Maxim Healthcare

Pros

• The agency is praised for providing good staffing for both day and night shifts.
• Alyssa is described as amazing to work with, and the office staff are very professional and helpful.
• Rene and Amber are described as the best office staff, consistently knowing what to do, who to call, and what to get when needed.
• The company is described as great to work with.
• The people are amazing, down to earth, and genuinely care about employees, families, and the children served.
• Maxim's ABA program is very effective, and its customer service is great.
• Heather is described as a terrific scheduler and communicator.
• The care company is absolutely amazing, with on-point, reliable, and kind staff who are knowledgeable.
• They are noted for great customer service.
• Gemma and Jen are wonderful and helpful to new employees.
• Kalisha is very professional, courteous, and efficient.
• A lovely company with a fantastic team of people who care.

Cons

• They don't care about their patients or families.
• The complaint hotline is a joke and they aren't helpful.
• The level of irresponsibility and incompetence goes beyond all.
• Their management is very unprofessional.
• They always claim they don't have enough staff.
• They don't communicate and they don't plan ahead.
• They don't pay on time.
• They don't consider employees and lack empathy for nurses.
• They discriminate against Puerto Rican nurses and favor English-only in the office.
• They are disorganized and dishonest.
• They care only about money, not patient safety or wellbeing.
• They can never fill a weekly schedule and leave clients without coverage.
• They change hours without warning, leaving unqualified replacements.

Review

Experiences with Maxim and its home healthcare services reveal a striking spectrum of opinions. Across the board, families and staff describe moments of exceptional care and dedication, paired with persistent frustrations about staffing, communication, and administrative reliability. On the positive side, many users highlight compassionate, professional people and effective care, while others express alarm at seemingly chronic gaps that affect patients and families during critical times. The result is a complex portrait of a company that can feel indispensable to some and deeply challenging to others.

Several reviewers sing the praises of individual team members who made a meaningful difference. Nurses and clients alike describe Alyssa as an extraordinary partner to work with, and they speak highly of Rene and Amber, whom they call the best office staff ever. Heather, specifically named as a scheduler, is credited with clear, timely communication, quick replies, and reliable status updates that give families a sense of control over their caregiving plan. Kalisha is repeatedly described as professional, courteous, and efficient, and Gemma and Jen are commended for contributing positively to job opportunities and internal support. Taken together, these accounts show that a core group of staff can deliver excellent, attentive care and strong administrative service.

Yet, the praise coexists with repeated, serious concerns about staffing and the ability to deliver consistent coverage. A recurring complaint is that there is never enough staff, which leads to delays and gaps for patients who depend on around-the-clock nursing care - such as a 3-month-old grandchild with a tracheostomy and G-tube who requires 24/7 nursing support. Reviewers describe having to reach out to schedulers repeatedly with little to no availability, and they report ongoing difficulties with last-minute cancellations, insufficient replacements, and a general sense that planning ahead and reliable coverage are not prioritized. The frustration is especially acute when families feel they have to navigate a revolving door of shifts and unfilled slots, sometimes for weeks at a time.

Problems extend beyond scheduling into concerns about the quality and reliability of care. In a number of accounts, families experienced long-standing communication failures: emails or phone calls not returned, messages delivered inaccurately, or absent notes that never reach the school or care team. Instances of actual safety concerns are reported, including a case where an unqualified nurse nearly drowned a medically fragile child and another where changes in staffing left a family anxious about ongoing monitoring. Some families recount the abrupt termination of services with accusations that they felt were untrue, and they describe difficulties in communicating with leadership when attempting to resolve such issues. The perceived lack of accountability from management only compounds these worries for families who are trying to do right by vulnerable children.

Discrimination and cultural sensitivity are also raised in several reviews. One account alleges discriminatory behavior related to language and staffing preferences, with a claim that Spanish-speaking nurses were preferred in some contexts while English was demanded in the office. This kind of inconsistency raises questions about equity and respect within the organization, especially in environments serving diverse families and multilingual communities. In the ABA program segment, concerns about the conduct and reliability of clinicians - specifically a BCBA who arrived late and appeared disengaged, and an RBT who faced delays or gaps in service - contribute to a broader sense that internal processes around hiring, monitoring, and continuity of care require substantial improvement.

Financial and employment-related grievances further color the overall experience. Several reviewers report delayed or missing pay, with specific notes about being unpaid for weeks or having to wait for compensation that never seemed to arrive on time. This issue compounds the stress families already feel when navigating fragile health circumstances at home and can undermine trust in the organization's ability to sustain essential services. When combined with reports of miscommunication and perceived indifference from some managers - names like Lauren, Alexis, and Greg appear in warnings about unresponsiveness - the narrative becomes one of a system that works well in moments but falters in sustaining consistent, reliable services and support for workers and families alike.

Amidst the criticisms, there are clear, heartfelt expressions of gratitude and admiration for the people who do shine under pressure. Several reviewers emphasize how much they value the company's more effective teams and how much of a difference skilled, compassionate staff can make in their daily lives. The recurring compliments toward Heather for her communication, and toward other named staff whose competence and kindness stand out, suggest that Maxim has the resources and talent to deliver exceptional care. The challenge lies in translating those individual strengths into a consistently reliable, well-coordinated system that can meet the needs of all families, across shifts and across programs.

In sum, the experience with Maxim appears to be a study in contrasts: moments of outstanding, patient-centered care and office support juxtaposed with persistent operational flaws that disrupt service delivery. The recurring themes point to a healthcare provider that can be a lifeline for families and an employer who can be an excellent place to work when the right people and processes align, but who struggles with staffing sufficiency, timely communication, and consistent accountability at scale. The voices converge on a common demand: reliable staffing, clearer and more proactive communication, fair and timely compensation, and a culture that consistently protects patient safety, respects language and cultural differences, and supports both the families and the dedicated professionals who serve them.

This part of Winter Park, Florida offers a convenient and accessible location for senior living, with numerous pharmacies, restaurants, cafes, theaters, physicians, hospitals, parks, and places of worship in close proximity. CVS Pharmacy and Walgreens are within a short distance for any medication needs. There is a variety of dining options including Hillstone Restaurant, The Cheesecake Factory, and McDonald's. The area also provides several healthcare facilities such as Central Florida Endocrine and Florida Hospital Medical Plaza. Additionally, there are several parks nearby for outdoor recreation and relaxation. Transportation options are readily available with Lynx Central Station and Altamonte Springs SunRail Station in the vicinity. Overall, this neighborhood offers a well-rounded environment with easy access to essential amenities for seniors looking to settle down in Winter Park.

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (3.5 miles)
• Walgreens (3.8 miles)

Restaurants

• Hillstone Restaurant (1.3 miles)
• The Cheesecake Factory (1.4 miles)
• Sixty Vines (1.4 miles)
• McDonald's (1.4 miles)
• An Tobar (1.8 miles)
• Briarpatch Restaurant (2.1 miles)
• Prato (2.1 miles)

Cafes

• The Glass Knife (1.4 miles)
• Lineage Coffee Roasting (3.8 miles)
• Starbucks (4 miles)
• Starbucks (5.5 miles)
• Starbucks (5.9 miles)

Theaters

• Regal Winter Park Village & RPX (1.4 miles)
• AMC Altamonte Mall 18 (4.2 miles)

Physicians

• Central Florida Endocrine (2.2 miles)
• RDV Sportsplex Pediatrics (2.2 miles)
• Florida Hospital Medical Plaza (2.3 miles)
• Orlando Immunology Center (3 miles)
• Florida Cancer Specialists & Research Institute - Winter Park (3.6 miles)
• Central Florida Breast Center, PA (3.8 miles)
• Altamonte Family Practice (3.9 miles)

Hospitals

• FH Engineering Services (2.3 miles)
• Florida Hospital (2.3 miles)
• Florida Hospital- South Campus (2.3 miles)
• Florida Hospital Womens Center (2.3 miles)
• Florida Hospital Ginsburg Tower (2.4 miles)
• Adventist Health System (3 miles)
• Winter Park Memorial Hospital (3.6 miles)

Parks

• Blue Jacket Park (3.5 miles)
• Cranes Roost Park (4.2 miles)
• Lake Eola Park (4.3 miles)

Transportation

• Lynx Central Station (4 miles)
• Altamonte Springs SunRail Station (4.3 miles)

Places of Worship

• Orlando Filipino Seventh-Day Adventist Church (5 miles)
• ISCF Masjid Al Rahman (7 miles)