739 Bernice Court, Orlando, FL 32825
For more information about senior living options: (866) 208-4318
Overall Review of Southern Home Care Mgmt
Cons
Tuskawilla Nursing Home is a joke.- The DON claims she can be reached 24/7 and provides a cell number that is disconnected.
- The mailbox is always full and voicemail does not work, according to staff.
- There is conflicting information from staff.
- They plan to move their dad somewhere else as soon as possible.
- The company owes money to the family.
- The company was negligent during the mother's death and will not return calls.
- The company is not trustworthy.
Review
Southern Home Care Mgmt in Orlando presents a profile best navigated by families who are prepared to take a highly proactive, hands-on role in oversight and communications. This community appears most compatible with households that can demand aggressive accountability from leadership, stay on top of every detail, and be ready to push for timely, direct answers. In practice, the model works for families who will not settle for ambiguous updates or fragmented information, and who are willing to pursue clarity through regular check-ins and documented follow-ups.
Likely alternatives should be considered by anyone who depends on an accessible, responsive administrator. The most compelling reason to look elsewhere is a need for reliable, single-point contact with decisive leadership. If a family requires steady, obtainable reassurance from a director of nursing or administrator, the current feedback suggests this may be a weak link here. Other families should weigh options where DON-level access is consistently returned, where communications channels are clearly defined, and where billing and services are handled with transparent oversight.
The reported pros and the lack of clear, credible strengths in these observations fail to offset the principal downsides. There is a conspicuous absence of documented, dependable channels for information flow, which erodes confidence in care coordination. When the leadership promises round-the-clock accessibility, that assurance collapses under the weight of disconnected numbers and full mailboxes, creating a friction that compromises family involvement and risk management. In short, promised accessibility does not translate into lived reliability, and that discrepancy sits at the core of the decision calculus.
The most striking red flags cluster around the administrative core. A DON’s direct line is described as a central promise, yet families repeatedly encounter a disconnected cell number and an unresponsive voicemail system. Reports of conflicting information from different staff members amplify the concern that care plans, schedules, and escalation protocols are not consistently communicated or documented. Even more troubling are allegations that financial matters related to a death were mishandled and that calls and concerns went unanswered. When the leadership and financial integrity are called into question, the stability of daily care routines and long-term planning deteriorate rapidly.
For families evaluating this option, the prudent move is to insist on concrete, checkable guarantees before any commitment. Before choosing, demand a direct, reliable contact with the administrator or DON, a written care plan with measurable benchmarks, and a transparent, reconciled billing process with documented follow-ups. Request a clearly defined communication plan that includes regular, scheduled updates, and require evidence of a responsive escalation protocol for urgent concerns. If these assurances cannot be provided, or if there are any signs of ongoing disorganization or unresolved financial disputes, alternatives with demonstrably steadier leadership and custodial oversight should be prioritized.
In the end, this community does not emerge as a strong recommendation for families seeking dependable, consistent oversight and straightforward communication. The central issues, the disconnect between promised accessibility and actual responsiveness, the inconsistency of information, and the seriousness of financial concerns, create a risk profile that outweighs any potential benefits. For governing peace of mind and reliable day-to-day care, other options in the Orlando area are likely to offer clearer accountability, steadier leadership, and a far more predictable experience for residents and their families.
6 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Orlando International (10 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Small, well-furnished board-and-care with 24/7 supervision, nutritious meals with dietary accommodations, and transportation for medical appointments.
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