739 Bernice Court, Orlando, FL 32825
For more information about senior living options: (844) 490-3973
The DON is unreachable and provides a disconnected cell number. The home's main number often has a mailbox that is full, making contact impossible. Staff give conflicting information. The reviewer plans to move their father elsewhere as soon as possible. The company owes the family money and was negligent during the mother's death. They do not return calls or messages. The reviewer does not trust this company.A family member recently shared a highly negative account of their experience with Tuskawilla Nursing Home in Winter Springs. The central thread of the complaint is a persistent breakdown in communication and accessibility that left the reviewer feeling isolated from the care team and doubting the facility's reliability. At the heart of the problem, according to the reviewer, is the director of nursing (DON), whose claimed availability and responsiveness did not align with what the family experienced in practice.
The reviewer explains that the DON told them she could be reached 24/7 and even provided a business card with a cell phone number. However, the number on the card turned out to be disconnected, and the reviewer had to go through the home's main switchboard at 9:00 p.m. to obtain what should have been a working contact for urgent matters. When the reviewer eventually reached that line, they were met with a mailbox that was allegedly always full. This set off a pattern of frustration that the family found difficult to overcome, casting doubt on whether there was a reliable point of contact for urgent questions or concerns after hours.
Following this initial misstep, the reviewer states that when questioned about the situation the next day, the DON offered the reply, "It's always full," as though the voicemail issue was a normal, perpetual condition rather than a failure to manage communications. The reviewer notes additional inconsistency in the way information was conveyed across staff members, with conflicting messages about routine matters and care details. The sense conveyed is that there was no single, dependable source of truth within the facility, leaving the family scrambling to verify information and to understand what was really happening with their loved one.
Compounding these issues, the reviewer describes a lack of follow-through on voicemails left at the DON's extension. According to the account, voicemails were not returned, and excuses were offered instead about why this contact method did not work. This pattern contributed to a broader perception of neglect and incapacity to respond promptly to concerns about the patient's welfare, scheduling, or changes in care needs. The family reportedly faced a fractured communication experience, where important updates did not reach them in a timely or consistent manner.
The distress did not stop at communication problems. The reviewer reveals plans to move their father to another facility as soon as a suitable option becomes available. The stated motive is to secure better care and a more reliable line of communication, rather than merely to change scenery. The decision to relocate is framed as a direct consequence of the ongoing issues at the nursing home, indicating that the family did not feel confident that their father was receiving the care and attention he deserved.
Behind the immediate concerns about contact and responsiveness lies a financial grievance: the family contends that the company owes them money. This appears to be intertwined with their broader dissatisfaction, suggesting that financial disputes and perceived negligence are connected in their view. The reviewer also explicitly accuses the facility of negligence related to the mother's death, which amplifies the perceived severity of the facility's failures and heightens the urgency of accountability and transparent communication. The lack of return calls adds to the impression that requests for explanations or remediation were not being adequately addressed.
Taken together, the family's experience at Tuskawilla Nursing Home is portrayed as a case study in how poor communication can undermine trust and escalate concerns about the quality of care. The reviewer emphasizes a climate of conflicting information, unreachable leadership, and a lack of responsiveness that prevents families from feeling secure about their loved ones' safety and well-being. The overarching message is a warning to others: proceed with caution, verify all lines of contact, and seek transparency and accountability before making any decisions about care at this facility.
In closing, the reviewer urges others not to place trust in the company based on their experience. The combination of unreachable leadership, inconsistent information from staff, unreturned voicemails, and ongoing financial and care-related disputes creates a narrative of unreliability and potential neglect. For families evaluating long-term care options, the takeaway is clear: ensure there is a reliable, direct line of communication with administrators, a documented process for handling concerns after hours, and a clear path to accountability if problems arise.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Orlando International (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Southern Home Care Management in Orlando, FL offers an exceptional assisted living community with a wide range of amenities and care services to cater to the unique needs of our residents. Our fully furnished apartments provide a comfortable and homely environment where residents can relax and feel at ease.
Our dining room serves delicious meals that are tailored to accommodate special dietary restrictions, ensuring that our residents receive nutritious and satisfying meals. In addition, our staff provides meal preparation and service for those who require assistance.
We understand the importance of maintaining an active lifestyle, which is why we offer a variety of scheduled daily activities for our residents to enjoy. From group exercises to arts and crafts, there is always something fun and engaging happening at Southern Home Care Management.
The care needs of our residents are met with utmost attention and professionalism. Our trained staff assists with activities of daily living such as bathing, dressing, and transfers, ensuring that every individual receives the support they require. We also coordinate with health care providers to ensure seamless medical care for our residents.
At Southern Home Care Management, we take medication management seriously. Our staff ensures that medications are administered properly and on time, giving families peace of mind knowing their loved ones are well cared for.
Transportation can be arranged for medical appointments or other necessary outings. Whether it's transportation to doctors' appointments or trips to nearby cafes or restaurants, we ensure that our residents have access to the resources they need.
Residents can enjoy the beauty of nature in our outdoor spaces or stroll through nearby gardens. Housekeeping services are provided regularly to maintain cleanliness and comfort within each apartment.
With several cafes, pharmacies, physicians' offices, restaurants, places of worship nearby as well as theaters for entertainment options, our location provides convenient access to essential amenities within the community.
At Southern Home Care Management in Orlando, FL, we strive to create a warm and welcoming environment where your loved ones can age gracefully while receiving exceptional care and support.
This part of Orlando, Florida, offers a convenient and diverse range of amenities for senior living. With multiple physicians, pharmacies, places of worship, restaurants, cafes, theaters, hospitals, and parks within a short distance, residents have easy access to essential services and recreational activities. The proximity to healthcare facilities such as the Orlando VA Medical Center and Winter Park Memorial Hospital ensures quality medical care. Additionally, the presence of popular dining options like Chick-Fil-A and Olive Garden provides convenient dining choices. Nearby parks like Blue Jacket Park offer opportunities for outdoor recreation and relaxation. Overall, this area combines convenience with a variety of services to support an active and comfortable lifestyle for seniors.
Southern Home Care Mgmt is located at 739 Bernice Court, Orlando, FL 32825 in Orange County, Florida
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