Ponds Edge Assisted Living Facility

Pros

• The reviews describe Pretty Pond Manor as clean and well cared for.
• The atmosphere is described as kind, nurturing, and home-like.
• Staff are attentive, compassionate, and genuinely care for residents.
• The owner is hands-on, responsive, and goes above and beyond for residents.
• Meals are home-cooked, with residents' preferences taken into account, and snacks are readily available.
• Residents and families report happier, improved well-being and thriving under care.
• The facility's small, family-like setting stands out in a positive way compared to larger facilities.
• Care is thorough and personalized, with good communication to families.
• Families consistently recommend Pretty Pond Manor and feel lucky to have found it.
• The environment is clean and welcoming, without a harsh chemical smell.

Cons

• One reviewer described another facility where the father was neglected and treated very poorly, and was injured under their care.
• Another reviewer warned readers not to fall for the window dressing of other care facilities.

Review

Pretty Pond Manor in the Zephyrhills area stands out in a crowded field of assisted living options as a place where cleanliness, care, and a genuine sense of family come together to create a welcoming home for loved ones. Across numerous firsthand accounts, families describe a facility that is consistently spotless, thoughtfully organized, and designed to feel less clinical and more like a warm, lived-in home. The large, open kitchen and the ongoing sense that meals are made in-house contribute to an atmosphere where residents and visitors sense attention to detail from the moment they walk in.

A recurring thread through the stories is the pivotal role of the owner and director, Ana, whose hands-on approach seems to permeate every level of operation. Multiple reviewers emphasize how Ana meets residents with kindness and treats them as if they were family. In one poignant recollection, a daughter who was arranging hospice care for her mother recalls Ana arriving at the hospital and advocating for her patient with the same care she would give a family member. This personal touch - daily meals planned around residents' favorites, snacks between meals, and a readiness to adjust to individual preferences - helps create a home-like atmosphere where residents feel seen and cherished rather than simply cared for.

The staff at Pretty Pond Manor are consistently described as attentive, patient, and deeply caring. Families recount that residents are not only well looked after but also deeply respected, with staff who communicate openly and keep families informed - even when they live far away. One reviewer notes receiving text messages and videos from Ana, allowing families to participate in their loved one's daily life from across the state. Another observer highlights that the staff maintain an upbeat, hopeful mood, offering consistent care that doesn't "feel like a factory" but rather like a tailored, personal experience.

Food and nutrition receive frequent praise as a standout feature. The meals are described as home-cooked, prepared with consideration for individual tastes, and served in a setting that feels more intimate than a typical assisted living dining room. One reviewer specifically mentions Ana asking each patient about their favorite foods to incorporate them into the meal planning, ensuring snacks are readily available, and avoiding the "chemical smell" often associated with larger facilities. The result is not only nourishment but also comfort, as residents look forward to meals as a daily highlight.

Several stories underscore the facility's small-scale, intimate environment. The emphasis on a "home" atmosphere - where residents are not shuffled through impersonal routines - helps the staff form genuine relationships with those they serve. Reviews repeatedly describe Pretty Pond Manor as a place where residents are not left behind or forgotten, a contrast to larger facilities where some families worry about disappearing in the crowd. Activities like bingo and exercise classes add gentle structure to the day, while the overall pace and setting invite conversation, companionship, and meaningful engagement.

Coordinated, proactive care stands out in testimonials about serious health events. Families recount that jobs were done not just with routine competence but with proactive empathy - staff who observe changes, engage with physicians, and ensure loved ones receive the level of attention they deserve. One account tells of a father who had been neglected elsewhere, only to thrive under Ana's care for about a year at Pretty Pond Manor. The caregiver notes improvements in eating, social interaction, and overall mood, delivered with timely communication through calls and videos that keep distant family members connected to daily life.

Beyond Ana, other reviews acknowledge the leadership of Gloria, described as the owner who provides oversight and personal attention that resonates throughout the facility. In one family's words, the care they received under Gloria's supervision felt unmatched, reinforcing the sense that the owners are not distant administrators but actively involved stewards who invest in every resident's well-being. The synergy between attentive staff, strong leadership, and a resident-centered philosophy emerges as a defining feature of Pretty Pond Manor.

Taken together, these testimonials present Pretty Pond Manor as a place where compassion, cleanliness, and personal attention coalesce into a reliable, loving home for aging loved ones. Families repeatedly express relief, gratitude, and confidence in the care their relatives receive - from daily meals and snacks to meaningful activities, open communication, and a truly home-like environment. Time and again, reviewers describe not just meeting basic needs but delivering a level of care and kindness that leaves them believing they have found a rare and dependable home for their family members.

Restaurants

• Five Guys Burgers & Fries (1 miles)
• Chick-Fil-A (1.2 miles)
• Arby's (1.2 miles)
• Chili's Grill & Bar (1.2 miles)
• China Taste Tong (1.5 miles)
• Golden Corral (1.6 miles)
• Culver's (1.9 miles)

Pharmacies

• Walmart Pharmacy (1.2 miles)
• Winn-Dixie (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4.1 miles)
• Winn-Dixie (4.1 miles)
• Rx Discount Pharmacy (4.8 miles)

Physicians

• Pius Jacob (1.2 miles)
• Prakashkumar Patel (1.3 miles)
• Premier Heart and Vascular Center (1.3 miles)
• Community Care Family Practice (1.3 miles)
• South Florida Medical Group (1.3 miles)
• Zephyrhills Eye Institute (1.3 miles)
• Aung Tun (1.3 miles)

Hospitals

• Simpson Breast Health Solutions (1.3 miles)
• Florida Hospital Zephyrhills Outpatient Services (1.3 miles)
• Pioneer Medical Services (1.3 miles)
• Adventist Health Systems Sunbelt (1.4 miles)
• Florida Hospital Zephyrhills Sleep Center (1.5 miles)
• AdventHealth Zephyrhills (3.6 miles)
• Bayfront Health Dade City (5.5 miles)

Cafes

• Starbucks (1.4 miles)
• Little Ninja Thai Japanese Food & Cafe (2.5 miles)
• Saigon Cafe (2.9 miles)
• Hard Dock Cafe (3.9 miles)
• Starbucks (10.7 miles)

Parks

• Zephyrhills Park Playground & Waterpark (2.6 miles)

Transportation

• Zephyrhills Municipal Airport (ZPH) (3 miles)
• Enterprise Rent-A-Car (11.3 miles)

Places of Worship

• New Walk Church (5.5 miles)
• Gospel Assembly Church (6.4 miles)
• Lighthouse Ministries (11.1 miles)

Theaters

• Cobb Grove 16 Cinemas (11 miles)