The Piedmont at Buckhead

Pros

• The Piedmont at Buckhead has a very caring and compassionate staff, making it a welcoming community for residents.
• Residents enjoy engaging activities and social interactions, which contribute to a positive living experience.
• The facility is well-maintained, providing a lovely environment with spacious apartments and attractive décor.
• Many residents appreciate the high-quality food and diverse dining options available at the community.
• Residents find the location convenient, with transportation services offered for medical appointments and outings.
• The sense of community among residents fosters friendships and enjoyable experiences like games and group dinners.
• Overall, many individuals feel that The Piedmont provides a supportive atmosphere where they can thrive in their later years.

Cons

• The quality of care has decreased significantly since last year, and current management lacks transparency regarding rent increases and service levels.
• The facility is understaffed, leading to inadequate care, as evidenced by the need for additional hired help for residents.
• Doctor care is outsourced and unresponsive, causing significant health issues for residents who require timely medical attention.
• There are ongoing cleanliness issues within the facility that have not been adequately addressed despite multiple complaints.
• The food quality is poor, with several residents expressing dissatisfaction with their dining experience.
• The director position has been vacant since February, negatively impacting the overall organization and leadership of the community.
• Residents feel they are paying a high price for services that do not meet their expectations in terms of quality and care provided.
• There have been reports of management failures, particularly in food service and maintenance areas, contributing to a decline in resident satisfaction.

Review

The Piedmont at Buckhead has garnered a mix of reviews, reflecting both commendations and concerns from residents and their families. Overall, it presents itself as a community that once thrived under strong leadership but is now facing challenges related to staffing, management, and quality of care. While there are many positive aspects highlighted by some residents, recent shifts in administration and staffing shortages have caused dissatisfaction among others.

Many reviewers emphasize the dedication of the care staff, often describing them as friendly, compassionate, and attentive. For instance, one resident noted that despite being short-staffed, the caregivers were warm and made efforts to connect with residents on a personal level. The caring nature of the staff stands out as one of the primary reasons families choose to remain at The Piedmont. Reviews highlight how helpful the staff are across various departments—from valet services to dining services—creating a welcoming atmosphere for residents.

In contrast to these positive impressions of the staff, other reviews express discontent regarding management issues and insufficient communication from leadership. The absence of a permanent director since February has left some residents feeling neglected or uninformed about changes happening within the facility. Added frustrations stem from unclear rent increases tied to an obscure points system for assisted living services, which seems less transparent than residents would prefer. Several reviewers lament that service quality has declined over time; tasks like cleaning have been reported as subpar repeatedly despite complaints.

Concerns also arise regarding medical assistance within the facility. Families shared alarming experiences where timely doctor responses were lacking—a reviewer described taking their loved one to an emergency room due to inadequate medical attention provided by outsourced doctors at The Piedmont. This sense of urgency was echoed when another family mentioned having hired outside help because they felt there wasn't enough support available from within the community's resources.

Despite these significant criticisms surrounding care levels in assisted living settings, many residents still express love for their community's ambiance. They appreciate The Piedmont's beautiful facilities with well-maintained common areas and robust amenities such as multiple restaurants and recreational activities including Bingo and movie nights. Residents who participated in social events commented on creating bonds with fellow members—highlighting camaraderie as a key aspect enriching their lives.

Food quality remains another point of contention among some reviewers who described meals as disappointing compared to expectations given the cost associated with living at The Piedmont. One resident remarked that while everything else seemed impressive about their experience, they felt they were not receiving value commensurate with what they paid—especially considering dining options fell short.

In summary, The Piedmont at Buckhead is perceived by many as a place that could offer exceptional support but is currently hindered by management challenges resulting in notable drops in service quality amidst rising costs. While its friendly staff make daily life pleasant for several residents, critical issues surrounding healthcare responsiveness and overall cleanliness must be addressed if it hopes to return to its former status as a preferred destination for senior living—and fulfill its promise of high-quality care in an inviting environment.

This part of Atlanta, Georgia, offers a range of amenities and services that could make it a desirable location for senior living. With several theaters, pharmacies, restaurants, parks, places of worship, hospitals, cafes, and physicians in close proximity, residents can easily access entertainment options, healthcare services, religious institutions, and dining establishments. The transportation options in the area also provide convenience for seniors who may need to travel to appointments or run errands. Overall, this neighborhood appears to offer a mix of entertainment and essential services that could contribute to a comfortable and convenient living environment for older adults.

Theaters

• Phipps Plaza (0.2 miles)
• AMC Theatres Phipps Plz 14 (0.2 miles)
• Regal Hollywood (5.2 miles)
• AMC Parkway Pointe 15 (5.5 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Walgreens (1.3 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• Kroger Pharmacy (2.2 miles)

Restaurants

• Bartaco Chastain Park (1 miles)
• Fado Irish Pub - Atlan (1.3 miles)
• McDonald's (1.6 miles)
• Roasters (1.7 miles)
• Chick-Fil-A (2 miles)
• Havana Sandwich Shop (2 miles)
• Chick-Fil-A (2.8 miles)

Parks

• Fetch Park Buckhead (1.3 miles)
• Peachtree Hills Playground (2.4 miles)
• Morningside-Lenox Park Tennis Courts (3.3 miles)
• Piedmont Park (4.8 miles)
• Leafmore Country Club (5.1 miles)
• Briarlake Forest Park (5.4 miles)

Transportation

• Brookhaven/Oglethorpe University MARTA Rail Station (1.5 miles)
• MARTA - Lindbergh Center Station (2.2 miles)
• Epps Aviation (3.7 miles)
• MARTA - Midtown Station (5.2 miles)

Places of Worship

• Second-Ponce De Leon Baptist Church (2.1 miles)
• Karin Kabalah Center of Atlanta (2.7 miles)
• St John United Methodist Church (3.1 miles)
• Greek Orthodox Cathedral of the Annunciation (3.6 miles)
• The Church of the Apostles (3.7 miles)
• Haygood Memorial United Methodist Church (4 miles)
• The Temple (4.1 miles)

Hospitals

• North Dekalb Health Center (3.5 miles)
• Piedmont Atlanta Hospital (3.5 miles)
• Marcus Autism Center (3.6 miles)
• Children's Healthcare of Atlanta at Scottish Rite Hospital (3.7 miles)
• Northwest Medical Center (3.7 miles)
• Northside Hospital (3.8 miles)
• Atlanta VA Medical Center (4.7 miles)

Cafes

• OK Cafe (3.7 miles)
• Starbucks (3.7 miles)
• Cross Creek Cafe (4.2 miles)
• Starbucks (4.5 miles)
• Panera Bread (4.9 miles)
• Starbucks (4.9 miles)
• Starbucks Reserve (5.3 miles)

Physicians

• Test 4 Free (5 miles)
• Mount Vernon Medical Center (5.1 miles)
• Peachtree Orthopedics (5.5 miles)