Lighthouse Pointe

Pros

• Residents thoroughly enjoyed their two-year stays at River Pointe Apartments.
• Move-in units were clean and well maintained, with carpet in good condition.
• The old washing machine and dishwasher were replaced with brand-new models.
• The maintenance team was consistently respectful and competent.
• Management and staff were kind, attentive, and responsive.
• River Pointe is highly recommended compared to other student housing complexes in Carrollton.
• Jordan's services impressed residents.
• Leasing officers were welcoming and helpful, contributing to a positive atmosphere.
• Kerry's dedication to residents made a noticeable difference.
• The property is well cared for, with excellent facilities in a friendly neighborhood.

Cons

• The reviewer notes that their account was sent to collections for $350 despite paying, and management could not remove it, harming their credit.
• There is dog poop everywhere around the property.
• The staff are described as very unprofessional and rude.
• The property is infested with roaches; roaches are everywhere.
• Move-in was delayed and the unit arrived unclean.
• A pipe burst flooded the apartment, leaving mildew, flies, and lifting carpet, with cleaning promised within a week but not completed.
• Maintenance reportedly discarded the resident's belongings and management refused to take responsibility or allow lease termination.
• The no-smoking policy is not enforced, despite residents with severe sensitivities.
• The complex is described as filthy and unsafe, with beer bottles and trash on the balcony.
• The property has had shootings and other safety incidents, raising serious safety concerns.
• Roommate matching is sketchy, with problematic roommates and police involvement.
• Some reviews are accused of being fake or purchased in exchange for positive feedback.

Review

River Pointe Apartments in Carrollton elicits a wide spectrum of resident experiences, with many praising it as a clear improvement over other student housing options in the area, while others recount serious frustrations that range from miscommunication and mismanagement to maintenance woes and safety concerns. The reviews converge on one theme: the property can feel like two different experiences depending on who you are and when you arrive. Several residents refer to River Pointe and RiverPointe interchangeably, underscoring a shared impression of a complex that many see as well-suited to students when things run smoothly, but not without significant caveats.

On the positive side, a number of reviewers describe move-in conditions as strong: units arriving clean, with carpets in good shape and overall cleanliness that suggests attention to detail at the outset. When appliances failed, residents note prompt replacements - an old washing machine replaced in the first month and an older dishwasher upgraded about a year later. The kindness and competence of the maintenance crew repeatedly come through in these notes, with maintenance staff described as respectful and capable. Management and on-site staff are often praised for their attentiveness and warmth, creating a welcoming atmosphere and a sense that residents are cared for. Several reviewers explicitly say they would recommend River Pointe over other local student housing options, highlighting a generally positive first impression and a perception of solid service.

Several individual staff members stand out in the praise: Kerry, frequently singled out as a standout property manager, is lauded for her customer service and for going above and beyond for residents. Makayla is described as friendly and helpful, while Dave is remembered for going above and beyond (even driving two hours to assist a resident when a key issue arose). Jordan's services are described as top-notch by one reviewer, and leasing officers are consistently characterized as welcoming and ready to assist. The overall vibe around the property is repeatedly portrayed as upbeat and supportive, with long-term residents feeling valued and engaged through organized activities and a sense of community. In short, for many, the staff and management are a key part of a positive experience.

But the other side of the story is equally persistent. Some residents recount experiences that severely undermine confidence in management and the living environment. A frequent complaint is a recurring administrative mix-up: a notice stating that rent had not been paid even though residents have online receipts and front-desk receipts showing payment well in advance. The frustration of dealing with an apparent administrative error - sometimes described as rude or negligent - has left renters worried about the impact on their credit and overall tenancy experience. One review specifically laments that, even after paying on time for two years, their account was sent to collections, damaging their credit score years later and creating ongoing rental challenges. The sentiment is clear: mistakes like these can erase otherwise positive impressions and have real world consequences for residents.

Harder-edged problems also appear in these accounts. Several reviewers note significant maintenance and cleanliness issues, including an ongoing roach problem, a pervasive feeling that the complex is not well maintained, and long turnaround times for major repairs. The phrase "unprofessional staff" appears in at least one account, and the overall tone suggests that some concerns are met with delays or insufficient follow-through. The dog poop issue is also mentioned, signaling a broader frustration with exterior cleanliness and common-area upkeep.

A particularly troubling set of events centers on a severe flood in September 2023, following a pipe burst during a resident's move-in period in July 2023. The resident describes being relocated for three days and returning to a unit with mildew, flies, and lifting carpet. Despite assurances that problems would be addressed, the resident reports that their belongings were discarded by maintenance and that the management would not take responsibility or allow termination of the lease. The narrative here goes beyond inconvenience to accuse the management of a lack of accountability and of failing to protect tenants' belongings, casting River Pointe in a distinctly negative light.

Enforcement of the no-smoking policy is another recurring gripe. Several reviewers say the policy is not enforced, so residents with sensitivities to smoke face ongoing discomfort and a lack of practical support from management when complaints are raised. This gap between policy and practice contributes to a broader sense that some rules aren't robustly upheld, undermining trust in the property's commitment to resident well-being.

One especially detailed review labeled itself a "DETAILED RIVER POINTE REVIEW" and laid out a numbered critique of several issues: roaches, then a claim about shootings and violence tied to the property across multiple years, concerns about price relative to amenities, problematic roommate dynamics, and a caveat about being skeptical of overly positive reviews that may be incentivized. The reviewer paints a portrait of a place with persistent pest problems, a fearsome safety narrative, and a price-to-value tension that seems to push potential residents to compare River Pointe with other options like CityStation Housing or The Reserve. This account also suggests that some positive reviews may be biased or promotional in nature, urging readers to approach with caution and to seek broader context.

Taken together, the collection of reviews portrays River Pointe as a complex with strong points and serious drawbacks. For some residents, the experience hinges on high-quality, responsive maintenance and genuinely kind, attentive staff; for others, administrative errors, ongoing pests, safety concerns, and aggressive maintenance or management missteps overshadow any benefits. Prospective renters might weigh the clean move-in units, reputable staff interactions, and prompt appliance replacements against the risk of rent-notice errors, potential collections issues, slow major repairs, pest problems, and incidents related to safety and policy enforcement. As with many student housing options, the reality appears to be highly situational, dependent on expectations, specific unit and management changes over time, and how problems are addressed when they arise.

This part of Carrollton, Georgia offers a convenient and diverse range of services and amenities that cater to senior living. With a variety of restaurants nearby such as Little Donkey, IHOP, and Chicken Salad Chick, there are plenty of dining options to choose from. Additionally, pharmacies like Walmart Pharmacy and Kroger Pharmacy provide easy access to medical supplies and prescriptions. For healthcare needs, there are several physicians' offices in close proximity, including Southwire Family Medical Center and Carrollton Orthopaedic Clinic. Places of worship such as Oak Grove Baptist Church offer spiritual support, while hospitals like West Georgia Infusion Center are easily accessible for any medical emergencies. The area also features transportation services like U-Haul Neighborhood Dealer for convenience. Overall, this part of Carrollton provides a well-rounded community with essential amenities for seniors looking to reside in the area.

Restaurants

• Little Donkey (0.2 miles)
• O'Charley's Restaurant + Bar (0.2 miles)
• IHOP (0.2 miles)
• Ruby Tuesday (0.2 miles)
• Taco Bell (0.3 miles)
• Chicken Salad Chick (0.3 miles)
• Steak 'n Shake (0.4 miles)

Pharmacies

• Walmart Pharmacy (0.3 miles)
• Kroger Pharmacy (0.5 miles)
• Brooke's Pharmacy (1.4 miles)
• Turner Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Haney's Drug Corner (1.7 miles)
• CVS Pharmacy (2.2 miles)

Physicians

• Southwire Family Medical Center (0.9 miles)
• Triad Psych (1.2 miles)
• Tanner Primary Care of Carrollton (1.4 miles)
• Center for Allergy and Asthma of Georgia (1.4 miles)
• West Georgia Internal Medicine PC (1.5 miles)
• Carrollton Orthopaedic Clinic (1.5 miles)
• Peachtree Allergy & Asthma (1.5 miles)

Cafes

• Starbucks (1.5 miles)
• Gallery Row Coffee (1.6 miles)

Places of Worship

• Oak Grove Baptist Church (1.5 miles)
• City Station (2.1 miles)
• Standing on Stone Ministries (2.5 miles)
• In the Masters Hands Church (3 miles)

Hospitals

• West Georgia Infusion Center (1.6 miles)
• Communication Partners (2 miles)
• Pathways Mental Health Service (2.4 miles)

Transportation

• U-Haul Neighborhood Dealer (2.3 miles)
• Enterprise Rent-A-Car (3.6 miles)

Parks

• Safari Park (2.7 miles)
• Castle Playground (4 miles)
• East Carrollton Recreation Center (4 miles)

Theaters

• Regal Carrollton (3.9 miles)