Overall Review of Laurino Assisted Living Facility
common
26 reviews mention this
Caring staff show up
Staff members are described as caring, responsive, and hands-on in day-to-day needs.
Across reviews, families frequently describe staff as kind, warm, and attentive, often naming leadership and specific caregivers who help with concerns and daily routines. Several people also say staff respond when called and coordinate support like transportation to appointments and help with medical-related needs. Even among critical reviews, there are some specific mentions of individuals who were pleasant and supportive, even if other problems were raised.
common
6 reviews mention this
Dining is consistently praised
Food quality comes up often, and residents and visitors describe meals positively.
Multiple reviews mention the food in positive terms, including that it is good, looks good, or is better than other places. One review specifically highlights kitchen leadership and preparation despite food-price pressures, framing it as a successful effort to keep residents fed. Reviews that were otherwise negative also contrast the setting and operations with dissatisfaction, but do not consistently dispute the day-to-day meal experience in detail.
caveat
5 reviews mention this
Cleanliness and upkeep vary
Cleanliness is generally valued, but some residents and visitors report serious problems.
Several reviews say the facility is clean and well maintained, including comments about being clean when entering and being kept that way. Others say the facility is outdated or rundown and describe pest issues like roaches, alongside complaints about staff behavior. There are also reviews that criticize maintenance and basic upkeep needs, like doors and laundry being out of order, suggesting upkeep can be inconsistent.
caveat
7 reviews mention this
Memory care is a mixed experience
Memory care support is sometimes described as smooth, but other reviews raise serious safety concerns.
Some families describe a positive transition into the memory care unit and say their loved one adapted well, with caring staff and engagement in that setting. At the same time, multiple critical reviews mention memory care problems, including med-tech or aide misconduct, lack of attention to a resident who wandered, and feeling that the memory care side needed more attention. One review also describes care needs being adjusted and communication being timely, indicating the experience can differ depending on what residents require and how issues are handled.
common
5 reviews mention this
Activities help residents stay engaged
Residents are described as staying involved through scheduled activities and social routines.
Several reviews mention bingo, outings for dinners, and resident involvement through activities and engagement. A few comments also highlight that the community creates opportunities to keep life routines interesting, including music and scheduled daily activities. Even in reviews that focus on other concerns, the existence of resident council and participation opportunities is sometimes referenced positively.
common
3 reviews mention this
Nearby amenities make errands easier
The location is frequently praised for being convenient to stores and services nearby.
Reviews commonly describe the area around the community as convenient, with plenty of stores nearby for daily needs. The community’s proximity to everyday destinations like pharmacies and restaurants is reflected in the listed nearby places, supporting why residents and families mention ease of access. Some reviews focus more on the facility itself, but the “where to go” convenience comes through in multiple first-hand comments.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.