4231 Tanners Mill Road, Braselton, GA 30517
For more information about senior living options: (844) 490-3973
The staff are very friendly and attentive to patients. Tamara Vanesa is praised for thorough, efficient, and caring service. The clinic provides excellent service at affordable prices. They support low?income families and the homeless with medical care and snacks. The pediatricians and doctors are good, kind, and compassionate. The facility is clean and follows thorough safety check?in and care protocols.
They report horrendous wait times, often waiting hours beyond their scheduled appointment. They say the front desk staff are rude, unhelpful, and fail to communicate delays or behind-schedule status. They describe the phone system as consistently unresponsive, with calls not answered and callbacks rarely made. They claim pricing is unclear and patients are charged far more than what was quoted. They allege discrimination or biased treatment toward certain patients, including concerns about race or weight. They note chronic disorganization and mismanagement in scheduling, check-in, and communications. They report that follow-up care, prescriptions, and tests are not properly completed or returned. They cite repeated appointment cancellations or rescheduling without proper notice. They describe overall terrible service and lack of empathy toward patients and their families. They observe long wait times even with appointments, with frequent early arrivals not being seen on time. They claim some clinics fail to provide adequate care or properly address medical needs.Jewels Mercy Care in Braselton, GA is best suited for families and individuals who need affordable, accessible primary and pediatric care and who value compassionate, person-to-person service over flawless efficiency. The clinic earns its keep by serving low- to moderate-income patients, offering discounts or help with billing, and maintaining a welcoming environment where staff are invested in patients' well?being. For households prioritizing kindness, continuity with familiar providers, and a health?care home that treats affordability as a real feature, Mercy Care delivers meaningful value.
Those who may want to consider alternatives are households where timeliness and reliability are non?negotiable. If appointment availability is routinely months out, if phone access and scheduling follow?through are essential, or if front?desk responsiveness is a deal?breaker, other clinics will likely offer a smoother experience. Families that require tightly coordinated care, precise billing transparency, and clear communication about prices and services may find Mercy Care's variability frustrating. In short, for high?pressure schedules, a practice with more streamlined administration is a safer bet.
The clinic's strongest upside lies in its people and affordability. Several staff members and clinicians are repeatedly praised for kindness, patience, and genuine care, with particular mention of Tamara as a standout in patient-facing work. The facility's willingness to serve low?income families, provide accessible medical and dental care, and extend discounts or charitable help is real and tangible. When care comes with a human touch and costs stay within reach, the benefits can clearly outweigh the rough edges in the system, especially for routine visits or ongoing management of basic health needs.
On the positive side, Mercy Care benefits from accessible parking, straightforward entry to general medical and pediatric care, and occasions of superior clinical attention from respected providers (including praise for Dr. Todmann and Dr. Renee Alli in recent experiences). The approach of treating patients with warmth, keeping the environment clean, and coordinating some specialty services fits a practical, family?centered model. For families seeking a community clinic with mission-driven care and a track record of compassionate interactions, these are meaningful advantages that can translate into real comfort and trust during stressful health moments.
However, the downsides are persistent and sometimes disruptive. The most common theme is wait time: many patients report hours spent in the lobby or medical rooms, with appointment times routinely slipping and multiple reviews describing waits of two to six hours. Front?desk communication is a recurrent bottleneck - phone lines often go unanswered, calls aren't returned, and patients frequently encounter confusing or contradictory information about appointments, pricing, or what services will be provided. Billing and price disclosures can feel opaque, with some families surprised by charges that contradict what was quoted, creating a credibility gap during labor?intensive visits.
Compounding these issues are reports of inconsistent service experiences and occasional perception of discriminatory or dismissive treatment, particularly around scheduling, privacy, and coordination of care. A subset of reviews points to unreliable follow?through from financial counselors and care coordinators, missed or cancelled appointments without timely notification, and a sense that the clinic is overloaded by demand. The result is a clinic that can be wonderfully human and affordable one week, and frustratingly disorganized the next, especially for families juggling work, school, and medical needs for children or elders.
The practical takeaway is clear. Mercy Care delivers essential, affordable care with real human warmth, especially when it comes to pediatric and community?oriented services. To maximize the positives, families should be proactive: request specific staff members when possible, confirm appointment type and time, and inquire upfront about pricing and discounts. Bring documentation for income-related assistance when applicable, and plan for potential delays by scheduling early slots and allowing generous buffer time. If short wait times and consistently precise communication are nonnegotiable, it is prudent to explore other providers; if affordability and a caring clinical environment are the priority, Jewels Mercy Care remains a compelling option worth embracing - with eyes wide open to the need for flexible scheduling and clear, proactive communication.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Jewels Mercy Care in Braselton, GA is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a dining room where residents can enjoy delicious meals prepared by the staff. Each living space is fully furnished, creating a cozy and home-like atmosphere. Beautiful gardens and outdoor spaces allow residents to relax and enjoy nature. Housekeeping services are provided to ensure that each resident's living environment remains clean and organized.
Jewels Mercy Care also offers move-in coordination services, making the transition into the community as seamless as possible for new residents. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected with loved ones or engage in online activities.
The experienced staff at Jewels Mercy Care provides comprehensive care services tailored to meet the individual needs of each resident. Assistance with activities of daily living such as bathing, dressing, and transfers is provided to ensure resident safety and comfort. The staff also coordinates with health care providers to ensure that residents receive necessary medical attention and follow-up care.
Special dietary needs are accommodated at Jewels Mercy Care through diabetes diets, special dietary restrictions, and meal preparation services. Medication management is available to help residents stay on top of their prescribed medications.
Transportation arrangements for medical purposes, including transportation to doctors' appointments, are made by the staff at Jewels Mercy Care. This ensures that residents have reliable means of accessing necessary healthcare resources.
The community offers scheduled daily activities to keep residents engaged and entertained. Additionally, there are several amenities located nearby including parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This allows residents easy access to various amenities and services outside the community.
At Jewels Mercy Care in Braselton, GA, residents can experience a supportive and enriching lifestyle while receiving personalized care in a comfortable environment.
Jewels Mercy Care is located at 4231 Tanners Mill Road, Braselton, GA 30517 in Jackson County, Georgia
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