BrightStar Healthcare

Pros

• The individuals sent by Brightstar are very helpful and polite.
• Brightstar is accommodating and ensures to find a better fit if there are any issues.
• One of the managers presented a compelling case for Brightstar's services.
• The open line of communication is appreciated by the customers.
• BrightStar's staff is friendly, helpful, and responsive.
• Overall, customers are happy with BrightStar's services and would recommend them to others.

Cons

• The reviewer expressed frustration with Brightstar not calling and checking in on the provided services.
• The first individual sent over by Brightstar had issues initially.
• There was a lack of communication with the reviewer about whether someone from Brightstar would be coming each week.
• The reviewer never knows if they will have someone from Brightstar coming each week.
• The reviewer feels that Brightstar does not regularly check in to see if things are going well with their services.

Review

When it comes to relying on a home care service, you never quite know what to expect. However, with BrightStar, it seems that customers have found their experience to be filled with pleasant surprises. One recurring theme in the reviews is the lack of proactive communication from the company. Many clients express their frustration at not receiving regular check-ins or updates about the quality of service being provided. It would certainly be reassuring if BrightStar would take the initiative to touch base with their clients and ensure that everything is going well.

However, despite this flaw in communication, the individuals sent by BrightStar are highly praised for their helpfulness and politeness. While there may have been initial hiccups with one particular caregiver, BrightStar was quick to address the issue and find a better match for the client's needs. The willingness of BrightStar to accommodate and make improvements based on client feedback showcases their dedication to customer satisfaction.

One client even had a conversation with a manager at BrightStar who presented a compelling case for their company. This manager was able to impress and convince them of the value that BrightStar brings to the table, which is no small feat considering this client admits they are not easily swayed. It seems that this interaction played a significant role in cementing their trust in BrightStar as a reliable home care provider.

What ultimately drew customers towards choosing BrightStar was how it met all their criteria for an ideal home care service. The staff at BrightStar has been consistently described as friendly and helpful, making it easier for clients to feel comfortable entrusting their loved ones' care into their hands. Prompt responsiveness is another aspect that stands out about BrightStar - they are readily available when called upon and promptly return calls when needed.

Overall, customers who have sought assistance from BrightStar express satisfaction with the services they have received thus far. While there may be room for improvement in terms of proactive communication from the company itself, its caregivers are commended for their professionalism and dedication. BrightStar's ability to match clients with suitable caregivers is a testament to their commitment to meeting individual needs. Despite a few minor setbacks, clients report positive experiences with BrightStar and would readily recommend them to others seeking reliable home care services.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walmart Pharmacy (0.5 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Kroger Pharmacy (1.7 miles)
• Walmart Pharmacy (1.8 miles)

Restaurants

• Peking Restaurant (0.4 miles)
• Carrabba's Italian Grill (0.8 miles)
• Locos Grill & Pub (0.9 miles)
• Depalma’s Italian Cafe (1 miles)
• Blind Pig Tavern (1.1 miles)
• Sakura Steak House (1.2 miles)
• Chick-Fil-A (1.2 miles)

Cafes

• Panera Bread (0.5 miles)
• Starbucks (1.6 miles)
• Starbucks (1.7 miles)
• Jittery Joe's (1.7 miles)
• Starbucks (2.1 miles)

Places of Worship

• St Joseph Catholic Church (1.4 miles)

Physicians

• Allied Health Services (1.4 miles)
• Shelnutt Gynecology (1.5 miles)
• Regional First Care (1.5 miles)
• Athens Adult & Pediatric Medicine (1.5 miles)
• Jane A. Feagle, MD (1.5 miles)
• Urology Group Of Athens (1.5 miles)
• Ashley Bohn, DO (1.5 miles)

Theaters

• GTC Beechwood Cinemas (1.5 miles)
• GTC University 16 Cinemas (2.2 miles)

Hospitals

• St Mary's Hospital (1.8 miles)
• St Mary's Health Care System (2.6 miles)

Parks

• Bishop Park (2 miles)

Transportation

• Budget Rent A Car (2.2 miles)