Visiting Angels - Athens, GA

Pros

• Visiting Angels is described as a blessing to families, with kind, respectful, and experienced caregivers.
• Caregivers Angela, Amanda, Drake, and Marae are praised for their kindness and thoughtful care.
• The agency provides professional, well-screened, punctual personnel with genuine concern for clients.
• The caregivers are compassionate, detail-oriented, attentive, and energetic, treating loved ones like family.
• The service is commended for excellent communication and quick response to scheduling needs, including extra hours.
• Caregivers arrive ready to work: they are professional, well-dressed, punctual, and ask good questions to gather necessary information.
• Caregivers enjoy interactions with loved ones, making the experience engaging and pleasant.
• Families feel relief and peace of mind knowing their loved ones are safely cared for by Visiting Angels.
• Caregivers such as Riley and Shelby are highly regarded for their compassion, professionalism, and caring nature.
• The service is consistently excellent, with on-time visits, reliable substitutes, and helpful front-office staff.

Cons

• There were issues with the billing department.
• The service is only as good as the caregiver.

Review

Visiting Angels is described by families as more than a home care service - it is a steady, compassionate presence that brings relief, dignity, and practical support when it matters most. Across many experiences, reviewers repeatedly emphasize a culture of kindness, professionalism, and attentive care. The staff are portrayed as thoroughly screened, punctual, and genuinely invested in the well-being of clients, with families noting that caregivers arrive ready to work, in clean attire, and prepared with thoughtful questions to ensure they have every detail needed for the day. The overarching impression is that Visiting Angels treats caregiving as a calling, not just a job, and that their approach helps families feel confident and at ease during challenging times.

Several caregivers earn standout praise for their personal touch and reliability. Gabby is singled out for being helpful and pleasant to work with, embodying the considerate attitude that permeates many reviews. Other caregivers leave a lasting impression as well, with clients describing them as compassionate, respectful, and engaging. Necole is highlighted for her warmth and the way she interacts with the client's mom, always arriving with a smile and knowing exactly what to say. Kera is celebrated for her exceptional care, affection, and the way she treats the mother as if she were her own family. Riley earns appreciation for practical skill - teaching the CNAs how to lift safely - and for bringing creativity and companionship to sessions. Shelby is described as the best, with a blend of compassion, politeness, and genuine care that resonates with the family. Across the board, reviewers note that these caregivers bring not only professional competence but a presence that makes older adults feel seen, safe, and valued.

The breadth of services provided by Visiting Angels is consistently highlighted as a major source of relief for families. Reviewers mention a wide range of tasks that caregivers handle with competence and care: lifting and assisting with mobility, helping with transfers using lifts, meal preparation and feeding, medication reminders, and daily routines. Caregivers also perform housekeeping chores such as cooking, dishes, laundry, trash removal, and maintaining a tidy environment. Beyond basic tasks, reviewers describe meaningful engagement through conversation, companionship, and shared activities like crafts, which help keep loved ones engaged and mentally stimulated. In some cases, the caregivers also coordinate transportation to appointments and accompany clients to doctor visits, turning care into a holistic support system rather than a series of isolated visits.

Communication and scheduling emerge as a particular strength of Visiting Angels in many accounts. Families praise the agency for responsiveness, especially when extra hours or shifts are needed, and for promptly arranging substitutes when a caregiver is unavailable. Front-office staff, including names like Julie and Marie in one account, are remembered for their courtesy and quick, informative responses. The ability to match a caregiver to a client's preferences is also noted as a key factor in satisfaction: families emphasize the importance of selecting preferred caregivers and ensuring that the right fit is maintained. This attention to scheduling clarity and caregiver compatibility helps families feel that their routines and needs are respected, which in turn reduces anxiety about leaving a loved one in someone else's care.

Several narratives emphasize the emotional depth and long-term trust that develop with Visiting Angels. A number of families describe caregivers becoming part of the family, with "Angels" who offer continuity, warmth, and a sense of belonging for the client. One reviewer notes that the caregiver feels like family and helps a 97-year-old grandmother feel secure and cherished. Another recounts a caregiver who stayed through a loved one's passing, continuing to offer support and outreach in the days that followed. In another account, the owner's involvement and the staff's commitment are highlighted as going beyond routine care to ensure a dignified, compassionate experience during a loved one's final days. These stories underscore the depth of trust families place in Visiting Angels and the lasting comfort that comes from consistent, family-like care.

While the overall sentiment is overwhelmingly positive, a few reviewers acknowledge areas for improvement, notably in billing. Some experiences mention issues with the billing department, suggesting that while the caregiving and coordination are outstanding, administrative aspects can be inconsistent. Nevertheless, these families still express willingness to recommend Visiting Angels, often balancing praise for the caregivers and the care they provide with a note to ensure that clients connect with their preferred caregivers to maximize satisfaction. The recurring message is that the caregiving itself is of high quality and life-improving, with administrative hurdles being a more modest, addressable concern.

In sum, the collection of reviews paints Visiting Angels as a lifeline for families navigating caregiving for loved ones. The agency's caregivers are repeatedly described as professional, compassionate, and deeply engaged in each client's daily life and long-term well-being. Families speak of tangible benefits - safer mobility, nutritious meals, clean homes, and reliable companionship - as well as profound emotional reassurance: a sense of peace that a loved one is cared for with dignity and kindness. For many families, Visiting Angels is not just a service but a trusted partner who helps preserve family time, protect independence, and honor the humanity of their loved ones during some of life's most challenging moments.

Restaurants

• Blind Pig Tavern (0.3 miles)
• Peking Restaurant (0.4 miles)
• Zaxby's (0.6 miles)
• McDonald's (0.7 miles)
• Jason's Deli (0.8 miles)
• Chicken Salad Chick (0.8 miles)
• Willy's Mexicana Grill (0.8 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (0.8 miles)
• Kroger Pharmacy (0.9 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.2 miles)
• Athens Pharmacy (1.3 miles)
• Walmart Pharmacy (1.3 miles)

Theaters

• GTC Beechwood Cinemas (0.8 miles)

Cafes

• Starbucks (0.9 miles)
• Jittery Joe's (0.9 miles)
• Panera Bread (1.4 miles)
• Heirloom Cafe & Fresh Market (2.1 miles)
• Lumpkin Cafe (2.2 miles)

Physicians

• Allied Health Services (0.9 miles)
• Shelnutt Gynecology (1 miles)
• Georgia Neurological Surgery (1 miles)
• Regional First Care (1 miles)
• Athens Adult & Pediatric Medicine (1.1 miles)
• Jane A. Feagle, MD (1.1 miles)
• Urology Group Of Athens (1.1 miles)

Hospitals

• St Mary's Hospital (1 miles)

Parks

• Bishop Park (1.3 miles)

Transportation

• Budget Rent A Car (1.4 miles)

Places of Worship

• Ebenezer Baptist Church West (1.9 miles)
• St Joseph Catholic Church (2 miles)