Senior Point Assisted Living Facility

Pros

• The facility offers all-inclusive services, including toiletries, which greatly helps families.
• The staff is described as extremely helpful and responsive, making the adjustment process easier for new residents.
• The environment of the facility is consistently clean and pleasant-smelling during visits.
• Residents appear to be well taken care of and happy in their living situation.
• The facility has a beautiful design and appealing interiors that enhance the residents' experience.
• Staff members are noted for their high level of customer service and professionalism, particularly Jeni, who assisted visitors with kindness in both English and Spanish.
• Families express gratitude for the excellent care provided to their loved ones at the facility.
• The tour guide received praise for their excellence during tours of the community.
• Many reviewers appreciate the welcoming atmosphere that makes them feel at home while visiting or considering the facility for loved ones.
• Positive experiences shared about the owner, Alex, highlight his gentlemanly demeanor and approachability.

Cons

• Unprofessional Front Desk: The front desk staff is described as unprofessional, often hanging up on callers instead of providing answers to their inquiries.
• Rude Customer Service: One review mentions experiencing rudeness from staff when trying to arrange a virtual tour, raising red flags during a stressful time for the family.
• Confusion About Services Offered: There was confusion surrounding the availability of virtual tours, with the owner stating they do not offer them, which added to the frustration of potential clients.
• Staff Communication Issues: It is noted that communication from staff can be difficult due to language barriers and unclear speech, making it hard for families to understand important information.
• Concerns Over Medication Management: There are serious concerns raised about medication management practices, including the risk of losing licenses due to shared passwords among staff during training.

Review

In recent reviews of Senior Point Assisted Living, a multifaceted picture emerges, revealing both commendable attributes and areas for improvement in this assisted living facility. Many families have expressed gratitude for the comprehensive inclusivity of services offered, particularly highlighting the provision of toiletries as a significant benefit that alleviates some financial strain on families. The overall experience reported by residents and their loved ones has been largely positive, with numerous mentions of cleanliness, appealing scents throughout the facility, and high-quality care provided by attentive staff members.

One recurring theme is the exceptional attentiveness of the staff. Families appreciate the support they receive in navigating the process of settling into assisted living. An overwhelming sense of satisfaction with how well residents are treated has been echoed in multiple testimonials; one family noted that their mother made an encouraging adjustment to her new home at Senior Point since its opening. The consistent cleanliness and pleasant atmosphere within the facility resonate positively with visitors who frequently note that it feels safe and welcoming.

However, not all experiences have been equally positive. Some reviewers raised concerns regarding communication issues within the facility's administrative team. For instance, a family attempting to establish a virtual tour encountered rudeness from a front desk employee when no one showed up for their scheduled appointment. Despite eventually receiving feedback from the owner explaining that virtual tours were not provided at all—thus yielding confusion about how such an appointment was arranged—the initial negative interaction resulted in red flags for this family during what was already a stressful time.

On a brighter note, many visitors express admiration for aspects like interior design and customer service received during tours or visits to Senior Point. One particular review stood out as it praised Jeni, an office staff member known for her high level of customer service and bilingual capabilities in English and Spanish. Such personalized interactions contribute to creating a warm atmosphere where potential residents can envision themselves feeling comfortable and cared for.

The physical environment also garnered praise: descriptions characterized Senior Point as "luxurious" while noting its well-maintained aspects such as outdoor patios suitable for relaxation—a vital amenity within assisted living settings. Visitors often pointed out how modern yet homely the facility appears, reinforcing perceptions that it prioritizes safety and quality aesthetics aimed at enhancing resident experiences.

Nevertheless, despite several enthusiastic endorsements about both resident happiness and professional treatment from specific staff members, there remains critical feedback about aspects needing improvement—particularly concerning front desk operations. Instances where calls went unanswered or were abruptly terminated reflect poorly on customer service availability during crucial times when families seek information or assistance related to care decisions for their loved ones.

In conclusion, Senior Point Assisted Living stands out as an attractive option for many looking into senior care services due to its beautiful setting and overall emphasis on quality care—with heartfelt commendations directed at individual employees who embody excellence in customer service. Yet tensions around operational professionalism suggest ongoing adjustments are necessary to maintain consistency across all departments within this burgeoning organization. It is essential for management to address those highlighted concerns proactively while continuing their efforts toward cultivating an encouraging environment where both residents feel welcomed home—and families find reassurance in their choices regarding care support systems available today.

This section of Tampa, Florida provides a convenient and diverse range of amenities for seniors looking to relocate to the area. With several reputable physicians, pharmacies, and hospitals within close proximity, residents can easily access medical care when needed. Additionally, there are various cafes and restaurants offering a variety of dining options for socializing and enjoying meals. The nearby parks provide opportunities for outdoor recreation and relaxation in natural settings. Transportation options such as the airport and screening areas are easily accessible for those who may need to travel frequently. Overall, this part of Tampa offers a well-rounded community with essential services and recreational opportunities for seniors to enjoy.

Physicians

• Tampa Bay Cardi Ovascular (0.2 miles)
• Medical Village Surgical Center (0.4 miles)
• Tower Radiology Centers - Habana (0.6 miles)
• Moffitt Cancer Center at International Plaza (2.4 miles)
• South Tampa Medical Center (3.9 miles)
• Shady Grove Fertility (3.9 miles)
• Tampa Bay Bone & Joint Center (4.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.8 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2 miles)

Cafes

• Panera Bread (1.2 miles)
• Starbucks (2.1 miles)
• King State (2.8 miles)
• Starbucks (3.4 miles)
• Caffeine Roasters (3.6 miles)
• Buddy Brew Coffee (3.6 miles)
• Starbucks (3.6 miles)

Hospitals

• Florida Hospital Carrollwood (1.5 miles)
• Tampa Community Hospital (5.2 miles)

Parks

• Rivercrest Park (1.6 miles)
• Curtis Hixon Waterfront Park (3.7 miles)
• Beach Park (4.6 miles)
• McKay Bay Nature Park (5.2 miles)

Restaurants

• Burger King (2.2 miles)
• El Coqui Bakery (2.6 miles)
• McDonald's (2.7 miles)
• The Cheesecake Factory (2.8 miles)
• Armature Works (2.9 miles)
• Ulele (3 miles)
• Shake Shack (3.1 miles)

Transportation

• Starbuck's Airside E (2.7 miles)
• TSA Screening (2.9 miles)
• Airside A (2.9 miles)
• Tampa International Airport (TPA) (2.9 miles)
• Main Terminal Tpa Tampa (2.9 miles)
• American Airlines Ticket Counter (3 miles)
• Airside F (3.2 miles)

Theaters

• AMC Veterans 24 (4.1 miles)

Places of Worship

• Vishnu Mandir (4.5 miles)
• St Paul Catholic Church (4.7 miles)