Broadway Home Care

Pros

• The staff is very friendly and willing to help, with Jessica and Na'Asia as go-to contacts who get people on the right track.
• Niasia cooperates in arranging help when needed, and Morgan is a highly helpful aide who adds to clients' care and well-being.
• Broadway Home Care has a warm, family-like atmosphere, and Niasia warmly welcomes and supports new staff.
• Jessica is consistently kind and friendly when contacted, and clients feel appreciated.
• Niasia Moore is regarded as the best coordinator, and Jessica is amazing, kind, and caring.
• The agency's teamwork and communication are outstanding, and clients and caregivers are kind and compassionate.
• Broadway has caring caregivers and a compassionate, attentive staff.
• The staff are professional and kind, and the agency is highly recommended for PCAs.

Cons

• They advise others not to consider this place, noting poor communication and that aides often don't show up.
• They state that nurses won't show up and no one answers the phone, leaving them waiting for hours for weeks.
• They describe the company as horrible.
• They report only 7 of 36 contracted service hours were delivered.
• They claim the staff talk a wonderful game but do not follow through with their actions.
• They note that on the first day back to work, no aid showed up.
• They accuse the company of prioritizing money over caregivers and clients.

Review

Broadway Home Care draws a picture of a team that many clients and caregivers warmly describe as friendly, helpful, and truly engaged in the wellbeing of those they serve. Across several accounts, people emphasize the personal touch: staff members who greet you with a smile, are quick to offer assistance, and are readily available to discuss needs. A common refrain is that Jessica and Na'Asia are the faces you can rely on when you need guidance, scheduling help, or a hand with finding an aide or employment. One reviewer even notes that a quick call to the office can set things on the right track, with the edge of a supportive tone accompanying every interaction. The contact information many mention for this kind of assistance is 984-206-2600, underscoring the agency's openness to new clients and caregivers alike.

Several clients highlight a practical, hands-on partnership with the team. Niasia (also written as Na'Asia in some recounts) is praised for her cooperation in arranging assistance for days when Morgan cannot be present, ensuring continuity of care. Morgan herself is described as an asset, providing helpful, reliable support as an aide. The sentiment is that Niasia and the Broadway team work together to keep care consistent and dependable, which speaks to a culture that places real value on the care experience for the person receiving services and for those who are providing it.

From the vantage point of someone who has worked with Broadway for years, the agency earns especially strong praise for its culture and leadership. One reviewer, who has been with Broadway Home Care for nearly five years, recalls a warm, family-like atmosphere that has endured since the moment they were hired. They credit Ms. Niasia M. with a welcoming, guiding presence and note that Jessica is consistently kind and friendly when they call the office. The sense of appreciation - both from staff toward the office and vice versa - is described as a constant feature of daily life at the agency, and the overall tone is one of wholehearted endorsement.

Another highly positive testimonial centers on Niasia Moore, described as the best coordinator the reviewer has ever worked with. The writer emphasizes love for the company, praise for Jessica's kindness, and a heartfelt sense of gratitude toward both women. There is even pride in the agency's history, with the reviewer recalling that Broadway used to be called Utopia in the early 2010s, and they express confidence that Niasia Moore would receive their vote any day. The gratitude conveyed here is personal and longstanding, suggesting a deep loyalty and belief in the leadership team that has guided Broadway through years of change.

A veteran caregiver's perspective adds another layer to the overall picture: almost two decades in the healthcare field, and Broadway is described as their favorite job so far. This reviewer highlights outstanding teamwork and communication within the agency, and extols the character of the clients and caregivers - described as kind, compassionate, and a joy to work with. The testimony extends beyond work culture to the impact on families and clients, noting that they have recommended friends, family, caregivers, and clients to Broadway and heard grateful feedback in return for the exceptional care and support provided. The closing sentiment is a thankful nod to Broadway for cultivating a positive and professional environment.

Other notes emphasize the compassion and attentiveness of Broadway's caregivers and staff. A concise but clear line says simply: Broadway has such caring caregivers and the staff is so compassionate and attentive. There is also a straightforward commendation to consider Broadway for Personal Care Assistants (PCA's), signaling trust in the agency's capability to provide essential, supportive services.

Not all reviews are uniformly glowing, however. One reviewer offers a stark caution, urging potential clients not to consider Broadway due to what they describe as poor communication and unreliability. They allege that the intake process is followed by little or no follow-through when aides fail to show up, resulting in missed shifts and hours contracted with CAP support. The reviewer claims to have waited weeks for care, faced unreturned calls, and ultimately had to leave their job because nurses did not show up as needed. They recount a specific disappointment of only 7 hours of service delivered out of 36 and express that this discrepancy forced them to seek service from another agency that could fulfill its promises. While this account is severe, another line from the same reviewer notes that the staff are professional and kind and ends with a recommendation to reach out to Broadway, illustrating a conflicting, mixed set of experiences that can exist within the same organization.

Taken as a whole, the collection of reviews paints a picture of Broadway Home Care as a company capable of delivering deeply positive, people-centered service and professional staff leadership, with many clients and caregivers praising the warmth of the team, the accessibility of office staff, and the reliability of individual coordinators and aides. The existence of at least one strongly negative experience highlights that, like many home-care providers, Broadway can face challenges around scheduling and communication that may vary by case. The ongoing threads - the friendly demeanor of Jessica and Na'Asia, the dependable coordination from Niasia Moore, the dedication of Morgan as an aide, and the enduring loyalty of long-time employees - together sketch a portrait of an organization that earns trust through personal connection, while also reminding prospective clients to consider their own needs and expectations and to discuss those clearly with the team.

This part of West Palm Beach, Florida, offers a convenient and diverse range of amenities for senior living. With multiple pharmacies within a few miles radius, accessing medication and healthcare services is easily manageable. The area also features a variety of dining options including Thai cuisine, Irish pub fare, and upscale Italian dining. Nearby hospitals such as St. Mary's Medical Center and Good Samaritan Medical Center provide accessible healthcare options. For leisure activities, residents can visit local parks like Peanut Island Park or enjoy a movie at the AMC CityPlace 20 theater. Transportation options are also readily available with car rental services nearby for easy travel. Additionally, there are places of worship in the area such as the First Presbyterian Church and Christ Fellowship for spiritual fulfillment. Overall, this part of West Palm Beach offers a well-rounded community with convenient amenities for seniors looking to settle in the area.

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2 miles)
• Green's Pharmacy of Palm Beach (2.1 miles)
• MedMen West Palm Beach (2.2 miles)
• Walgreens (2.6 miles)
• Walgreens (3.4 miles)

Restaurants

• Malakor Thai Cafe (0.6 miles)
• Rafiki Tiki (2 miles)
• Sant Ambroeus (2.1 miles)
• O'Shea's Irish Pub (2.2 miles)
• Elisabetta’s (2.2 miles)
• Sassafras (2.3 miles)
• McDonald's (2.3 miles)

Hospitals

• St Mary's Medical Center (0.9 miles)
• Good Samaritan Medical Center (1.4 miles)
• West Palm Beach Va Medical Center (4.4 miles)
• Palm Beach Gardens Medical Center (6.1 miles)
• Surgery Waiting Room Gardens Hospital (6.1 miles)

Physicians

• Florida Department of Health, Palm Beach County Health Department, West Palm Beach Health Center (0.9 miles)
• Waterside Ambulatory Surgical Center (1 miles)
• Palm Beach Oral & Maxillofacial Surgery Associates (1.3 miles)
• Tenet Physicians Services (1.4 miles)
• Palm Beach Shoulder Institute: Ryan Simovitch, MD (1.4 miles)
• Premiere Research Institute (2.1 miles)
• Endodontic Associates of the Palm Beaches PA (2.1 miles)

Parks

• Peanut Island Park (2.1 miles)
• Phil Foster Park (2.8 miles)
• Howard Park (3 miles)

Cafes

• Subculture Coffee (2.2 miles)
• Starbucks (2.5 miles)
• Starbucks (3.8 miles)
• Common Grounds WPB (4.1 miles)
• Starbucks (5 miles)

Theaters

• AMC CityPlace 20 (2.5 miles)

Transportation

• SIXT rent a car (Pick-up Only) (3.9 miles)
• Budget Rent A Car (4 miles)
• National Car Rental (4 miles)
• Hertz Rent A Car (4.2 miles)
• Avis Rent A Car (4.4 miles)
• Baggage Claim (4.4 miles)
• Meeter / Greeter Waiting Area (4.4 miles)

Places of Worship

• First Presbyterian Church (5.2 miles)
• Christ Fellowship (6 miles)