Arcadia Health Svc

Pros

• The nurse Brooke was wonderful.
• The doctors and nurses were great.
• The staff demonstrated efficiency and professionalism.
• From pre-admission to recovery, the team showed professionalism and sincere kindness.
• The stay at HCA Florida was better than expected, with excellent care and attentive, kind nurses.
• Dr. Deenesh Sahajpal provided amazing care.
• The staff were friendly and efficient with appointments and follow-ups.
• It was one of the best hospital visits, with wonderful staff.
• After surgery, everyone was exceptional; the nurses, techs, and doctors were highly regarded.
• The staff cared for the patient as if they were a favorite family member.
• Everything about the care was professional and caring.
• The service was fast and efficient.

Cons

• The MRI was not performed until 2:30 PM the next day.
• By 2 PM there was no report of the shoulder CT scan.
• It seemed inappropriate to discharge before CT results were known.
• Discharge was approved without direct patient assessment by the nurse practitioner.
• They were never informed of the CT findings.
• The reviewer did not have a favorable impression of the hospital's care.
• The ICU trauma department was criticized for not seeing a patient for seven hours.
• The hospital was described as the dirtiest hospital they had been in.
• The nurses were described as rude.
• There was more than a two-hour wait for ibuprofen and the call button was silenced.
• The room was dirty, with pillows stained with feces and cuffs with blood left on a chair.
• The reviewer would not recommend the hospital to others.
• The doctors were criticized for poor bedside manner.
• No discharge instructions were provided and no results were explained.
• The care was described as neglectful and uncaring.

Review

The collection of experiences from this hospital region paints a picture of notable strengths paired with significant gaps in timing, communication, and consistency. Across the board, many patients sing the praises of individual clinicians - doctors and nurses who demonstrated compassion, skill, and a genuine investment in their well-being. From pre-admission through recovery, several reviewers described professionalism and kindness that left a lasting impression, and a number of specific staff members were highlighted for going the extra mile.

A steady current of praise runs through the testimonials about clinicians and the care teams. One reviewer singled out Dr. Deenesh Sahajpal as exceptionally professional, attentive, and clear from the very first visit, noting that his explanation of the condition and the treatment plan helped them feel confident in their recovery. In the ICU and post-operative settings, several patients expressed appreciation for the bedside manner and reliability of the staff: Tracey and Jessica on the cardio unit were repeatedly mentioned for their kindness, and Rafael, who replaced an IV port, was described as so skilled that the procedure was virtually painless. Across floors, other patients noted that the entire staff - nurses, technicians, and doctors - were friendly, efficient, and deeply involved in ensuring a smooth experience, with explicit gratitude directed toward individuals like Molly, Mikayla, Katylin, Ann, Jamie, Christina, Tasha, and Roz for their attentive care.

Yet the same narratives also underscore the fragility of a hospital experience when communication and logistics fall short. A patient recounted a frustrating sequence in which an admission involved a delayed MRI until the following day (2:30 pm), with a CT scan of the right shoulder performed at 8:30 am, and no report available by 2:00 pm. The frustration mounted when discharge appeared to be expedited: the discharge was approved after a nurse practitioner consulted without actually seeing the patient, and only after discharge paperwork was produced did the patient discover additional fractures via the patient portal - information that had never been communicated in person. This kind of misalignment between diagnostic testing, result reporting, and discharge planning highlights a rift between the potential quality of care and the practical execution of care plans.

The discharge process, in particular, drew sharp critique. Several reviews describe scenarios where discharge decisions felt premature or inadequately coordinated with the patient's actual medical status. In one case, the expectation - based on the timing of tests - was that discharge would occur only after results were known; instead, the patient was sent home with reports that did not reflect the full clinical picture. This, coupled with accounts of discharge instructions not being clearly communicated, underscores a need for more deliberate discharge planning and patient education to avoid gaps in understanding treatment and follow-up needs.

Broader complaints about care during acute events reveal a spectrum of experiences. One patient reported severe dissatisfaction with the ER physician communication: multiple tests were performed over several hours, but no results were adequately explained, and discharge instructions were lacking. A medication issue compounded the anxiety: a new prescription was discussed but not actually issued, forcing the patient to call back the next day. This kind of experience contrasts with the more consistently positive remarks about the nursing team and support staff, suggesting that while bedside care can be exemplary, the leadership and consultative components of emergency care require strengthening to reassure patients and ensure continuity of care.

There are also pointed reminders about the realities of hospital environments. Several stories celebrate the comfort and efficiency of the experience - friendly reception teams, clean waiting areas, streamlined procedures, and thoughtfully prepared meals that some described as surprisingly good by hospital standards. Valet service, easy pre-admission processes, and efficient check-in contributed to a departure feeling of fluency and ease for some patients. The cafeteria staff, the quality of food, and even the availability of snacks on the unit emerged as bright spots in an otherwise challenging hospitalization, illustrating that small comforts can significantly influence the patient experience.

However, not all environmental aspects were consistently favorable. A particularly troubling account described neglectful behavior in the ICU, where a patient's family found the room dirty, with a patient sitting in his own urine for an extended period and pillows soiled, highlighting serious concerns about cleanliness and basic bedside care in critical settings. This stark contrast to the many positive nurse and doctor testimonials underscores a critical need for uniformly high standards of hygiene, dignity, and oversight across all units, especially in high-acuity areas like the ICU.

Overall, the narratives reveal a hospital that can deliver outstanding clinical expertise and compassionate, patient-centered care when staff are aligned, communication is clear, and processes are well coordinated. At the same time, they expose vulnerabilities in diagnostic timing, result communication, discharge planning, and environmental consistency that can erode trust and elevate patient anxiety during vulnerable moments. The strongest voices in these accounts are grateful for exceptional individuals who made a real difference in their care, while also calling for systemic improvements to ensure that every patient experiences the same level of attentiveness, clarity, and safety - whether in the ER, on the ICU, or during recovery and discharge.

This part of Ocala, Florida, offers a convenient location with easy access to healthcare facilities such as Marion Heart Center PA and Ocala Oncology Center, as well as pharmacies like Rebalance Pharmacy & Wellness Center and Walgreens. There are also various restaurants nearby, including IHOP and Harry's Seafood Bar & Grille, providing ample dining options. In addition, there are cafes like Brick & Iron Cafe for relaxing outings. The area is also close to Lifeline Personal Emergency Response Service for added peace of mind. With theaters like Regal Hollywood & IMAX - Ocala within reach and places of worship like First Christian Church nearby, this neighborhood provides a well-rounded living environment for seniors seeking comfort and convenience.

Physicians

• Marion Heart Center PA (0.1 miles)
• Ocala Oncology Center (0.1 miles)
• Dr. William Gaya (0.1 miles)
• Advance Imaging Of Ocala (0.3 miles)
• Recharge Clinic (0.5 miles)
• Marion County Medical Society (0.6 miles)
• Nagda Medical (0.6 miles)

Restaurants

• IHOP (0.2 miles)
• Infinite Ale Works (0.3 miles)
• Ocala Downtown Market Restaurant (0.4 miles)
• Ivy on the Square (0.5 miles)
• Harry's Seafood Bar & Grille (0.5 miles)
• Miller's Ale House - Ocala (0.6 miles)
• Checkers (1.1 miles)

Hospitals

• Lifeline Personal Emergency Response Service (0.3 miles)

Cafes

• Brick & Iron Cafe (0.4 miles)
• Panera Bread (1.6 miles)
• The Gathering Cafe Ocala (2 miles)

Pharmacies

• Rebalance Pharmacy & Wellness Center (0.6 miles)
• Rebalance Pharmacy (0.6 miles)
• Walgreens (0.6 miles)
• Bitting's Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Eastern Pharmacy (1.3 miles)

Places of Worship

• First Christian Church (1.7 miles)
• Oakcrest Baptist Church (2.7 miles)

Theaters

• Regal Hollywood & IMAX - Ocala (2 miles)