Deirdre's Private Home Healthcare Agency, Inc.

Pros

• Amedisys Home Health is described as wonderful and the best home health care the reviewer has experienced.
• Mr. Will provides great physical therapy and helps patients get moving.
• Mrs. Christy is awesome, engaging, and thorough in caring for her grandma.
• Mrs. Brooke is sweet and trustworthy, making families feel comfortable with the care.
• Brooke Eldridge is amazing and consistently helps staff meet patient needs, handling both hard and small problems.
• The staff are friendly, knowledgeable, and patient.
• Alisha is a knowledgeable physical therapist who makes home health therapy enjoyable yet challenging.
• The office team is responsive and makes patients feel like a priority.

Cons

• The company was a disaster with no organizational backup for contracted nurses.
• They illegally withheld pay and stole labor hours.
• They bribed nurses with better patients and locations to retain staff.
• Scheduling and assignments were chaotic, often forcing visits to noncompliant or reluctant patients.
• The office staff were bullies who were rude, unsupportive, and unhelpful.
• Therapists were cycled through at an alarming rate, destroying continuity of care.
• They judged patients by age and discouraged home-based services.
• They threatened staff with arrest for theft and harassed employees over equipment, creating a hostile work environment.

Review

A portrait emerges from a spectrum of experiences with this home health company, one that shows both bright, life-changing patient care and deep systemic turmoil. On the one hand, several patients and families sing the praises of specific clinicians who brought warmth, competence, and real progress to their recovery. On the other hand, a sizable portion of frontline staff describe a chaotic onboarding process, inconsistent scheduling, inconsistent pay, and a culture that sometimes feels punitive rather than supportive. Taken together, these voices paint a complex picture of a service that can be exceptional in the hands of dedicated professionals, but unreliable and draining when managed more by pressure and logistics than by steady, patient-centered care.

Beginning with the onboarding and field operations, the narratives reveal a rough start that set a troubling tone for many weeks. A nurse recounts an equipment setup that stretched to two hours, with no one clearly owning the process, and with guidance only from a different branch that had to be brought in to fill the gaps. The days were supposed to be scripted with a clear plan for assignments and coverage, yet the reality was a mess of misaligned locations and off-target visits. The environment felt more like a test of endurance than a coordinated care system, where success depended on improvisation and sheer persistence rather than a reliable playbook. The frustration wasn't limited to logistical confusion; it extended to the expectation that staff would succeed through trial and error rather than through solid, scalable support.

Pay and hours became another major fault line. Numerous accounts describe weeks of pay deductions, with staff taking meticulous steps to document hours and then watching labor hours disappear from payroll. The sense conveyed is that the agency leaned toward withholding compensation rather than honoring it, even as staff attempted to keep careful records via time-tracking apps. In some cases, staff say they were told to carry out visits that patients or families no longer wanted, or that were not serviceable, only to see those hours contested or confiscated later. When staff spoke up about inconsistencies or refused certain visits because they would be unpaid or unproductive for the patient, they felt pushback from the administration. The experience resembled a constant battle over time and value, with the agency relying on assumptions about staffing needs rather than transparent, fair scheduling and compensation practices.

There is a thread running through many reviews about a management culture that felt coercive, transactional, and even aggressive. Allegations include pressure tactics around assignments, with some offices accused of "bribing" nurses with preferable patients or locations to secure loyalty. Staff who dared to widen their scope - expanding to cover more regions or higher-tier assignments - found themselves attacked for asking questions or pushing back. Others speak of office bullies who were quick to label concerns as irresponsibility or incompetence. The stress of this environment extended beyond personal discomfort; it affected patient care when nurses, overwhelmed by scheduling chaos or threatened for speaking out, faced an added hurdle to delivering steady, compassionate care.

The patient experience itself runs a wide gamut. There are grim anecdotes about outdated practices and questionable ethical boundaries, such as a physical therapist who refused to assist a patient with basic therapy tasks. One account notes how a PT's judgment about a patient's age led to a mistaken assessment of what kind of care was appropriate, with the patient feeling mocked or dismissed for being "too young" for home services. Another account describes a clinician who, after a challenging referral process, felt that the physician's judgment overshadowed a patient's actual medical needs. These stories underscore a troubling pattern where professional expertise and patient preferences can be overridden by age biases or rigid triage signals, complicating the healing journey rather than supporting it.

Amid the turbulence, there are shining examples of what excellent home health care looks like when it works. Positive testimonials about Amedisys Home Health highlight staff members who deliver trust, competence, and genuine compassion. Families speak of caregivers who are patient, thorough, and deeply committed to getting a loved one back on their feet. The relationships built with clinicians like Will - the physical therapist who earns particular praise for his diligent, encouraging approach - offer a stark contrast to the more troubling accounts of disorganization elsewhere. The same sentiment appears in the praise directed toward other team members: Brooke Eldridge is repeatedly lauded for responsiveness and problem-solving, and family members express a sense of reassurance knowing she is involved. In these stories, the care feels personal and effective, and families feel their loved ones are in compassionate hands.

Even within the organizational framework, there are voices of appreciation for specific offices and teams. Some reviewers describe office staff as friendly, knowledgeable, and patient, with colleagues who go "above and beyond" to facilitate care. They credit individuals like Brooke Eldridge with making patients' lives easier by navigating stubborn problems, coordinating care, and keeping the patient's needs front and center. A patient or family member who felt well-supported by an office team makes a powerful counterpoint to the more negative narratives, illustrating that reliable, empathetic collaboration can exist within the same system. When functioning well, the staff-patient relationship can be a lifeline - clear communication, dependable scheduling, and a clinician who genuinely listens.

Taken together, the discourse suggests a mixed reality: the company has the potential to deliver outstanding, life-changing home health care through devoted clinicians who command real trust and expertise. Yet systemic issues - onboarding chaos, inconsistent staffing and scheduling, disputed pay, and a culture that can feel punitive or dismissive - erode confidence and threaten both licensure and mental health. The most constructive path forward, several reviewers imply, is to preserve and elevate the practices of the gifted clinicians who make a difference for patients, while reforming the organizational machinery that supports them. That would mean transparent scheduling, fair and timely compensation, robust support during onboarding, and a workplace climate that encourages honest reporting without fear of retaliation. In the end, the best testimonials come from patients and families whose care is steady, respectful, and effective - reminding everyone that the core mission remains the patient's health and dignity, even when the back-office machinery needs a serious tune-up.

This area of Columbus, Georgia offers a convenient and well-rounded selection of amenities for seniors looking to settle down. With a variety of dining options including El Carrizo Mexican Restaurant and Denny's, you can enjoy delicious meals close to home. The proximity of pharmacies like Walgreens and CVS Pharmacy ensures easy access to medical supplies and prescriptions. Nearby hospitals such as St Francis Hospital provide quality healthcare services, while physicians like West Georgia Eye Care Center offer specialized care. Additionally, places of worship like Cityscape Church cater to spiritual needs, and Heath Park provides a peaceful outdoor space for leisurely walks and relaxation. Overall, this area offers a mix of essential services and recreational opportunities for seniors seeking a comfortable and convenient living environment.

Restaurants

• El Carrizo Mexican Restaurant (0.3 miles)
• Burger King (0.6 miles)
• Spices From The Caribbean (0.7 miles)
• McDonald's (0.9 miles)
• Captain D's (0.9 miles)
• Denny's (0.9 miles)
• Applebee's (1 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.2 miles)
• Community Health Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Columbus Regional Prescription Centers (2.8 miles)

Cafes

• Panera Bread (1 miles)
• Starbucks (2.2 miles)

Hospitals

• Dialysis Clinic (1.2 miles)
• Basilio Pedictrics (1.7 miles)
• St Francis Hospital (2.2 miles)
• Fmc Dialysis Services Chattahoochee Valley (2.4 miles)
• Columbus Regional Breast Care Center (3 miles)

Physicians

• Trinity Center-Women (1.3 miles)
• Foot and Ankle of West Ga PC (1.3 miles)
• West Georgia Eye Care Center (1.3 miles)
• West Georgia Optical (1.3 miles)
• Nicholas Duquette Mayfield (1.3 miles)
• Roman Medical Group (1.3 miles)
• Ambulatory Plastic Surgery Center (1.4 miles)

Places of Worship

• Cityscape Church (1.4 miles)

Parks

• Heath Park (3 miles)