3024 Donavan Way, Decatur, GA 30034
For more information about senior living options: (844) 490-3973
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They have good people. The staff are good people. There are good people working there.
They can't reach the place by phone; no one answers despite repeated calls. They consider the company the worst they've encountered. The lack of responsiveness implies poor service.A reader presents a blunt snapshot of a frustrating customer experience, opening with a straightforward complaint about trying to reach a business by phone. The core issue is not hesitation about the product or service itself, but an ongoing inability to connect via a simple call. The tone is accusatory and tired, as if the endless dialing has worn down the possibilities of a helpful reply. The situation feels persistent and personal, as if every unanswered ring is a reminder of neglected attention.
The message emphasizes the impact of the phone-unanswered pattern. It isn't a single missed call or a fleeting moment of silence; it's a repeated experience that leaves the reviewer wondering what else might be going on behind the scenes. The absence of a timely callback or acknowledgement shapes a perception of unreliability. In such a context, the business appears distant, almost unapproachable, even when the reviewer is clearly asking for basic information or assistance.
Amid the frustration, there is a crucial assertion: the reviewer believes the business is not closed. This line, "I know they are not closed," signals a distinct concern - that the issue isn't a temporary shutdown or an unplanned break, but rather a communication gap that prevents customers from accessing services or making orders. The certainty about being open contrasts with the dim view of the customer service experience, suggesting a disconnect between operations and availability. The reviewer's certainty intensifies the sense that something fundamental is going wrong in how the company manages outreach and contact.
The review culminates in a stark verdict: "Worse company ever." That phrase condenses the emotional toll of the experience into a single, emphatic judgment. It's more than a critique of wait times or forgotten messages; it's a declaration that the overall relationship with the company feels broken. Such a statement can reverberate with readers who weigh the cost of trying to engage a business that seems tall on promises but short on responsive communication. The intensity of this claim casts a long shadow over any other potential positives the business might offer.
Interwoven with the negative assessment is an intriguingly brief phrase: "Good people's." The fragment hints that there may be kind or well-intentioned individuals connected to the business, even if the overall experience feels deficient. It suggests a tension between the people involved and the systems or processes that fail to translate goodwill into effective customer care. The presence of this fragment leaves room for interpretation: perhaps the staff has merit, but insufficient channels or inconsistent procedures undermine the customer's trust. This partial note of goodwill stands in contrast to the harsh conclusion, underscoring how a single unresolved frustration can color an entire impression of the company.
Taken together, the account paints a portrait of a company that leaves a negative impression through poor accessibility and unresponsive communication, even as the reviewer holds onto a belief that the business is not closed and may have good people behind it. The central takeaway is clear: when the basic act of making contact goes unanswered, it can eclipse any other strengths the company might possess. The result is a lasting impression of inefficiency and neglect, prompting a cautious stance toward returning or recommending the business despite any positive intentions from its staff.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William B Hartsfield-Atlanta International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Owls Retreat is a well-appointed assisted living community located in Decatur, GA. Our community offers a range of amenities and care services to ensure that residents can enjoy a comfortable and fulfilling lifestyle.
Our fully furnished apartments provide a cozy and welcoming environment for our residents to call home. Each apartment includes a dining area where residents can enjoy their meals, which are prepared by our skilled staff according to any special dietary restrictions. Housekeeping services are provided regularly to maintain cleanliness and tidiness.
Outside, our community boasts beautiful gardens and outdoor spaces, providing opportunities for residents to relax and enjoy the fresh air. We also offer Wi-Fi/high-speed internet access throughout the community, allowing residents to stay connected with loved ones or pursue their personal interests online. A telephone line is also available for easy communication.
At Owls Retreat, we understand the importance of personalized care assistance. Our dedicated staff is available to provide support with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that residents receive the necessary medical care they require. Medication management is provided to help residents stay on top of their prescriptions.
Transportation arrangements are available for medical appointments, ensuring that residents have convenient access to healthcare services. Additionally, we are conveniently located near parks, pharmacies, physicians' offices, restaurants, and places of worship.
We believe in promoting an engaging lifestyle for our residents through scheduled daily activities designed to meet their individual interests and preferences. Whether it's participating in group exercises or joining in on social outings, there is always something exciting happening at Owls Retreat.
Experience the comfort and convenience of community living at Owls Retreat in Decatur, GA. We invite you to visit us and discover how our outstanding amenities and care services can enhance your loved one's quality of life.
Owls Retreat - Community Living Arrangement II is located at 3024 Donavan Way, Decatur, GA 30034 in DeKalb County, Georgia
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