Cristal Palace Resort
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1881 Palm Bay Road, Palm Bay, FL 32905
For more information about senior living options: (844) 490-3973
The owner improved the facility, resulting in a great environment and staff. The new management team, including Jan and Noel, is excellent. Jan and Noel are exceeding expectations. Staff training has been implemented and resident needs are promptly addressed. Eva is versatile and Kathy is hardworking. The facility is well run.
The General Manager is horrible and does not care about residents, treating them like animals. The facility neglects residents, has black mold, and is filthy. It is like a horror movie and should be condemned. There is no one after hours to answer the phone. The management is horrible and not truthful, with poor staffing. When a call-back is requested for a loved one, the message is not relayed. Event refunds were slow and problematic, with checks returned for insufficient funds and the company not covering advertising or ticketing costs.The collection of experiences people have shared about this place is a rollercoaster of emotion and perception. One of the strongest voices paints a grim picture: neglect of residents, filthy conditions with black mold, and a General Manager who appears to care little about the people living there. To this author, the environment felt so distressing that it seemed out of a horror movie, and they would not even place a dog in such a facility. The overall sense conveyed is that the place was in dire need of condemnation at that time, with visitors left wishing for major overhauls to protect the residents' safety and dignity.
In contrast, another thread of feedback presents a transformed narrative. This reviewer notes that the owner has made meaningful improvements to the facility. They describe a much better environment and commend the staff's quality. The praise here centers on visible changes that impact daily life, suggesting that the facility has moved from a problematic past toward a more positive present.
Adding to the evolving story, a subsequent reviewer highlights the work of new management - specifically Jan and Noel, who took over about six months prior. They report a broad shift: new hires across the staff, ongoing education for employees, and a focus on promptly addressing resident needs. Individuals like Eva, described as a "jack of all trades," and Kathy, called a very hard worker, are singled out for their dedication. The reviewer consistently characterizes Jan and Noel as exceeding expectations and describes the operation as well run, signaling that leadership changes have continued to drive improvements.
Yet, the sentiment is not uniform in this space. A recurring question raised is whether there is anyone available after hours to answer the phone, a concern that hints at gaps in communication and accessibility. Another reviewer uses very strong language, calling the place terrible with inadequate staffing and horrible management that is not truthful. This perspective underscores ongoing worries about reliability and transparency in leadership and operations, illustrating that even as some improvements were acknowledged, not everyone felt the same sense of progress.
Communication appears to be another friction point for some families. There are complaints about missed messages and the failure to relay calls back to loved ones promptly. In the same vein of practical dissatisfaction, there is a specific incident described where a group event was booked, promotional materials produced, and, two weeks before the event, the owners decided not to proceed with events anymore. The subsequent refund experience - weeks to process, a returned check for insufficient funds, extra time to resolve the NSF fee, and no compensation for the advertising or ticketing costs - paints a picture of financial and operational hiccups that left the organizers out of pocket.
Amid these tensions, other voices share affirming scenes from visits. A family member - accompanied by an 8-year-old son - visits two residents and finds them to be happy and well cared for. They praise the residents as sweet and content, with staff and visiting nurses described as friendly, helpful, and knowledgeable. The facility is portrayed as clean and well-equipped to offer activities and access to medical professionals, acknowledging that many residents cannot easily leave the premises and thus benefit from a rich on-site environment. This perspective emphasizes warmth, safety, and a sense of community that supports the residents' comfort and well-being.
A final note comes from a different positive lens: praise for the staff's caring and personal attention. A family member shares that their Grandma felt comfortable almost immediately, was continually stimulated, and benefited from a strong sense of hospitality and focus on her well-being. The message closes with gratitude toward the owners and staff for making her stay enjoyable and rewarding, calling the facility wonderful. This closing voice reinforces the belief that, for some families, the environment is now a strong fit for their loved ones, offering genuine care, engagement, and a positive daily experience.
Taken together, these voices sketch a facility in flux. The earliest accounts describe severe neglect and safety concerns, while subsequent narratives acknowledge substantial improvements under new and evolving leadership. People continue to differ on the sufficiency and consistency of those changes, especially around after-hours communication and financial transparency. Yet amid the contrast, there are clear threads of appreciation for a cleaner environment, active engagement with residents, and a caring staff that many families value deeply. The overall picture is one of a site striving to reconcile a troubled past with a more hopeful present, where improvements are evident to many but not universally experienced or trusted by all who interact with it.
22 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Melbourne International (5 miles away)
Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cristal Palace Resort is a premier assisted living community located in Palm Bay, FL. Our community specializes in providing exceptional memory care services to seniors with cognitive impairments, ensuring they receive the support and assistance they need.
Residents at Cristal Palace Resort enjoy a wide range of amenities designed for their comfort and convenience. Each apartment is fully furnished, complete with cable or satellite TV and Wi-Fi/high-speed internet access. Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our talented chefs. For those who prefer to cook their own meals, each apartment also comes with a kitchenette.
Our community features beautiful outdoor spaces perfect for relaxation or socializing with other residents. We also have a small library where residents can spend time reading and engaging in intellectual pursuits.
At Cristal Palace Resort, we understand the importance of maintaining an active lifestyle. That's why we offer a variety of activities and programs that cater to our residents' interests and abilities. From resident-run activities to scheduled daily activities, there is always something exciting happening within our community.
We recognize the importance of easy access to essential services, which is why we are conveniently located near various amenities. There are several cafes, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals within close proximity to our community.
In addition to our exceptional amenities and convenient location, the care services provided at Cristal Palace Resort are second to none. Our dedicated staff members are available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and special dietary options to accommodate individual needs.
By choosing Cristal Palace Resort as your loved one's home away from home, you can have peace of mind knowing that they will receive personalized care in a warm and supportive environment. Contact us today to learn more about our assisted living community and schedule a tour!
Cristal Palace Resort is located at 1881 Palm Bay Road, Palm Bay, FL 32905 in Brevard County, Florida
The features offered at Cristal Palace Resort are integral to fostering a supportive environment for residents with dementia or Alzheimer's disease. Assistance with dressing and bathing not only promotes personal hygiene but also enhances dignity, while meal preparation and service ensure that nutritional needs are met, accommodating specific dietary restrictions and preferences. Medication management alleviates the burden of remembering to take medications, which is crucial in preventing complications. Activities of daily living assistance empowers residents to maintain as much independence as possible, contributing to their overall well-being. The provision of 24-hour supervision ensures safety and security, allowing family members peace of mind. Specialized memory care programming tailored to varying stages of cognitive impairment engages residents cognitively and socially, promoting mental wellness through stimulating activities designed for their unique needs. This comprehensive approach effectively addresses the multifaceted challenges associated with memory-related conditions, ultimately enhancing quality of life for residents.
Cristal Palace Resort on seniors.fyi includes 4 photos including images showing flag, interior, trees, natural light, workspace, home office, building, architecture, and more.
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