4231 Tanners Mill Road, Braselton, GA 30517
For more information about senior living options: (844) 490-3973
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The staff are very friendly and respectful. Tamara Vanesa provides attentive, efficient, and caring service. The service is excellent, with affordable prices and a comfortable waiting area. It is a good place for medical and dental care. The clinic supports low-income patients with significant discounts or free treatments. Dr. Todmann and the nursing staff (e.g., Stephanie) are highly regarded for their care and efficiency. The clinic serves the community, including medical help for the homeless.
Margarita was very rude. The wait times are horrendous; patients end up waiting 30-45 minutes past their appointment times. They have terrible service. The front desk is useless and does not inform patients when the doctor is behind schedule. They never answer the phone. They take forever and never call people back. The nurses are very rude. The wait times range from two to six hours to see a doctor; it is terrible, with people falling asleep waiting and children crying. The front staff have become lazy and unprofessional. They are not clear about prices, and billing can be higher than stated (they charged 200 after saying 20). It is hard to make appointments. The reviewer would not recommend it even to their worst enemy. The service is very poor.Mercy Care presents itself as a community-focused clinic that many patients rely on for medical and dental care, especially for low-income families. Across the board, staff warmth and attentiveness shine through in numerous accounts. Several patients singled out individual team members for praise, with Tamara and Tamara Vanesa frequently highlighted as exceptional. One patient described Tamara Vanesa as efficient, thorough, and genuinely caring, noting that she takes the time to go into every detail to ensure everything is done correctly. Across encounters, the impression is consistent: when the staff connects with a patient, the experience can be notably positive, marked by kindness, patience, and a sense that the team is trying to do right by those who rely on them.
The clinic's physical accessibility is another commonly cited strength. Reviewers appreciate easy access to services and a spacious parking lot, which makes it more convenient for families and individuals who arrive with children or after long drives. There is a sense that Mercy Care understands the realities of its patient population, offering a welcoming environment with a comfortable waiting area. Some comments even suggest simple amenities, like a small coffee presence in the parking lot, would be a welcome addition. In all, the setting is described as practical and accommodating for people who are balancing care with other life responsibilities.
Clinicians at Mercy Care receive a mix of praise and constructive critique. Positive notes include praise for pediatricians and other doctors who are described as caring and capable, with some patients now considering Mercy Care a "medical home" to return to. Specific names appear with affection: Dr. Todmann, a nurse named Stephanie, and several other clinicians are remembered for their professionalism and the efficiency of the care they delivered. There are stories of compassionate attention to patients who have previously faced discrimination elsewhere, with staff recognized for treating people with obesity, chronic conditions, and special needs respectfully. Mercy Care is also acknowledged for offering care to the homeless and for providing ancillary support, such as snack bags and bottled water, which underscores a broader mission to meet patients where they are.
Financial arrangements and affordability are central to the Mercy Care experience for many reviewers. A strong theme is the accessibility of discounts and even free treatments based on income verification. Several reviewers describe significant reductions after proving income or residency, which helps many families access needed care without crippling costs. However, there are conflicting experiences surrounding pricing. A few patients report inconsistent or unclear pricing, recounting experiences where what they were told initially did not match what was charged at checkout. One account mentions being told a $20 consultation fee but being charged hundreds later, creating confusion and mistrust about billing. The overall sentiment still leans toward affordability and support for uninsured or underinsured patients, but these price disputes suggest that transparency and consistent communication could be improved.
Wait times and appointment logistics emerge as a major source of frustration in many reviews. The same clinics praised for their kindness often carry complaints about long waits: several patients report waiting two to six hours to see a doctor, with children and even adults growing exhausted or frightened by the delay. Even when appointments exist, there are persistent stories of delays, last-minute changes, and a sense that the front desk or scheduling process isn't always aligned with patients' expectations. Some describe being told they would be seen in a reasonable window, only to wait well beyond the appointment time, sometimes after arriving early for paperwork. There are also recurring mentions of confusion between in-person and virtual appointments, with patients receiving text messages or reminders that do not clearly describe what to expect at the visit, leading to further miscommunication and wasted time.
Front-desk dynamics and overall customer service also draw a split response from reviewers. A subset of patients describe front-desk staff as busy but helpful, or even reflective of a broader culture of respect in which the clinic's mission to serve low-income families is evident. Others view the front desk as a bottleneck: accusations of laziness, unprofessionalism, or inefficiency surface in several accounts, with critics arguing that front-desk staff appear overwhelmed or disengaged. One memorable critique even claimed that some front-desk personnel seemed to be "stealing money," illustrating how negative encounters at the administrative level can significantly color a patient's overall experience. In sum, Mercy Care's bedside manner and administrative performance appear to vary widely by day and individual.
Taken together, the reviews paint a clinic that is deeply valued for its mission and many compassionate, capable clinicians, while also being hampered by operational challenges. The strongest positives center on the kindness and competence of many doctors and nurses, the sense that Mercy Care is accessible to low-income families, and the tangible assistance with discounted or free care. The most persistent drawbacks focus on logistics: inconsistent pricing transparency, persistent wait times, and sometimes frail communication about appointments, both telehealth and in-person. Patients who encounter the best experiences often point to particular staff members - especially Tamara Tamara Vanesa or Dr. Todmann - as the reasons they would return and recommend Mercy Care to others. Those who run into trouble tend to cite the friction points of scheduling, phone access, and front-desk efficiency as major deterrents.
For someone weighing Mercy Care as a medical home, the message is nuanced. If you value a clinic with a strong sense of community responsibility and caregivers who treat patients with dignity and patience, Mercy Care offers meaningful benefits and affordability that can be a lifeline. If, however, you are sensitive to long waits, inconsistent billing experiences, or uncertain phone access, you'll want to plan accordingly: bring any necessary documentation in advance, prepare for potential delays, and consider asking to speak with a staff member known for clear communication about pricing and appointment logistics. The clinic's core strengths - compassion, accessibility, and a mission-driven approach - remain clear, even as the ride to get care can feel uneven from visit to visit.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Jewels Mercy Care in Braselton, GA is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a dining room where residents can enjoy delicious meals prepared by the staff. Each living space is fully furnished, creating a cozy and home-like atmosphere. Beautiful gardens and outdoor spaces allow residents to relax and enjoy nature. Housekeeping services are provided to ensure that each resident's living environment remains clean and organized.
Jewels Mercy Care also offers move-in coordination services, making the transition into the community as seamless as possible for new residents. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected with loved ones or engage in online activities.
The experienced staff at Jewels Mercy Care provides comprehensive care services tailored to meet the individual needs of each resident. Assistance with activities of daily living such as bathing, dressing, and transfers is provided to ensure resident safety and comfort. The staff also coordinates with health care providers to ensure that residents receive necessary medical attention and follow-up care.
Special dietary needs are accommodated at Jewels Mercy Care through diabetes diets, special dietary restrictions, and meal preparation services. Medication management is available to help residents stay on top of their prescribed medications.
Transportation arrangements for medical purposes, including transportation to doctors' appointments, are made by the staff at Jewels Mercy Care. This ensures that residents have reliable means of accessing necessary healthcare resources.
The community offers scheduled daily activities to keep residents engaged and entertained. Additionally, there are several amenities located nearby including parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This allows residents easy access to various amenities and services outside the community.
At Jewels Mercy Care in Braselton, GA, residents can experience a supportive and enriching lifestyle while receiving personalized care in a comfortable environment.
Jewels Mercy Care is located at 4231 Tanners Mill Road, Braselton, GA 30517 in Jackson County, Georgia
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