Albany Springs Apartment

Pros

• The staff are pleasant, welcoming, and helpful, and they make residents feel like family.
• The management is caring, respectful, and professional.
• Jackie the manager goes out of her way to assist residents and make them feel at home.
• Albany Spring Seniors Apartments is a wonderful housing community for seniors.
• The community is clean and quiet.
• The staff are friendly, helpful, and caring, with many activities for residents.
• The grounds are beautiful, with well-maintained landscaping and amenities.
• Utilities are included in the rent, and many apartments are on one level for easy access.
• Residents are happy, and the property looks crisp and well-kept.
• The property is peaceful and safe, with good nighttime lighting.

Cons

• The experience was terrible.
• After two weeks and multiple calls to reach the office, the financial paperwork was reported as lost.
• They were told to resubmit the financial paperwork.
• All of this was just to get on a waiting list.
• The apartments are horrible.
• Management changed and everything is going downhill.

Review

Albany Spring Senior Apartments comes across in these reflections as a place that many residents and families come to think of as a true home, with a strong emphasis on safety, cleanliness, and a quiet, welcoming atmosphere. The community earns high marks for its well-kept grounds, thoughtful landscaping, and a calm, peaceful environment that many say makes it feel like a vacation setting rather than a typical apartment complex. Across multiple accounts, there is a clear sense that when the staff and management are attentive, the experience feels positively transformative for seniors and their families.

Not every experience is flawless, however. One review captures a notably frustrating administrative hurdle: submitting financial paperwork only to be told weeks later that it had been lost, requiring the process to start again and pushing a prospective resident onto a waiting list. The account stresses that the deposit wasn't actually lost, but the administrative misstep created needless stress and delays. This illustrates how, in some cases, paperwork and communications can overshadow otherwise favorable impressions, serving as a cautionary tale for those navigating move-in logistics.

On the management and staff side, there is enthusiastic praise for the people who run the place. The manager, Jackie, is described as someone who truly goes out of her way to assist residents and make them feel at home, with several reviews singling her out as a standout leader. Historical notes show that there were different managers in the past, including Sharon Ervin, but the current leadership under Jackie Trent (and references to Jackie's continued strong performance) is highlighted as a major positive. Beyond Jackie, the maintenance team, including individuals like Damon, is often commended for being responsive and capable. In short, when the team is attentive and professional, residents feel respected and well cared for.

A recurring theme across many testimonials is a genuine sense of belonging and community. Reviewers frequently describe the staff as caring, respectful, and personable, with residents feeling that the staff want them to become part of a family rather than just occupants of a building. This sense of connection extends to resident services, which some attendees call the best, and to the overall atmosphere of friendliness and mutual support. People repeatedly mention that the staff's kindness and responsiveness have a direct, positive impact on the quality of daily life, turning the community into more than just a place to live.

The physical layout and safety features of Albany Spring Senior Apartments are consistently praised. The property is described as beautiful and well maintained, with grounds that are immaculate and landscapes that deserve mention. Many units are on one level with floor-level access and a patio-home style layout that minimizes stairs, making mobility easier for seniors. Parking is said to be convenient, and utilities are included in the rent in some cases, which residents appreciate for simplifying budgeting. The area is depicted as safe, well-lit at night, and situated in a neighborhood that feels secure and welcoming.

Residents also highlight the on-site amenities and opportunities for social engagement. There are a variety of activities for seniors, aimed at keeping residents engaged, entertained, and connected to one another. The community's spirit is described as positive and uplifting, with many residents noting that visiting Albany Spring feels like visiting a friendly, well-run home rather than merely touring a property. Some testimonials even compare living there to taking a vacation in the countryside, underscoring the serene, restorative quality of the environment.

Overall, the consensus is that Albany Spring Senior Apartments can be a wonderful place for seniors and their families when the management team is responsive and the administrative processes run smoothly. The combination of clean, secure grounds, one-level living, friendly and capable staff, and a strong sense of community makes it a compelling option for those seeking a safe, supportive environment for aging relatives. While there are a few caveats about paperwork and transitions between managers, the overwhelming sentiment is one of appreciation for the warmth, care, and quality of life that the community offers to its residents and their families.

Pharmacies

• CVS Pharmacy (0.2 miles)
• U-Save-it Pharmacy (2.5 miles)
• Scott's Pharmacy (3 miles)
• Phoebe Employee Pharmacy (3 miles)
• Walgreens (3.1 miles)
• Walgreens (3.3 miles)
• The Prescription Shoppe (3.3 miles)

Restaurants

• Burger King (0.2 miles)
• KFC (2.1 miles)
• Burger King (2.1 miles)
• Church's Chicken (2.1 miles)
• Goodtimes Wings Shrimp & Fish (2.1 miles)
• Pretoria Fields Collective (2.1 miles)
• Hot Dog King (2.2 miles)

Parks

• Riverside Park (0.8 miles)
• Dog Run (2.5 miles)
• Hugh Mills Stadium (3 miles)

Places of Worship

• Cornerstone Apostolic Church Mission (1.2 miles)
• New Dimension Olive South (1.3 miles)
• Real Church (1.3 miles)
• Greater Pine Chapel Missionary Baptist Church (1.4 miles)
• Destiny Church (1.8 miles)
• Sanctuary of Grace (2.5 miles)
• New Life Holiness In Christ (2.9 miles)

Physicians

• South Albany Medical Center (1.6 miles)
• Va Clinic (2.3 miles)
• Hanger Clinic: Prosthetics & Orthotics (2.7 miles)
• Premier Ob Gyn (2.8 miles)
• Tower Medical Group (3 miles)
• Cardiology Associates (3 miles)
• Phoebe Cancer Center (3 miles)

Transportation

• Alamo (1.8 miles)
• U-Haul Neighborhood Dealer (2.4 miles)
• U-Haul Moving & Storage (2.5 miles)

Cafes

• Our Daily Bread (2.1 miles)
• Heart & Soul Southern Cafe (2.2 miles)
• Starbucks (3.1 miles)

Hospitals

• Phoebe Wound Care & Hyperbaric Center (2.9 miles)
• Phoebe Putney Memorial Hospital (3.1 miles)
• Phoebe Putney Health Systems (3.1 miles)
• Phoebe Putney Memorial Hospital (3.2 miles)
• Phoebe East (3.2 miles)
• Dci Albany (3.2 miles)
• Phoebe Convenient Care (3.2 miles)