Waterford Gardens

Pros

• The staff at the facility consistently goes above and beyond to support residents and their families, creating a caring and welcoming environment.
• Residents appreciate the excellent food choices and quality, often expressing enjoyment of the meals provided.
• The renovations made to the property have significantly improved its appearance, making it feel more like a home for residents.
• Families feel safe knowing that their loved ones are in a well-managed facility that prioritizes health and safety protocols.
• Staff members are noted for being attentive and responsive to both residents' and families' needs, fostering a strong sense of community.
• The facility offers a variety of engaging activities for residents, contributing to their overall well-being and enjoyment.
• Many families express gratitude for the care received, highlighting the positive impact on their loved ones' quality of life.

Cons

• The staff at The Phoenix at Dunwoody is described as unprofessional and inadequately trained, leading to poor care experiences for residents.
• There are reports of belongings going missing, including a resident's wedding rings, raising concerns about the facility's security and accountability.
• Communication from staff is lacking; many employees reportedly respond with "I don't know" when asked questions due to high turnover and lack of training.
• Some caregivers do not assist residents adequately during night hours or after hours, indicating a failure to provide essential support.
• Concerns were raised about skin breakdown in residents and inadequate response to hydration needs.
• There are accusations that the salesperson was dishonest and withheld important information during the admissions process.
• The food quality and preparation have been criticized, with suggestions that there may be issues with the kitchen staff.
• Overall dissatisfaction with the value of services rendered compared to the expense incurred by families was noted.
• Family members felt their suggestions were not taken seriously by individual caregivers, contributing to frustration regarding care quality.
• The high turnover rate among management and staff has led to instability within the facility, affecting resident care negatively.

Review

The Phoenix at Dunwoody has been a mixed bag of experiences for residents and their families, drawing a spectrum of opinions that underline both its strengths and significant deficiencies. For some families, the facility has proved to be a positive and supportive environment where staff have gone above and beyond in caring for loved ones. Many have highlighted the friendly and accommodating nature of the staff, who seem genuinely invested in enhancing residents' quality of life. Activities abound within the community, from puzzles and games to organized outings, providing numerous opportunities for engagement. The personal touch in care is evidently appreciated; family members report that staff make efforts to help residents acclimate to their new surroundings—especially those facing challenges like Alzheimer’s.

However, not all reviews reflect this glowing sentiment. In sharp contrast to favorable experiences are accounts detailing severe concerns regarding care standards and professionalism. Some families express feelings of betrayal due to perceived untruthfulness during the initial admissions process, with claims that essential information was intentionally withheld by sales representatives. Allegations extend further to disturbing incidents involving theft—most notably wedding rings disappearing from a resident—and insufficient response from management when issues arise. One reviewer poignantly shared how their loved one suffered deterioration in health due to lack of proper care after being transported hastily to a hospital without adequate monitoring or follow-up.

Issues surrounding staff training were also prevalent in many critiques, indicating an apparent lack of preparedness among caregivers leading to poor patient care outcomes. Concerns about inadequate responses during emergencies were mentioned by multiple individuals; frustrations mounted when crucial assistance was needed after hours but went unaddressed due to slow response times or lack of available support staff. While some reviewers praised individual caregivers for listening to concerns, systemic issues such as high turnover rates compounded problems with continuity in care.

Another recurring theme revolved around the management's responsiveness—or lack thereof—to resident needs and grievances. Several reviews noted rapid changes among leadership personnel and inconsistency in communication from management ranks as detrimental to overall service quality. Families were disheartened when direct inquiries went unanswered or resulted only in vague assurances devoid of actionable steps towards improvement. A sense that monetary profit overshadowed genuine care emerged strongly from these narratives; there exists a perception among some reviewers that financial considerations drive staffing decisions instead of prioritizing resident well-being.

Despite these criticisms, several families continued expressing gratitude for aspects like food quality and personalized attention received by their loved ones while living at The Phoenix at Dunwoody. Residents reportedly enjoyed flavorful meals prepared with attention and variety—a stark contrast reflected against other facilities deemed inadequate in culinary offerings. This emphasis on dietary satisfaction has likely contributed toward fostering an overall positive atmosphere amidst operational shortcomings elsewhere.

In conclusion, The Phoenix at Dunwoody presents a complex tapestry woven from narratives steeped both in commendations for thoughtful caregiving alongside troubling allegations concerning ethics within facility operations itself. As it stands, potential residents should weigh these contrasting perspectives thoughtfully whilst seeking hospice or memory care solutions that align ethically with expectations rooted firmly within compassion-driven healthcare practices.

This part of Dunwoody, Georgia offers a convenient and diverse range of amenities for seniors looking to settle down in a vibrant community. With several physician offices, pharmacies, and hospitals in close proximity, residents can easily access healthcare services. The area also boasts a variety of parks for leisurely walks and outdoor activities, as well as a selection of restaurants and cafes for dining out or grabbing a quick bite to eat. Additionally, transportation options such as MARTA stations and Epps Aviation provide easy access to nearby areas. Places of worship are also abundant for those seeking spiritual fulfillment. Overall, this part of Dunwoody provides a well-rounded environment for seniors looking to enjoy their retirement years with ease and comfort.

Physicians

• Georgia Clinic (0.4 miles)
• Test 4 Free (1.8 miles)
• Mount Vernon Medical Center (3.1 miles)
• Georgia Clinics (4.2 miles)
• Northlake Emory (5.9 miles)
• Southeastern Endocrine & Diabetes PC (6.6 miles)
• Weiss ENT (6.7 miles)

Parks

• Georgetown Park (0.9 miles)
• Morgan Falls Overlook Park (5.2 miles)
• Briarlake Forest Park (5.9 miles)
• Henderson Park (6 miles)
• Peachtree Corners Town Green (6.7 miles)
• Fetch Park Buckhead (7.1 miles)
• Leafmore Country Club (7.3 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walmart Pharmacy (1.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)

Restaurants

• Alon's Bakery & Market (1.6 miles)
• McDonald's (1.7 miles)
• Chick-Fil-A (1.8 miles)
• Chick-Fil-A (1.9 miles)
• Subway (2.4 miles)
• Chick-Fil-A (2.5 miles)
• Hudson Grille (4 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (2.4 miles)
• White Windmill Bakery and Cafe (2.7 miles)
• Starbucks (7.4 miles)

Transportation

• MARTA - Doraville Station (2.2 miles)
• Epps Aviation (3.2 miles)
• Brookhaven/Oglethorpe University MARTA Rail Station (4.7 miles)

Hospitals

• Northside Hospital (2.8 miles)
• Children's Healthcare of Atlanta at Scottish Rite Hospital (2.9 miles)
• North Dekalb Health Center (3.6 miles)

Places of Worship

• North Atlanta Church of Christ (3.5 miles)
• Embry Hills Church of Christ (3.9 miles)
• Christ Church Episcopal (5.4 miles)
• St John United Methodist Church (6.2 miles)
• Greek Orthodox Cathedral of the Annunciation (6.5 miles)
• Karin Kabalah Center of Atlanta (6.8 miles)
• St Brigid Catholic Church (7.4 miles)

Theaters

• Regal Hollywood (4.1 miles)
• Phipps Plaza (5.8 miles)
• AMC Theatres Phipps Plz 14 (5.8 miles)
• Movie Tavern Northlake Festival (6.5 miles)