Care America

Pros

• Winter Garden Senior Home Care is described as an excellent team that can really help families in times of need.
• The caregivers and staff are portrayed as loving, compassionate, professional, and dedicated.
• Pam is highlighted as amazing, kind, attentive, and a calming presence, with the bond described as "my friend Pam."
• Jessica and Rebecca are commended for their care and professionalism in assisting with their mother's needs.
• Shelly and Sara provided loving Saturday care that gave the family peace of mind and helped them maintain quality time.
• The agency is said to go above and beyond, making a meaningful difference in clients' lives.
• The staff are described as wonderful and trustworthy.
• Becca is thanked for her great work.
• The service enabled outings and personal time, with a willingness to use the service again and to recommend it.

Cons

• One reviewer described the agency as absolutely horrible and accused the owner, Rebecca, of being a car salesman, claiming promises were made but not delivered.
• Another reviewer stated that the agency failed to provide an aide during the first two hours of their 93-year-old mother's daily care, resulting in a fall, head staples, and a three-day hospital stay.

Review

Winter Garden Senior Home Care is repeatedly described by families as a lifeline during difficult times, showing up with compassion, professionalism, and a genuine dedication to making the lives of their clients and their loved ones better. One family reflects on six years of care for their Mimi, noting how the caregivers and staff lovingly supported her when she could no longer care for herself. They describe a thoughtful transition back to the family home and a year of care that was "incredible," helping Mimi's last months be beautiful and honoring. The impression left is one of steadiness and heartfelt devotion, a team that can be trusted to shoulder sensitive responsibilities with grace.

Among the team, Pam stands out as a beacon of warmth and steadiness. Multiple reviewers single her out for being kind, attentive, and a calming presence for their loved ones. The sentiment from one family is especially touching: their mom came to refer to Pam as "my friend Pam," a phrase that speaks volumes about the bond that can form when caregivers treat older adults with genuine respect and attentiveness. The gratitude expressed across reviews underscores the reassurance families feel when they know their loved ones are in capable and caring hands.

Another story highlights the impact of local connections and reliable, professional support. A family seeking care for their 97-year-old mother after a hip fracture found WGSHC through neighbor referrals, and they were consistently impressed from the first contact. Jessica and Rebecca were described as delivering care and professionalism that met the family's expectations and needs, reinforcing the agency's ability to mobilize compassionate, effective assistance when it is most needed.

There are also powerful notes about specific days and arrangements that made a meaningful difference. One family describes Saturdays spent with Shelly (M & W) and Sara, which gave them precious time to manage their own errands, social life, and appointments, even a date night. Although they only needed care for two and a half months before their mom was placed in an assisted living facility, those caregivers became part of the family, providing peace of mind and dependable support during a challenging transition.

Across the collection of reviews, there is a clear pattern of gratitude and praise for the staff's dedication. Several families explicitly thank the agency for going above and beyond, for the care they provided, and for the difference that made in their lives. They express a sense of blessing and assurance, describing the caregivers and the organization as a reliable source of comfort and help during trying times. The messages convey respect for the work the team does and appreciation for the personal touch that makes families feel heard and supported.

Not every review is wholly positive. One reviewer offered a harsh 1-star assessment, describing the owner, Rebecca, in very negative terms and cautioning others to seek a more reliable and honest home health care company. This stark contrast stands out amid the otherwise glowing testimonials and serves as a reminder that experiences with care can vary, underscoring the importance of trust, communication, and accountability in home care.

There are also brief expressions of gratitude directed specifically at individuals, such as "Thank you Becca for your great work!" that punctuate the overall narrative with personal acknowledgments. Such mentions reinforce the sense that the staff's individual contributions - whether recognized by name or felt through daily interactions - are deeply valued by families who rely on them.

Another review recounts a difficult incident from October 1, 2020, when the agency failed to provide an aide during the first two hours of daily care for a 93-year-old mother. That lapse resulted in a fall, hospital treatment, and staples in the head, underscoring how crucial consistent, timely assistance is in safeguarding vulnerable seniors. This account stands alongside many others as an important cautionary note about the consequences of gaps in care, even as the broader body of feedback emphasizes the care team's strengths and the lives they have positively touched.

Finally, there is a touching closing reflection from a family who had their 100-year-old mom cared for by WGSHC. They describe their first caregiver experience as highly positive, with care teams and staff who coordinated effectively to arrange support. They credit Winter Garden Senior Home Care with enabling their first carefree outing in a long time and express eagerness to use the service again. The sentiment captures the transformative, everyday impact of reliable in-home care: moments once difficult or unreachable become possible, and families regain a sense of normalcy and freedom thanks to the dedicated work of the caregivers.

This part of Winter Garden, Florida offers a variety of amenities and services that cater to senior living. The area is home to several restaurants, cafes, and pharmacies within close proximity, providing easy access to dining options and healthcare needs. Additionally, there are hospitals, physicians' offices, and places of worship nearby for convenient medical care and spiritual support. Nature enthusiasts will appreciate the proximity to parks such as Oakland Nature Preserve and Lake Apopka Wildlife Drive for leisurely outdoor activities. For entertainment, residents can enjoy a trip to Cinépolis Luxury Cinemas Hamlin. Overall, this part of Winter Garden provides a well-rounded community with essential resources for seniors looking to settle in a vibrant neighborhood.

Restaurants

• Urban on Plant Kitchen & Bar (0.3 miles)
• Country House Restaurant (1 miles)
• McDonald's (1.1 miles)
• Toll Road Brewing Company (2.2 miles)
• McDonald's (2.4 miles)
• Azteca D’oro (2.9 miles)
• Chick-Fil-A (3 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (4 miles)
• Walgreens (4 miles)
• Walgreens (4.2 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (3.1 miles)
• Starbucks (3.1 miles)
• Starbucks (6.7 miles)
• Starbucks (6.9 miles)
• Starbucks (7.9 miles)
• Panera Bread (8.1 miles)

Hospitals

• Health Central Hospital ER (3.4 miles)
• Orlando Health LabWorks - Horizon West (8.1 miles)
• AdventHealth Apopka (8.3 miles)
• Orlando Regional Healthcare (8.5 miles)
• Orlando Health South Lake Hospital Emergency Room (8.6 miles)

Physicians

• Orlando Health - Cancer Institute (3.5 miles)
• Pediatric Associates Of Orlando (3.5 miles)
• Marianna L. Sisk, DO (4.2 miles)
• Paramita Ghosh, MD (5.4 miles)
• Orlando Health Physician Associates (8 miles)
• Mid-Florida Cardiology Specialists (8.3 miles)
• Intercommunity Cancer Institute (8.4 miles)

Places of Worship

• Oak Level Baptist Church (3.5 miles)

Parks

• Oakland Nature Preserve (3.6 miles)
• Kirk Park (6.1 miles)
• Lake Apopka Wildlife Drive (7.3 miles)

Theaters

• Cinépolis Luxury Cinemas Hamlin (6.9 miles)