Careplus Inc

Pros

• The service was very professional.
• The service was thorough and easy to work with.
• Booking was easy and the staff were prompt.
• The care given during healing was appreciated and communication was strong.
• The client had absolutely no complaints and felt well cared for.
• CarePlus is described as genuinely caring, with staff going out of their way to provide the necessary assistance.

Cons

• They described CarePlus as "nuts" and criticized having to drive from Gainesville to Lithonia, noting closer cases exist.
• They claimed the pay offered for someone with 5+ years of experience was the lowest they had ever been offered.
• They alleged that some desk workers talk to people in a racist manner.
• They stated they would not recommend CarePlus for loved ones.

Review

Across the set of reviews, CarePlus emerges as a home care provider that many clients describe as professional, thorough, and genuinely caring. The recurring themes center on reliable service, easy coordination, and a warm, attentive approach to those in need. Several reviewers highlight that the service feels well-organized from the first contact, with promises of quality service backed by responsive and communicative staff. The overall tone from these accounts is one of trust and satisfaction, with phrases like "very professional," "thorough & easy to work with," and "unmatched" customer service echoing throughout.

In several entries, the booking and intake process is singled out as smooth and straightforward. One reviewer notes that booking was easy and the staff was prompt, while another emphasizes that the team is easy to work with and that communication throughout the care period was strong. The sense conveyed is that once a family decides to engage CarePlus, they can expect a coordinated approach that keeps them informed and reassured as caregiving unfolds. For families seeking clarity and predictability in arranging home care, these accounts suggest CarePlus delivers on those expectations.

When it comes to direct caregiving, the praise often centers on attentiveness and the quality of interaction with loved ones. One reviewer recalls a time of healing for their dad where the care provided was marked by attentiveness and consistent communication, leaving the family with "absolutely no complaints." Another voice from the same camp stresses that the staff's presence, promptness, and the level of care demonstrated during a critical period were notable enough to warrant strong recommendations to others who care deeply about their relatives. The overarching takeaway is that, in moments of vulnerability, CarePlus appears to offer dependable and compassionate support.

A particularly emphatic positive perspective speaks to long-term, family-centered care. A mother's 16-year relationship with CarePlus shines a light on the organizational commitment of the agency and its leadership. The reviewer describes a caregiver arrangement that persisted for many years, with the owner going above and beyond to ensure the mother received the necessary assistance. They recount pride and dignity in the care, including details about a CNA and a nurse, and even memory of the owner caring for her own mother with similar devotion. The sentiment culminates in heartfelt gratitude, underscoring a legacy of consistent, respectful care and a sense that the agency's values align with family needs over an extended period.

Not all the feedback, however, is uniformly positive. One review presents a starkly different experience, pointing to significant concerns about logistics and workplace culture. The reviewer complains about having to drive long distances - from Gainesville to Lithonia - despite closer cases being available, and attributes this to what they perceive as low pay for experienced staff. They also raise issues about interactions with desk staff, describing them as disrespectful and even racist. The conclusion drawn is strongly negative: they would not recommend CarePlus to others, calling into question certain aspects of the agency's operations and internal culture. This perspective introduces a note of caution for potential clients who place high importance on local convenience and workplace conduct.

Taken together, the collection presents a nuanced portrait of CarePlus. The majority of reviews celebrate professionalism, thorough care, easy scheduling, and a caring, communicative approach that families value during challenging times. The accounts of long-term, compassionate care and the personal dedication of the owner add a layer of trust for those prioritizing continuity and dignity in caregiving. Yet there is a contrasting voice that foregrounds concerns about geographic reach, compensation strategies, and staff-client interactions, reminding prospective clients that experiences can vary and that local proximity and workplace culture can significantly shape satisfaction. If you're evaluating CarePlus, these insights suggest focusing on your proximity to service areas, your priorities for caregiver consistency, and your expectations for communication and staff respect.

This part of Atlanta, Georgia offers a variety of amenities and services that cater to senior living needs. With several physicians, hospitals, pharmacies, and places of worship nearby, residents can easily access healthcare and spiritual support. The area also features a range of dining options including Chick-Fil-A and Kacey's Home Cooking for convenient meals. In terms of recreation, there are parks like Briarlake Forest Park and Henderson Park for outdoor activities, as well as theaters like Movie Tavern Northlake Festival for entertainment. Transportation options such as MARTA stations provide easy access to other parts of the city. Overall, this neighborhood combines convenience with a peaceful environment suitable for senior living.

Physicians

• Northlake Emory (0.3 miles)
• Decatur Health Imaging (4.3 miles)
• Atlanta OB/GYN (4.8 miles)
• Dekalb Medical Ctrdecatur Decatur (5.6 miles)
• Georgia Clinic (6.1 miles)
• Test 4 Free (6.7 miles)

Restaurants

• Chick-Fil-A (0.6 miles)
• Kacey's Home Cooking (0.6 miles)
• Del Taco (0.9 miles)
• McDonald's (2.3 miles)
• Local No. 7 (2.6 miles)
• Krystal (2.9 miles)
• Chick-Fil-A (2.9 miles)

Theaters

• Movie Tavern Northlake Festival (0.8 miles)
• Regal Hollywood (1.6 miles)
• AMC Theatres Phipps Plz 14 (5.9 miles)
• Phipps Plaza (5.9 miles)

Parks

• Briarlake Forest Park (0.9 miles)
• Henderson Park (2 miles)
• Leafmore Country Club (2.7 miles)
• Toy Park (5.9 miles)
• Georgetown Park (6 miles)
• Morningside-Lenox Park Tennis Courts (6.2 miles)
• Stone Mountain Walk Up Trail (6.3 miles)

Places of Worship

• Rehoboth Baptist Church (1.7 miles)
• Embry Hills Church of Christ (2.1 miles)
• Greek Orthodox Cathedral of the Annunciation (3.3 miles)
• North Decatur Presbyterian Church (4.4 miles)
• Karin Kabalah Center of Atlanta (4.4 miles)
• Lilburn Alliance Church (5.2 miles)
• First Baptist Church of Decatur (5.6 miles)

Pharmacies

• CVS Pharmacy (2.1 miles)
• Walgreens (2.7 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (3.9 miles)
• Walgreens (4.1 miles)

Cafes

• Starbucks (2.9 miles)
• White Windmill Bakery and Cafe (4 miles)
• Dancing Goats Coffee Bar (5.9 miles)
• Starbucks (6.6 miles)

Hospitals

• North Dekalb Health Center (3.1 miles)
• Atlanta VA Medical Center (4.6 miles)
• Marcus Autism Center (5.2 miles)
• Children's Healthcare of Atlanta at Scottish Rite Hospital (6.5 miles)
• Northside Hospital (6.6 miles)

Transportation

• Epps Aviation (3.1 miles)
• MARTA - Doraville Station (3.6 miles)
• Brookhaven/Oglethorpe University MARTA Rail Station (4.6 miles)
• Marta - Westbound (5.5 miles)
• MARTA - Lindbergh Center Station (6.6 miles)