Superior Care HHA

Pros

• The administrator, Ms. Eunice, is described as amazing, easy to talk to, always available, and supportive.
• The nurses caring for the grandchild are described as taking very good care of him.
• Sterling and Esther are described as beyond amazing primary nurses.
• Superior Care Home Health is said to have gone above and beyond to care for the patient and help the family through a difficult experience.
• The owner is described as extremely caring.
• The care makes the family feel cared for like a member of the family, not just someone doing a job.
• The agency is praised for detailed, professional, and timely care.
• There is always someone to answer calls, no matter the time of day.

Cons

• The staff were rude.
• The staff were not knowledgeable in care whatsoever and were very unprofessional.
• The supervisor was very rude and did not communicate.
• The reviewer would not recommend the agency to care for a roach.

Review

The collection of experiences with this agency reflects a wide range of outcomes, from deeply heartfelt appreciation to concerns about staff behavior and communication. On the most glowing end, families describe a level of care that feels personal and family-like, especially when navigating serious medical situations. In cases involving very fragile children, the agency's work has left a lasting impression as patient and family-centric, with attention to the emotional and logistical challenges that come with complex conditions.

A standout theme in the positive reviews is the role of the administrator, Ms. Eunice. Families say she is easy to talk to, consistently available, and supremely supportive, turning what could be stressful moments into manageable experiences through clear communication and reassurance. This administrator's accessibility appears to set a tone for the whole agency, helping families feel heard and kept in the loop during demanding times.

Equally lauded are the nurses, with specific praise for two who are described as the agency's "primary" caregivers for a young patient. Sterling and Esther are repeatedly called out as being beyond amazing, noted not only for their clinical competence but also for their kindness and warmth toward both the patient and the patient's family. The consistency and quality of care from these nurses are framed as a core strength of the agency, contributing to a sense that the family is cared for by people who treat the patient as if they were their own.

Other positive elements frequently highlighted include the detailed, thorough nature of the care, the availability of staff, and the sense that the agency truly helps families get through difficult circumstances. Reviewers describe the care as highly professional and timely, with the owner singled out for genuine care. There is a clear sense that when the baby required hospitalization, the provider's team did not hesitate to check in and stay engaged, underscoring a commitment that goes beyond routine visits.

On the flip side, not all experiences were favorable. Some families report that staff were not knowledgeable about care, were rude, and behaved in ways that felt unprofessional. These comments include strong statements about rudeness, lack of professionalism, and even suggestions that the care was not suitable for their needs. One reviewer explicitly stated that they would not recommend the agency for care, calling out poor behavior and a lack of respect.

There are also criticisms centered on supervision and communication. A review describes the supervisor as very rude and notes a lack of communication, leading to a decision not to recommend the agency in that instance. These concerns point to gaps in team coordination and customer service that, for some families, overshadow the clinical capabilities of the staff.

Amid these mixed experiences, other families recount highly positive, near-ideal scenarios. They especially emphasize caring for medically complex patients - such as a 15-year-old granddaughter - where the team's dedication, attention to detail, and compassionate approach helped the family navigate demanding medical and daily-life challenges. Some reviewers describe the overall experience as among the best they've encountered, with care that felt like it came from a family member rather than from a distant caregiver. They point to the sense that staff consistently go above and beyond, with the kind of attentiveness that makes families feel supported rather than burdened.

In sum, this agency elicits a spectrum of experiences that highlights both exceptional, compassionate care and areas in need of improvement. The positives focus on a caring leadership presence, dependable, empathetic nurses, and a thorough, responsive approach to complex pediatric cases. The negatives underscore concerns about knowledge gaps, rude or unprofessional behavior, and inconsistent communication. For families considering this agency, it may be helpful to meet the team, discuss expectations for nurse assignments (including who would be the primary caregivers), and clarify communication norms and response times to ensure alignment with their needs and hopes for care.

This part of Stuart, Florida offers a variety of amenities that cater to seniors looking for convenience and comfort. The proximity to restaurants such as IHOP, Berry Fresh Cafe, and Casa Tequila Stuart provides easy access to delicious dining options. Nearby physicians like Treasure Coast Health Services and Martin Cutler, MD ensure quality healthcare services are within reach. Places of worship like First United Methodist Church offer spiritual support, while transportation options like Enterprise Rent-A-Car make getting around town hassle-free. Pharmacies such as CVS Pharmacy and Walgreens are conveniently located for medication needs. Additionally, cafes like Starbucks and Gilbert's Coffee Bar provide enjoyable spaces for socializing and relaxation. Overall, this area in Stuart presents a convenient and welcoming environment for seniors considering senior living options.

Restaurants

• IHOP (0.1 miles)
• Berry Fresh Cafe (0.2 miles)
• Ocean Republic Brewing (0.3 miles)
• McDonald's (0.3 miles)
• Casa Tequila Stuart (0.3 miles)
• Flanigan's (0.4 miles)
• Fujiyama Japanese Steakhouse (0.7 miles)

Physicians

• Treasure Coast Health Services (0.5 miles)
• Diagnostic Imaging Services (0.5 miles)
• Martin Cutler, MD (0.6 miles)
• Gerald Stashak MD (0.7 miles)
• Daniel Brodtman DO (0.8 miles)
• Treasure Coast Dermatology (0.8 miles)
• Water's Edge Dermatology (0.8 miles)

Places of Worship

• First United Methodist Church (0.5 miles)
• Church of Jesus Christ of Latter Day Saints (2.1 miles)

Transportation

• Enterprise Rent-A-Car (0.8 miles)
• Witham Field (1.5 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.5 miles)
• Walgreens (1.8 miles)
• RX To You Pharmacy (1.8 miles)
• Wedgewood Commons (1.9 miles)
• Sewall's Point Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)

Cafes

• Starbucks (0.9 miles)
• Gilbert's Coffee Bar (1.2 miles)
• The Googan Coffee Shop (3.1 miles)
• Starbucks (3.2 miles)