Complete Rehab Svc

Pros

• Susan is an excellent physical therapist, calm and informative, who motivates patients in a positive way.
• Payton is an amazing PT who explains everything, is patient, listens, respects comfort levels, and maintains a professional yet fun personality.
• Barbara is a caring therapist who supports patients emotionally and personally.
• Barbara's patience, compassion, and encouragement helped the patient through nine months of recovery.
• Barbara's dedication and thoughtful care enabled the patient to run without pain, anxiety, or fear.
• The patient wholeheartedly recommends Barbara for physical therapy.
• Barbara S. is amazing - she targets the needed areas and strengthens the rest of the body.
• Allie is conscientious, knowledgeable, and personable.
• Flo and the therapy staff are professional and dedicated to helping patients regain mobility.
• The staff at Select Physical Therapy are professional, knowledgeable, and courteous.

Cons

• The receptionist was extremely rude and disrespectful.
• The caller was hung up on when trying to speak to reschedule, which was unacceptable.
• The overall conduct felt like a lack of courtesy in a healthcare setting.
• A staff member discriminated against a patient for not speaking English and for being Hispanic.
• The reevaluation process was condescending and humiliating.
• The facility's lack of Spanish-speaking therapists makes it difficult to help Spanish-speaking patients.
• The receptionist had a bad attitude, talked over the patient, and was unprofessional.

Review

Across many patient stories, this physical therapy practice comes through as a place where clinical skill meets compassionate, patient-centered care. The testimonials repeatedly emphasize therapists who blend clear explanations with warmth, encouragement, and a steady focus on matching exercises to each person's comfort and ability. Names that recur with praise include Susan, Payton, Barbara (often called Barb), Allie, and Chris, as well as support staff like Flo at the front desk. Taken together, the notes paint a picture of a clinic that many patients trust and value for both their physical recovery and their emotional well-being.

Barbara stands out in several powerful, long-form personal narratives. One person describes a nine-month journey through physical therapy after four knee surgeries in four years, during which Barbara offered remarkable patience, compassion, and encouragement. Barbara consistently reinforced progress, reminded the patient that steady work builds strength, and provided emotional support during the toughest days. The result, they say, was a turning point: running again without pain, anxiety, or fear. The impact was not only physical but deeply personal - Barbara helped the patient feel seen and supported, never rushed, and always cared for as a whole person. Several others echo this sentiment, praising Barbara for being thorough, knowledgeable, and genuinely invested in recovery. The recurring line, "Barb is amazing," captures the trust she inspires and the profound difference she makes in people's lives.

Beyond Barbara, the practice earns high marks for other clinicians who bring similar qualities to their work. Susan is described as excellent - calm, informative, and capable of pushing patients forward in a positive, motivating way. Payton is highlighted for clear explanations, patience, listening, and a careful balance of challenging therapy within each patient's comfort zone, all while maintaining a friendly, professional demeanor. Allie is repeatedly praised as conscientious, knowledgeable, and personable, with one reviewer declaring her to be the most conscientious and knowledgeable physical therapist they've found in South Florida. The combination of Allie and Barbara, in particular, is cited as a strong force in helping patients regain function and confidence. Chris, noted as a therapist, is also recognized for his professional, helpful approach, with remarks that he answers questions about exercises clearly and thoroughly. The patient community consistently appreciates therapists who are not only skilled but also engaging and supportive, making the rehab process feel collaborative and hopeful.

The positive stories extend to specific recovery milestones that leave a lasting impression. One patient describes a turning point achieved largely through Barbara's dedication and thoughtful care, enabling a return to walking with strength and a sense of safety after a lengthy rehabilitation journey. Another notes how the therapists' explanations of how each exercise works, along with practical guidance on sustaining gains after discharge, helped them feel empowered and capable. The phrase "Thank you, sweet Barb Barb, for everything you did to help me get back on my feet - stronger and confident for the first time in four years!" captures the deep gratitude many feel. The overall message is that skilled physical therapy at this practice can be transformative, not only for physical mobility but for overall confidence and optimism about the future.

While the kudos to clinicians dominates the narratives, several reviews also offer a candid look at the front-end experience. Some patients describe the reception area as welcoming and efficient when visits run smoothly, with staff greeting patients by name and helping them feel cared for from the moment they arrive. The importance of this first impression is underscored by accounts praising the front desk staff for professionalism and courtesy, and by examples where the team's coordinated care helped patients stay on track with their treatment plans. Yet, not all experiences were without friction. A few reviews recount challenging interactions with a receptionist who appeared rude or dismissive, particularly toward patients who did not speak English fluently. One reviewer described a situation where the receptionist was "extremely rude and disrespectful," and another patient reported being hung up on when trying to reschedule or explain a communication barrier. These comments emphasize a real concern: compassionate, patient-centered care must extend to every touchpoint, including front-desk interactions, especially in healthcare settings.

There are also stories touching on sensitivity to language and cultural differences. One account highlights a moment when a staff member publicly tested the boundaries of inclusive care by noting the lack of a Spanish-speaking therapist, which underscored the ongoing challenge of meeting diverse patient needs. Another review references a different professional misstep - a perceived condescending approach during a reevaluation for Medicare benefits - that left a patient feeling humiliated rather than respected. A particularly troubling incident describes discrimination against someone who did not speak English, involving claimed wrongdoing by a staff member during a required physical exam for school district employment. These pieces of feedback point to areas where the clinic's mission to provide compassionate, comprehensive care must be coupled with strong anti-discrimination practices, ongoing staff training, and clear, respectful communication policies.

Overall, the landscape at Select Physical Therapy, as reflected in these stories, is one of strong clinical leadership and a supportive, person-centered culture. Patients consistently affirm the depth of expertise and motivational support from therapists like Barbara, Susan, Payton, Allie, and Chris, whose care helps people recover mobility, rebuild confidence, and reclaim their daily lives. At the same time, they highlight opportunities for improvement in administrative interactions and in ensuring equitable, respectful treatment for every patient, including those facing language or cultural barriers. The message is clear: when the front desk experience aligns with the clinical excellence of the therapists, the clinic becomes a powerful ally in recovery and well-being. It also serves as a reminder that continual attention to communication, inclusivity, and patient dignity remains essential to meeting the high standards these patients expect and deserve.

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Winn-Dixie (1.2 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)

Restaurants

• Palm Springs Pizza (1 miles)
• Havana Restaurant (1.1 miles)
• Harry's Banana Farm (1.5 miles)
• Flanigan's Seafood Bar & Grill (1.9 miles)
• Chili's Too (2.4 miles)
• Enzo's Cafe And Bakery (2.5 miles)
• Tarbouch Hookah Cafe (2.5 miles)

Physicians

• Lighthouse For the Blind of the Palm Beaches (1.2 miles)
• Pbc Dermatology (1.3 miles)
• Midtown Imaging (2.5 miles)
• South Florida Gastroenterology (3.9 miles)
• JFK Medical Center (4 miles)
• Medical Specialists of the Palm Beaches (4.1 miles)
• Florida Allergy & Asthma Assoc (4.3 miles)

Places of Worship

• First Congregational Church of Lake Worth (1.9 miles)

Transportation

• Atlantic Aviation (2.1 miles)
• Delta Sky Club (2.4 miles)
• Concourse C (2.4 miles)
• Meeter / Greeter Waiting Area (2.5 miles)
• Baggage Claim (2.5 miles)
• Avis Rent A Car (2.5 miles)
• Palm Beach International Airport (PBI) (2.5 miles)

Cafes

• Common Grounds WPB (2.4 miles)
• Starbucks (2.7 miles)
• Starbucks (2.8 miles)
• Subculture Coffee (4.2 miles)
• Starbucks (4.7 miles)
• Starbucks (5.9 miles)

Parks

• Howard Park (3.3 miles)

Theaters

• AMC CityPlace 20 (3.9 miles)

Hospitals

• Jfk Transport (4 miles)
• Jfk Cath Lab (4 miles)
• Good Samaritan Medical Center (5.1 miles)