PATHWAYS CTR IND GP RES- WOMEN

Pros

• The doctor and therapist are genuinely concerned about patients' mental health.
• The staff greet patients with a smile and call them by name.
• Patients absolutely love their doctors and therapists.
• Every staff member is pleasant and friendly, making patients feel cared for.
• The front desk staff are friendly to every patient and seem to enjoy their jobs, truly caring about helping them.
• Pathways has changed many people's lives, and they're grateful for the help, guidance, and understanding.
• Pathways is extremely helpful to those seeking care.
• The counselors care and go above and beyond for their clients.
• The staff are consistently nice, helpful, and professional.
• The overall experience is life-changing and supportive.

Cons

• The Pathways staff don't seem to care about patients' crises and fail to provide needed help.
• Patients are on hold for long periods and frequently get cut off.
• Appointments are often changed, cancelled, or delayed, causing weeks between visits.
• The front desk staff are rude, unprofessional, and unhelpful.
• They double-book appointments and do not accommodate walk-ins.
• They have been accused of gaslighting patients and failing to provide timely medical attention (e.g., a broken arm kept for 26 hours).

Review

Pathways Center emerges in these testimonials as a place where many clients feel genuinely cared for by a professional and friendly staff. Countless reviewers praise the front-line warmth: hugs with a smile, greeting by name, and a cadre of doctors and therapists who are described as truly invested in their patients' mental health. For people living with autism, OCD, bipolar disorder, or other challenges, the consistency of kindness and the sense that clinicians are listening and taking concerns seriously are frequently highlighted. A long-time client even notes that they have trusted Pathways for years and believe the team has helped them become more independent and better at managing daily care.

Across a broad spectrum of experiences, the clinicians themselves consistently earn high marks. Reviewers repeatedly single out both doctors and counselors for their empathy and effort. Deanna and Dr. Knight-Nelson (and occasionally other doctors by name) receive particular praise for their approach and for not judging patients; several accounts emphasize that they genuinely work with patients toward meaningful improvement. Counselors and support staff are cited as supportive, patient, and attentive - described as going "above and beyond" for those who are trying to better themselves. For many families and individuals, these positive personal connections are the backbone of a favorable overall impression of Pathways.

The center also shows up positively in narratives about accessibility and practical support, especially for those facing insurance or financial hurdles. Several reviewers recount walking in to hear about options for uninsured patients or those with limited resources, and they describe staff as helpful, clear, and reassuring. One reviewer thanks a staff member for guiding them through the process with insurance verification and income documentation, ultimately enabling timely care. Another person recounts a successful, same-day experience after navigating a walk-in policy that allowed them to be seen quickly, underscoring that compassionate, proactive staff can make a difficult situation more manageable.

However, the same collection of reviews does not ignore significant operational friction. A recurring thread focuses on the administrative side of care - specifically, chronic hold times on the phone, long waits for appointments, and appointment changes that feel inconsistent or poorly communicated. Several reviewers report being put on hold for 30 minutes or more, sometimes multiple times in a single week, with calls dropping or getting cut off just when they are about to reach someone who can help with scheduling. There are also complaints about appointment times being altered or double-booked, with patients sometimes arriving for a visit only to discover that the doctor or nurse is unavailable or that a different plan has been put in place. The net effect in these accounts is a sense of frustration and uncertainty about when they will be seen and how their schedules will align with the clinicians' availability.

Another cluster of reviews reflects critical experiences around the handling of urgent concerns, including allegations of disregard for patient crises and, in a few cases, allegations of miscommunication that left patients feeling unheard. One review describes a physician's judgment during a lengthy session, leaving the patient feeling unheard and without the needed support. A separate, strongly worded account details a child's medical neglect in a hospital setting linked to the broader system, coloring their view of care in a negative light. While these accounts sit alongside overwhelmingly positive ones, they highlight real sensitivity around how staff respond in moments of acute need and assert that patients expect consistent, respectful, and timely responses when crises arise.

The feedback also includes a mix of experiences with pediatric care and family navigation of services. Some families praise pediatric care as being attentive and effective, even as they face the realities of insurance constraints or the challenges of coordinating care around work and school schedules. A common thread is the importance of clear communication, reliable appointment times, and staff who can help families maneuver complex systems - especially for those seeking care for loved ones who are minors or who have specialized needs. In several reviews, reviewers emphasize that when Pathways manages to align resources, scheduling, and clinician engagement, the care received can be transformative and life-affirming.

Taken together, the collection presents a nuanced portrait of Pathways Center. On one hand, there is strong, consistent praise for the clinicians - the doctors, therapists, and counselors - who are described as compassionate, competent, and genuinely invested in patient well-being. On the other hand, a sizable portion of the feedback centers on the administrative and logistical challenges that can undercut the patient experience: long wait times, inconsistent scheduling, contradictory information, and occasionally tense interactions at the front desk. The overarching takeaway is a center that, at its core, delivers meaningful clinical care and deep personal support, but that would benefit from improvements in phone accessibility, appointment reliability, and front-d desk communication to better translate that patient-centered care into consistently smooth and timely experiences.

For many, Pathways remains a trusted, life-changing resource - a place they travel hours to reach and return to with the confidence that they will be treated with dignity and kindness. The positive stories - about gratitude toward specific clinicians, the impact of therapy and group programs, and the sense of being heard - stand out as powerful reminders of what good mental health care can feel like. Yet the critiques about hold times, appointment management, and occasional perceived dismissiveness remind us that, like many healthcare organizations, Pathways must continuously refine its processes to ensure that the care its clinicians provide is matched by the reliability and accessibility patients deserve. When both elements align, reviewers say, Pathways has the potential to be not just good care, but truly life-altering care.

This part of Carrollton, Georgia offers a variety of amenities and services that cater to seniors looking to retire in a comfortable and convenient location. The area is home to several parks such as the East Carrollton Recreation Center and Safari Park, providing opportunities for outdoor recreation and leisure. Residents can enjoy dining options at restaurants like Hacienda San Antonio, Chick-Fil-A, and Martin's Restaurant, all within close proximity. For healthcare needs, there are numerous pharmacies and physician offices nearby including Carrollton Pediatric Clinic and West Georgia Cardiology. Places of worship like Standing on Stone Ministries and In the Masters Hands Church offer spiritual support for residents. Additionally, there are several healthcare facilities in the area such as Pathways Mental Health Service and Total Renal Care. With convenient access to transportation services like Enterprise Rent-A-Car and U-Haul Neighborhood Dealer, as well as entertainment options at Regal Carrollton theater, this area provides a comfortable living environment for seniors in Carrollton, Georgia.

Parks

• East Carrollton Recreation Center (0.1 miles)
• Castle Playground (0.3 miles)
• Safari Park (2 miles)

Restaurants

• Hacienda San Antonio (0.5 miles)
• Chick-Fil-A (0.6 miles)
• McDonald's (0.6 miles)
• Zaxby's (0.7 miles)
• Rosie's Coffee Cafe (0.7 miles)
• Martin's Restaurant (1 miles)
• Hibachi Express (1.1 miles)

Transportation

• Enterprise Rent-A-Car (0.6 miles)
• U-Haul Neighborhood Dealer (1.7 miles)

Theaters

• Regal Carrollton (0.7 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Arrow Pharmacy (1.4 miles)
• Haney's Drug Corner (2.5 miles)
• Turner Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• Brooke's Pharmacy (2.8 miles)
• Kroger Pharmacy (3.6 miles)

Physicians

• Carrollton Pediatric Clinic (1.6 miles)
• West Care Pediatric Clinic (1.6 miles)
• West Georgia Cardiology (1.7 miles)
• Georgia West Imaging PC (2.2 miles)
• West Georgia Center For Diabetes & Endocrinology (2.2 miles)
• West Georgia Sleep Disorders Center And Neurology Associates (2.4 miles)
• TMG West Georgia Ob/Gy (2.5 miles)

Places of Worship

• Standing on Stone Ministries (1.6 miles)
• In the Masters Hands Church (2 miles)

Hospitals

• Pathways Mental Health Service (2.1 miles)
• Communication Partners (2.3 miles)
• Total Renal Care (2.5 miles)
• West Georgia Infusion Center (2.7 miles)

Cafes

• Starbucks (2.8 miles)
• Gallery Row Coffee (3.5 miles)