Missionary Baptist Church (6.2 miles)
• Berean Christian Church (6.9 miles)
• Christ Our Hope Catholic Church (7.8 miles)
• Fairfield Baptist Church (8 miles)
• Avondale Church Of Christ (8.1 miles)

Physicians

• South Dekalb Family Physicians (4.9 miles)
• Georgia Family Care (5.7 miles)
• Metro Surgical Associates (5.9 miles)
• Village Overlook (7.3 miles)
• Hicks David W DDS (7.4 miles)
• Peachtree Vascular Specialists, PC (7.9 miles)
• Clayton Eye Center (8.2 miles)

Hospitals

• DeKalb Medical Hillandale (6 miles)

Parks

• Glen Emerald Park (7.5 miles)
• East Lake Park (7.8 miles)
• Memorial Park (7.8 miles)
• Forest Park Recreation & Parks (8.1 miles)
• Redan Park (8.2 miles)
• McKoy Park (8.4 miles)
• Bessie Branham Park (8.9 miles)

Theaters

• Starlight Six Drive-In (7.8 miles)
• AMC Southlake 24 (8.4 miles)

Cafes

• Eat More Korean (8.1 miles)
• Panera Bread (8.6 miles)
• El Tesoro (9.5 miles)

Transportation

• Marta - Westbound (9.1 miles)