Maxim Healthcare in Winter Park, FL

Pros

• They have been pretty good with staffing day and night shifts.
• Alyssa's work as a nurse has been amazing, and the office staff are very professional and helpful.
• Rene and Amber are the best office staff; they consistently know what to do, who to call, and what to get when needed.
• The company is great to work with.
• The people at Maxim are amazing, down to earth, and genuinely care about employees, families, and the children served.
• Maxim is very effective with its ABA program, and its customer service is great to work with.
• Kalisha is very professional, courteous, and efficient.
• Heather, the scheduler, is a terrific communicator who answers promptly and keeps everyone updated.
• The care company provides absolutely amazing service with reliable, kind staff who are knowledgeable.
• Nurses save lives.

Cons

• They don’t pay on time.
• They don’t care about their patients or families.
• They employ rude, careless, inexperienced staff and poor plans of care.
• They are unprofessional and incompetent, with poor communication and chronic staffing shortages.
• They waste their clients’ time and fail to respond or follow through.
• They discriminated against a nurse from Puerto Rico and prefer Spanish-speaking nurses, while requiring English in the office.
• They cannot fill a weekly schedule or provide consistent coverage, leaving clients without care.
• They change hours without warning, send unqualified nurses, and seem driven by money rather than patient well-being.

Review

Maxim Healthcare in Winter Park is best suited for families who need in-home pediatric nursing and therapy support and can work with a care team that includes dependable on-the-ground nurses paired with responsive office staff. The strongest case for this community rests on dedicated individuals who deliver high-quality direct care when aligned with the right coordinators. Several nurses and office team members stand out for professionalism and competence, and the ABA program is repeatedly described as effective. For families who want 24/7 in-home coverage and can actively engage with a named care team, Maxim can meet those needs when the scheduling and supervisory threads are kept tight.

That said, there is a pronounced thread of caution running through many reviews. A pattern of understaffing and inconsistent scheduling surfaces repeatedly, with families reporting gaps in coverage, last-minute changes, and difficulty securing replacements. Communication gaps at the local and corporate levels appear as persistent friction points, leaving families feeling unheard when issues arise. The complaint channels often receive criticism for being slow or unhelpful, and several accounts allege unprofessional management that does not anticipate or plan ahead, especially in high-demand situations. In the most serious notes, some families describe a dangerous lapse in staffing or care oversight that has raised concerns about safety and reliability.

The most compelling counterweight to these concerns comes from those who praise the personal touch of specific staff and the reliability of certain coordinators. Heather, the scheduler, is repeatedly recognized for timely updates and clear communication, while Rene, Amber, Kalisha, and others in the office and clinical teams are lauded for their competence and responsiveness when properly engaged. On the clinical side, many families report their child receiving thoughtful, capable care from the nurses assigned to them, and several reviews describe Maxim as an effective partner in delivering in-home ABA services. When the right people are in place and consistent, the care experience can be markedly positive, with parents feeling supported and informed about their child’s needs.

Yet the negative experiences are not easily dismissed. Reports of late or unpaid pay to nurses, concerns about whether staff are adequately qualified, and claims of discriminatory practices in hiring or scheduling cannot be ignored in weighing a decision. Several families describe abrupt hour changes without warning, difficulty filling an entire week of coverage, and a sense that the organization discounts the practical realities of managing complex pediatric caseloads. These patterns create real risk for families who depend on dependable, predictable coverage, and they raise legitimate questions about long-term reliability and equitable treatment of staff and clients alike.

From a decision-making standpoint, maximizing strength while mitigating risk requires concrete guardrails. Families should seek a formal, written care-plan agreement with explicit staffing guarantees, backup coverage clauses, and defined escalation pathways for missed shifts or communication failures. Insist on a stable team with named caregivers, and request a dedicated scheduler who provides consistent status updates. Require clear performance expectations around response times to messages and a commitment to timely payroll and benefits administration for staff. If multilingual or culturally competent support is essential, obtain an explicit commitment to language access and staffing that respects families’ preferences.

Overall, Maxim Healthcare Winter Park presents a mixed proposition. It can be a strong fit for families who can leverage highly capable frontline staff and dependable local coordinators into a reliable care routine, particularly for pediatric in-home nursing and ABA services. For families that cannot tolerate ongoing scheduling instability, uneven communication, or the risk of suboptimal management, exploring alternatives is prudent. The decision should rest on whether the local team can demonstrate sustained reliability, transparent communication, and a credible plan to prevent coverage gaps, with a clear mechanism to hold leadership accountable when concerns arise.

This part of Winter Park, Florida offers a convenient and accessible location for senior living, with numerous pharmacies, restaurants, cafes, theaters, physicians, hospitals, parks, and places of worship in close proximity. CVS Pharmacy and Walgreens are within a short distance for any medication needs. There is a variety of dining options including Hillstone Restaurant, The Cheesecake Factory, and McDonald's. The area also provides several healthcare facilities such as Central Florida Endocrine and Florida Hospital Medical Plaza. Additionally, there are several parks nearby for outdoor recreation and relaxation. Transportation options are readily available with Lynx Central Station and Altamonte Springs SunRail Station in the vicinity. Overall, this neighborhood offers a well-rounded environment with easy access to essential amenities for seniors looking to settle down in Winter Park.

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (3.5 miles)
• Walgreens (3.8 miles)

Restaurants

• Hillstone Restaurant (1.3 miles)
• The Cheesecake Factory (1.4 miles)
• Sixty Vines (1.4 miles)
• McDonald's (1.4 miles)
• An Tobar (1.8 miles)
• Briarpatch Restaurant (2.1 miles)
• Prato (2.1 miles)

Cafes

• The Glass Knife (1.4 miles)
• Lineage Coffee Roasting (3.8 miles)
• Starbucks (4 miles)
• Starbucks (5.5 miles)
• Starbucks (5.9 miles)

Theaters

• Regal Winter Park Village & RPX (1.4 miles)
• AMC Altamonte Mall 18 (4.2 miles)

Physicians

• Central Florida Endocrine (2.2 miles)
• RDV Sportsplex Pediatrics (2.2 miles)
• Florida Hospital Medical Plaza (2.3 miles)
• Orlando Immunology Center (3 miles)
• Florida Cancer Specialists & Research Institute - Winter Park (3.6 miles)
• Central Florida Breast Center, PA (3.8 miles)
• Altamonte Family Practice (3.9 miles)

Hospitals

• FH Engineering Services (2.3 miles)
• Florida Hospital (2.3 miles)
• Florida Hospital- South Campus (2.3 miles)
• Florida Hospital Womens Center (2.3 miles)
• Florida Hospital Ginsburg Tower (2.4 miles)
• Adventist Health System (3 miles)
• Winter Park Memorial Hospital (3.6 miles)

Parks

• Blue Jacket Park (3.5 miles)
• Cranes Roost Park (4.2 miles)
• Lake Eola Park (4.3 miles)

Transportation

• Lynx Central Station (4 miles)
• Altamonte Springs SunRail Station (4.3 miles)

Places of Worship

• Orlando Filipino Seventh-Day Adventist Church (5 miles)
• ISCF Masjid Al Rahman (7 miles)