Home Instead - Atlanta Central and North

Pros

• The staff at Home Instead is compassionate and takes pride in their work.
• The care staff forms bonds with clients that reflect true care, compassion, and integrity.
• Iana Edwards provided kindness, strength, and an unwavering presence that made a world of difference.
• Iana Edwards's support was life-saving and deeply appreciated.
• The franchise is wonderfully managed and supervised.
• The office staff provides frequent follow-up and resolves client needs promptly.
• The caregivers are professional, follow directions, and show genuine empathy.
• The staff are friendly and organized.
• Caregivers are well-trained and take great care of clients.
• Many caretakers build lasting bonds with clients, sometimes attending their funerals, demonstrating exceptional dedication.

Cons

• The reviewer characterizes the management as terrible.
• The reviewer describes the management as incompetent, disrespectful, dishonest, and passive-aggressive.
• The reviewer says the company points out others' flaws while its own work ethic and treatment of caregivers leave much to be desired.
• The reviewer notes there is very little to no integrity and that promises are rarely kept.
• The reviewer states they would never refer or work with the Lawrenceville and Dunwoody offices, leaving a very bad taste in their mouth.
• The reviewer ends with "Good riddens" toward the offices.

Review

In a moment when the health and well-being of a loved one hung in the balance, Home Instead stepped in as a steadying force. The experience described here centers on how the team, and especially one remarkable caregiver, made a crisis feel manageable and life-affirming. When miscommunications arose, management was called in to help resolve the issue, and the outcome left a lasting sense of relief and gratitude. The overall impression is that Home Instead can be a lifeline for families navigating difficult times, offering not just care but reassurance when it is most needed.

Among the caregivers, one name stands out for the profound difference she made: Ms. Iana Edwards. Her kindness, strength, and unwavering presence offered comfort to both the mother and the person speaking. The gratitude is vivid: Iana kept in close contact, calling every 15 minutes with updates and reassurance, taking decisive action when needed, and simply being there when everything felt overwhelming. The narrator describes her support as not only compassionate and selfless but potentially life-saving, a testament to the depth of care that can arise in moments of crisis. The message is clear: Iana's humanity and dedication did not go unnoticed, and the personal impact of her work is something that will be remembered with enduring appreciation. She embodies the best of patient care, making the world feel a bit safer and brighter for families in distress.

Beyond this standout experience, the broader service provided by Home Instead is portrayed as consistently humane and effective. The speaker emphasizes a strong willingness to recommend Home Instead's services, reflecting a pattern of positive outcomes in the care of both parents later in life. The Lawrenceville/Dunwoody, GA location is highlighted as the team to trust, and the reviewer notes that the franchise is wonderfully managed and supervised, with staff who are genuinely focused on meeting client needs. When issues did arise - mostly administrative or logistical in nature - the staff worked quickly to resolve them, suggesting an organization that learns from hiccups and strives to keep families supported.

The heart of the experience with Home Instead is the care staff themselves. They are described as compassionate and proud of their work, with a sincere desire to please the client. The bonds built over years of care can be powerful: several caregivers attended the parents' funerals, a gesture that the reviewer interprets as a clear sign of true care, compassion, and integrity. This kind of dedication signals to families that their loved ones are not just clients, but people whose dignity and comfort are genuinely valued. The sense of belonging and trust that develops through consistent, thoughtful caregiving is a recurring theme, reinforcing the recommendation to choose the Lawrenceville/Dunwoody location for ongoing support.

Consistency and communication emerge as key strengths as well. The experience of caring for mom, and later dad, is described as deeply positive, with the franchise's management and supervision receiving praise for their attentiveness. Frequent follow-up calls and questions about client needs and any shortcomings are mentioned as part of a system that aims to deliver care you can feel confident about, aligning with the words used to describe the staff as kind, courteous, caring, professional, diligent, and hard-working. In this narrative, the care team is not just performing tasks; they are building relationships and ensuring that the care plan aligns with the evolving preferences and needs of the family.

Of course, no single experience can capture every perspective, and one voice voices a starkly different note about management. This particular reviewer describes a sequence of experiences labeled as terrible management - characterized as incompetent, disrespectful, dishonest, and passive-aggressive. The critique notes a tendency to emphasize others' flaws while not fully delivering on work ethics or integrity, including some promises that were not kept. The sentiment is strong: this individual concludes with a palpable sense of disappointment and a wish to avoid future referrals to the Lawrenceville and Dunwoody offices. While this view stands in contrast to the broader chorus of praise, it remains a reminder that experiences can vary and that organizational relationships can shape outcomes in meaningful ways.

Taken together, the tapestry of reviews paints a portrait of Home Instead as a service capable of delivering deeply meaningful, compassionate care over a long arc of aging and family needs. The accounts speak to care that feels personal and respectful, with caregivers who treat loved ones like family and who stay connected with families through every turn of the journey. The combination of personal dedication from caregivers like Iana Edwards, responsive office support, and a clear emphasis on empathy and professionalism creates a compelling case for the value of Home Instead for many families facing the complexities of in-home care. For those considering this path, the messages here suggest that choosing the Lawrenceville/Dunwoody location can bring reliable, heartfelt support, while also recognizing that experiences can vary and that strong, proactive communication is essential to achieving consistently positive outcomes.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.2 miles)
• Walmart Pharmacy (1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.6 miles)

Places of Worship

• North Atlanta Church of Christ (1.4 miles)
• Embry Hills Church of Christ (6.1 miles)
• St John United Methodist Church (6.1 miles)
• Congregation Etz Chaim (6.3 miles)
• Christ Church Episcopal (6.5 miles)
• St Brigid Catholic Church (6.6 miles)

Restaurants

• McDonald's (1.5 miles)
• Alon's Bakery & Market (1.6 miles)
• Chick-Fil-A (2 miles)
• Chick-Fil-A (2.7 miles)
• Hudson Grille (3 miles)
• Chick-Fil-A (3.4 miles)
• North River Tavern (3.8 miles)

Physicians

• Georgia Clinic (1.7 miles)
• Test 4 Free (1.8 miles)
• Mount Vernon Medical Center (2.2 miles)
• Georgia Clinics (4.5 miles)
• Weiss ENT (4.8 miles)
• Southeastern Endocrine & Diabetes PC (4.9 miles)
• North Roswell Internal Medicine (7.3 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (2.3 miles)
• White Windmill Bakery and Cafe (4.6 miles)
• Starbucks (6.5 miles)
• Panera Bread (7 miles)

Parks

• Georgetown Park (2.1 miles)
• Morgan Falls Overlook Park (3.2 miles)
• Peachtree Corners Town Green (7.1 miles)
• Cochran Shoals - Chattahoochee River (7.2 miles)
• Briarlake Forest Park (8 miles)
• Fetch Park Buckhead (8.1 miles)

Hospitals

• Northside Hospital (3 miles)
• Children's Healthcare of Atlanta at Scottish Rite Hospital (3.2 miles)
• North Dekalb Health Center (5.5 miles)
• North Fulton Regional Hospital (8 miles)
• North Fulton Hospital Cancer Center (8 miles)

Transportation

• MARTA - Doraville Station (4.3 miles)
• Epps Aviation (5.2 miles)
• Brookhaven/Oglethorpe University MARTA Rail Station (6.1 miles)

Theaters

• Regal Hollywood (6.2 miles)
• Phipps Plaza (6.8 miles)
• AMC Theatres Phipps Plz 14 (6.8 miles)
• AMC DINE-IN North Point Mall 12 (7.2 miles)