Hilltop Personal Care Home

Pros

• Hilltop is described as an amazingly clean facility with a pleasant environment.
• The staff are repeatedly praised for being caring, friendly, and professional.
• Therapy and wound care are highlighted as exceptional, with therapists described as miracle workers.
• Activity staff work hard to keep residents engaged with activities like bingo and coloring.
• The nursing team is noted for ensuring medications and advocating for residents.
• Families report high satisfaction and would highly recommend Hilltop to others.
• The facility helps residents return home successfully, with high return-to-home rates.
• Specific staff members are commended for their kindness and responsiveness (e.g., Latasha, Michelle, Mark Lawson, Ashley, Sasha).
• The kitchen staff consistently provided meals and supported family time.

Cons

• The facility has gone downhill since it was once top-notch.
• A resident was left more than a week without a shower and in urine-soaked pants for hours.
• He developed a pressure sore from sitting in urine because he was not moved.
• The midnight staff reportedly made him use the toilet with a diaper still on and then left him.
• The facility is not kept clean.
• Most of the staff are disrespectful to residents and their families.
• Residents are given the wrong medicines, which are often denied when questioned.
• The staff are not professional.
• They reportedly take the phone off the hook on weekends.
• One reviewer utterly loathes the facility and would not recommend it.
• A family member describes dirty rooms, leftover cups, old food, and delays in addressing concerns, including the inability to obtain a TV remote.

Review

Hilltop Skilled Nursing and Rehabilitation appears to be a place of stark contrasts, where some families remember a former reputation as top-notch care and others describe a facility that has drifted into quality gaps. Across the many voices, there is a common thread of high praise for dedicated staff, excellent therapy, and a consistently clean, pleasant environment on good days, tempered by troubling accounts of neglectful moments, communication breakdowns, and concerns about safety and medication practices on less favorable days.

Several reviews foreground the strength of Hilltop in rehabilitation and therapy. Families recount that the therapy department can feel like a miracle workers' team, with physical and occupational therapy delivering meaningful progress. One reviewer highlights that the therapy staff helped a relative go from being unable to walk to a point where they could return home, emphasizing how the therapists' efforts contributed to independence and better quality of life. The same sentiment echoes in other accounts where wound care, mobility, and the return-to-home rate are praised as standout features. In these stories, the rehab program is described as well-coordinated, with therapists who are encouraging, skilled, and focused on functional gains that matter to families.

Cleanliness and an inviting atmosphere also show up repeatedly in the positive notes. Several reviewers describe Hilltop as clean and well-kept, with people recalling pleasant odors and tidy common areas. The sensory impression of cleanliness - smelling good in the halls and rooms - helps families feel confident in the environment their loved ones inhabit. In these favorable narratives, the dining experience is described as good, and the overall facility ambiance contributes to a sense of normalcy and dignity for residents. Staff are praised for being friendly, approachable, and respectful, with particular attention paid to activities staff who help keep residents engaged, entertained, and socially connected.

Yet the stories are not uniformly favorable. A number of reviews recount serious concerns about care on some days. There are painful details of a loved one going a prolonged period without a shower, sitting in urine, and developing sores as a result of not being moved regularly. Instances of delays in care, such as waiting for a nurse to address a catheter issue or being told there isn't time to discuss concerns, are shared with heartbreak and frustration. Some reviewers allege that the facility's cleanliness is inconsistent, with dirty rooms, old cups, and lingering reminders of meals from the previous day. The fear expressed by families is that lapses in basic care - proper hygiene, timely attention, and proactive communication - undermine the trust placed in the staff and the institution.

Medication practices and communication gaps also appear in several accounts. A few reviews claim residents were given the wrong medicines and describe a sense of disbelief or denial when families try to address the issue. Some families report being unable to reach the nursing staff by phone, especially on weekends, which compounds concerns about ongoing safety and accountability. These experiences contribute to a perception that, while Hilltop can be excellent, it also requires vigilance, proactive advocacy from families, and persistence to ensure that care standards are met consistently.

Interwoven with these contrasts are many heartfelt testimonials from residents' families who view Hilltop as a place of genuine compassion and dedication. Several reviews celebrate staff who go above and beyond - specific names appear repeatedly as examples of exceptional care. People praise nurses and aides who are patient advocates, friendly faces, and reliable sources of information. There are stories of staff members who offer emotional support, provide hands-on assistance, and make residents feel valued and comfortable. The sentiment in these notes is that, when the team is aligned and attentive, Hilltop can be a refuge where families feel their loved ones are respected and well cared for.

In longer-term reflections, some guests describe Hilltop as a place that felt like a home-away-from-home. Personal anecdotes recount how the same staff members who made a resident feel seen also helped families navigate insurance questions, transportation to appointments, and the sometimes daunting process of returning home after rehabilitation. A recurring thread is the sense of community: residents forming friendships, families forming partnerships with care teams, and a culture in which staff and residents alike strive to protect dignity and foster positive, hopeful experiences. There are also sentiments of gratitude and loyalty - statements like "I would definitely recommend Hilltop," "I trust them," and even affirmations of love for the facility.

Taken together, the collection of reviews presents a facility with substantial strengths in therapy, care quality on good days, and an atmosphere of warmth and professionalism among many staff members. At the same time, it contains credible, specific concerns about inconsistencies in cleanliness, timely attention, and medication safety, along with frustration over communication barriers at times. The overarching takeaway seems to be that Hilltop has the potential to be a highly effective, compassionate place for rehab and elder care, but that achieving consistently excellent care requires ongoing vigilance, proactive involvement from families, and a culture that keeps attention on every resident's daily needs and safety. For anyone considering Hilltop, the message is clear: expect excellent aspects of care, but be prepared to stay engaged, ask questions, and advocate for your loved one to help ensure every day meets the highest possible standard.

This part of Cairo, Georgia offers a convenient and diverse range of amenities suitable for senior living. In close proximity, there are several dining options including Little Caesars Pizza, San Marcos Mexican Grill, and Popeyes Louisiana Kitchen. Places of worship such as Faith Christian Center and Eastside Baptist Church provide spiritual support, while pharmacies like Walgreens and Center Drugs cater to medical needs. Nearby parks like Davis Park offer opportunities for outdoor recreation. Access to healthcare is readily available with Grady General Hospital and various physician practices in the vicinity. Overall, this area provides a comfortable environment with essential services that cater to the needs of seniors.

Restaurants

• Little Caesars Pizza (1.1 miles)
• San Marcos Mexican Grill (1.2 miles)
• Taco Bell (1.2 miles)
• Popeyes Louisiana Kitchen (1.3 miles)
• McDonald's (1.3 miles)
• Burger King (1.4 miles)
• Zaxby's (1.6 miles)

Places of Worship

• Faith Christian Center (1.2 miles)
• Eastside Baptist Church (1.6 miles)
• General Conference Of Seventh-Day Adventists (1.6 miles)
• Church of the Nazarene (1.6 miles)
• Greater New Corinth Baptist (1.9 miles)
• Angels Of Grace Community Wellness Center Cairo (2 miles)
• Presbyterian Church (2.1 miles)

Pharmacies

• Walgreens (1.4 miles)
• Harvey's Supermarket (1.9 miles)
• Center Drugs (1.9 miles)
• Epic Pharmacies (1.9 miles)
• U-Save-it Pharmacy (2.5 miles)
• Jackson Street Pharmacy (14.1 miles)
• Convenient Care Pharmacy # 3 (14.1 miles)

Parks

• Davis Park (1.6 miles)

Transportation

• Exotic Driver (2.5 miles)
• U-Haul Neighborhood Dealer (12.8 miles)
• U-Haul Neighborhood Dealer (13.2 miles)

Physicians

• Pediatric Center (2.6 miles)
• Quail Ridge Family Practice (2.6 miles)
• Cairo Medical Care (2.8 miles)
• Central Orthotics (14.3 miles)
• Southwest Oral & Maxillofacial Surgery (14.5 miles)
• McLean Healthcare (14.6 miles)
• Thomasville Pain Center (14.6 miles)

Hospitals

• Grady General Hospital (2.7 miles)
• DaVita Cairo Dialysis (2.8 miles)
• Grady County Dialysis Facility (2.8 miles)
• Archbold Northside Center (12.9 miles)
• Southwest Georgia Dialysis (13 miles)
• Southwestern State Hospital (14.2 miles)

Cafes

• Cleaver-Brooks (13.7 miles)
• Q Cafe (14.1 miles)
• Savannah Moon Bakery & Cafe (14.1 miles)
• Sweet Cacao Chocolates (14.2 miles)