Lake Towers Retirement Ctr

Pros

• Hayley and her team went above and beyond to make sure everything was in order.
• The people at Sun Towers are incredible - compassionate hearts, soothing voices, and loving hands.
• The nurses, care providers, and PT are angels who go above and beyond for their residents.
• The housekeeping department is truly impressive and spotless.
• They take care of everything here for residents' health, their heart, and their soul.
• Independent, assisted living, and memory care residents all live there, with peaceful surroundings and lively entertainment.
• The staff are attentive, kind, and patient, and the residents are happy.
• The facility is super clean, and the staff are very friendly; residents are awesome and sweet.
• The staff here is amazing and helpful.
• After knee surgery, the therapy and nurses exceeded expectations.
• The facility is very clean and tidy; the food is high quality and delicious.
• The daily activities and enrichment programs are offered, and staff are mostly attentive to resident needs.

Cons

• One reviewer described Sun Towers as "Sun Terrors" and moved a relative out.
• Staff left a resident in a sling for too long, causing crying, soiling, and bruises.
• Residents found mold in their food and no replacements were provided.
• The lunch staff was rude to everyone.
• Residents had to wait up to one and a half hours for assistance.
• The cleaning staff hardly cleans anything and a separate company was needed to clean properly.
• A resident's Galaxy S10 and cash disappeared during a stay.
• There were occasional medication errors that could have serious consequences.
• A reviewer would not bring their family members there again.
• Moving there was described as worse than death.

Review

The collection of impressions surrounding Sun Towers in Florida paints a richly varied picture of a community that many residents and families have come to rely on for care, companionship, and a sense of belonging. Across multiple voices, the staffing emerges as the heartbeat of the place: a team led by Haley (spelled variously as Hayley or Haley in the notes) and supported by Ann, Krysta, Gia, Marina, Rebecca, Wanda, Olga, Cornelia, and many others who are repeatedly credited with going above and beyond. The care team is described as compassionate, patient, and a constantSource of soothing voices and loving hands for residents. A sense of awe is often linked to the presence of nurses, care providers, physical therapy staff, and housekeeping, with the housekeeping team specifically praised for keeping the community spotless.

What shines through consistently is a belief that Sun Towers offers more than just a place to live - it is a community that houses independent living, assisted living, and memory care, all under one roof. Reviewers speak of peaceful surroundings contrasted with lively entertainment, suggesting that residents can enjoy both tranquility and stimulation in equal measure. The facility is portrayed as a place where health, heart, and soul are tended to with equal care, and where families feel their loved ones are safe, engaged, and well-supported.

Several residents and families share deeply personal testimonials about happiness and gratitude. One account emphasizes how their father has thrived because the staff has been attentive, kind, and patient, contrasting this with horror stories from other places. Another reviewer notes the facility's overall cleanliness and the friendliness of both staff and residents. A family with grandparents who recently moved in highlights quick, compassionate responses to a slip-and-fall incident, with staff checking for injuries and taking care of the residents' needs - an example that reinforces the sense that immediate, human-centered care is a core strength of the community.

Yet the narrative is not one-note. It also contains cautionary and critical episodes that remind readers how complex senior care can be. A sobering visit describes a rehabilitation experience during which a patient was moved in a sling and left for an extended period, resulting in distress and bruising. The reviewer used strong language to compare that memory with the rest of Sun Towers' care - coining "Sun Terrors" as a stark contrast to what the family hoped for - and ultimately choosing to move their loved one elsewhere. This deeply negative incident underscores the importance of safe handling and vigilant oversight in rehab and nursing care, even within a facility that otherwise presents as high-quality.

Beyond individual incidents, there are also practical notes about the facility's breadth of offerings. Tours during which potential residents can meet staff, see the rooms, and discuss accommodations are described as thorough and hopeful. One reviewer highlights that a service dog is allowed, and mentions on-site features such as a pool (outdoor, with questions about heating) and outdoor spaces suitable for sitting and light gardening. The presence of a beauty shop, transportation to medical facilities, and proximity to doctors and a hospital are all cited as positives, along with the ability to access a range of care services in one place. There is also a sense that management is accessible - "8 hours a day" or more - an important factor for families navigating healthcare decisions.

The experiences are not uniformly glowing, and several entries bring a wary note about medication management and overall communication. A relative who has observed Sun Towers for an extended period points out that the facility is "very clean & tidy," with enrichment programs and generally attentive staff, but identifies the accurate dispensation of residents' daily medications as an area needing improvement. The sentiment is that staff are trying their best, and it is up to management to institute the procedural changes necessary to eliminate oversights. This thread of concern is balanced by other reviews that emphasize the ongoing efforts to keep residents safe and well-cared-for, illustrating the ongoing push-and-pull that characterizes many large senior living communities.

Financial and operational realities are also part of the conversation. One family recounts a painful experience involving substantial billing for rehab and an expensive apartment, including missed items and lost or mismanaged belongings, with frustration at delayed communications and inconsistent follow-through. The review notes a shift to a smaller, more affordable facility and describes the trade-offs involved in such a move. These financial and logistical challenges remind readers that even in a high-quality environment, the experience is deeply personal and can hinge on responsiveness, transparency, and careful coordination across departments.

Food and daily routines emerge as another area of divergence in the reviews. Some residents praise the food as high quality, delicious, and varied, with plentiful portions and a menu that changes weekly. Others report negatives - mole found on food, rude service from the lunch staff, and concerns about the timeliness of assistance with daily needs. These mixed flavors reflect the reality that dining experiences and front-line service can vary day to day and from shift to shift, even within the same facility.

Taken together, the impressions of Sun Towers present a facility that many families value deeply for its comprehensive care, dedicated staff, and respectful atmosphere. There is strong evidence of a community that can deliver compassionate, comprehensive support across independent living, assisted living, and memory care, with a housekeeping standard that shines and amenities that enhance daily life. At the same time, the narratives acknowledge real challenges - especially around medication accuracy, consistent emergency responsiveness, and some highly troubling experiences that have prompted families to seek alternatives. For anyone considering Sun Towers, the tapestry of experiences here would underscore the importance of meeting with leadership, inspecting care protocols closely, and visiting personally to determine whether the level of support and continuity aligns with a loved one's specific needs and expectations.

Sun City Center, Florida, offers a convenient and accessible location with various amenities within close proximity. There are several pharmacies nearby, making it easy to access essential medical supplies and services. Additionally, there are reputable physicians and medical clinics within a short distance for any healthcare needs. The area also boasts a variety of dining options, including popular chain restaurants like McDonald's and Chick-Fil-A. For leisure activities, there are parks and places of worship nearby, providing opportunities for relaxation and spiritual fulfillment. With hospitals within a reasonable distance, residents can have peace of mind knowing that quality healthcare services are readily available. Furthermore, cafes like Starbucks offer a cozy atmosphere for socializing or enjoying a cup of coffee. Overall, Sun City Center offers a well-rounded community with convenient amenities for senior living.

Pharmacies

• Winn-Dixie (0.1 miles)
• Sun Rx (0.2 miles)
• Sunrise Pharmacy (0.2 miles)
• CVS Pharmacy (0.3 miles)
• Walgreens (0.4 miles)
• Winn-Dixie (4.5 miles)
• CVS Pharmacy (4.6 miles)

Physicians

• Marquez Medical Clinic (0.2 miles)
• Troxler Thomas C DDS (0.2 miles)
• Sunhill Medical Center (0.5 miles)
• Bay Area Cardiology Associates PA (0.7 miles)
• Jsa Medical Group (0.9 miles)
• Tampa Bay Family Physicians (1.3 miles)
• Suncoast Community Health Centers (2.4 miles)

Restaurants

• McDonald's (2.3 miles)
• Beef 'o' Brady's (5.6 miles)
• McDonald's (6 miles)
• Chick-Fil-A (6.2 miles)
• Mandola's Italian Kitchen (6.4 miles)
• Zaxby's (9.5 miles)
• McDonald's (10.2 miles)

Parks

• Apollo Beach Skate Park (5.1 miles)
• Sterling Ranch Park (13.5 miles)
• Ballast Point Park (14.5 miles)

Hospitals

• St Joseph's Hospital-South (5.4 miles)
• Brandon Ambulatory Surgery Center (15.8 miles)

Places of Worship

• South Bay Church (5.5 miles)
• Fishhawk Fellowship Church (12.6 miles)

Cafes

• Starbucks (5.9 miles)
• Starbucks (12.8 miles)
• Starbucks (12.9 miles)
• Foxtail Coffee Bb Riverview (14 miles)
• Starbucks (14.1 miles)
• Starbucks (14.7 miles)
• Starbucks (15.2 miles)

Theaters

• Xscape Theatres Riverview 14 (12.7 miles)

Transportation

• Macdill Air Force Base (MCF) (13 miles)