Precious Family Home Care

Pros

• The aides are excellent.
• The company is very professional and understanding.
• The reviewer highly recommends the company.

Cons

• The owner is very difficult.
• Aides are not paid on time; payments are often 4?6 weeks late.
• The reviewer would not hire or work for this agency.
• The owner receives a negative five-star rating.
• Caregivers entered the home without wearing masks.
• Ashley advised sleeping with the patient to help her sleep.
• Ashley was on her phone and watching TV instead of supervising.
• The caregiver let the patient walk into the garage at night without supervision.
• Carmen visited without a mask.
• Ed dismissed concerns and indicated a replacement would be assigned.
• The reviewer found no value in the service.
• The service is not worth the $23 per hour rate.
• An $80 charge was billed for Carmen's rejected visit.
• The service failed to help with the patient's sleep.

Review

The collection of comments paints a picture of a home care service that can deploy excellent caregivers, but is hampered by difficult administration and concerning safety and billing practices. Several reviewers emphasize that the aides themselves are outstanding and provide high-quality care when they are present, which creates a strong positive impression about the staff in the field. The contrast between the skill of the caregivers and the troublesome behavior of the company's leadership and operations is a recurring theme, leaving potential clients torn about whether to engage with the agency.

On the negative side, there is a persistent grievance about financial reliability. One reviewer notes that aides are frequently not paid on schedule, even though the bill is paid weekly. The consequence of this is not merely inconvenience; it leads to real questions about whether the agency is financially capable of sustaining reliable care. The reviewer explicitly states that after experiencing these payment delays, they would not hire or work with this agency. There is a blunt distinction drawn between giving caregivers a five-star rating for their performance and assigning the same level of enthusiasm to the owner, who is described in strongly negative terms. The underlying message is clear: while the staff may be excellent, the business side of the operation creates a significant souring effect on the overall experience.

Another thread in the feedback emphasizes safety and professional standards in the home. One reviewer describes their mother as being seriously ill - fighting lung cancer and dementia, with chemotherapy during the Covid era - and expresses concern about caregivers entering the home without masks. The account casts doubt on whether proper infection control measures were being followed, which is especially troubling given the client's vulnerable condition. This same reviewer recounts troubling behavior from a caregiver named Ashley, who allegedly suggested that the reviewer sleep with their mother to help her sleep, while Ashley was more focused on her phone and television. The reviewer also claims the caregiver allowed the mother to roam into the garage at night without proper supervision, raising serious worries about safety and what the goal of the caregiver's presence actually was. The expectation that aides are there to provide supervision and rest support appears to be unmet, sparking disappointment and alarm about the service's alignment with patient safety.

In addition to concerns about masks and supervision, there is a specific critique of a third visit from a caregiver named Carmen, who is reported to have arrived without a mask as well. The reviewer contacted someone named Ed to address these concerns, and the response is depicted as unsatisfying: Ed suggested he would arrange someone else, and the reviewer felt they had no value from the service and decided to discontinue. The financial sting of the encounter is also highlighted, with a charge of $80 for Carmen's rejected visit, which the reviewer attached to their sense that the visit did not deliver value. Overall, this experience reinforces the sense that communication and accountability within the agency could be lacking, leading to a decision to withdraw from the service.

Despite these negative experiences, there is one positive note that adds balance to the narrative. A separate reviewer describes the company as great, highly professional, and understanding, with a strong recommendation. This perspective frames the agency as capable of delivering the level of care one would expect from a professional home care provider, suggesting that genuine quality exists within the caregiving team when the interactions with management and administrative processes go smoothly. The juxtaposition of praise for the staff and critique of the owner and administrative side highlights the complex dynamics at play within the organization.

Taken together, these reviews present a nuanced view of the agency. The caregivers themselves can be described as excellent, capable, and professional, delivering meaningful support to clients. Yet the experience is marred by administrative struggles, including inconsistent pay for aides, questions about billing practices, and communications that fail to reassure families about safety and accountability. The explicit concerns about mask usage and on-site supervision compound the impression that, for some clients, the quality of care hinges on the behavior and policies of the leadership rather than solely on the caregivers' abilities. For anyone considering this agency, the message is to weigh the strong, capable bedside care against the potential for administrative friction, ensure clear expectations are established about billing and caregiver supervision, and demand transparent policies about safety practices, especially for high-risk patients. The overall takeaway is that the caregiving staff can be excellent, but the ownership and operational management deserve careful scrutiny before committing to ongoing services.

This part of New Port Richey, Florida, offers a variety of amenities that cater to seniors looking for convenience and comfort. With a range of dining options including On The Rocks for a casual meal and Sioux City Steakhouse for a special occasion, residents have access to diverse culinary experiences. Nearby pharmacies such as CVS and Walgreens provide easy access to prescription medications and health supplies. For medical needs, there are several physician offices in the area including Dr Mark Mathews Eye Care and Walker Family Care. Seniors can also enjoy leisurely outings at Cunningham Park or Jay B Starkey Wilderness Park for outdoor activities. Overall, this neighborhood provides a mix of essential services and recreational opportunities for those considering senior living in the area.

Restaurants

• On The Rocks (0.9 miles)
• Wendy's (1.4 miles)
• Applebee's (1.6 miles)
• Sioux City Steakhouse (1.7 miles)
• McDonald's (1.8 miles)
• Hilltop Cafe (1.8 miles)
• Orchids Thai Restaurant (2.9 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• Winn-Dixie (1.8 miles)
• A To Z Pharmacy (1.9 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3 miles)

Physicians

• Dr Mark Mathews Eye Care (1.9 miles)
• Edwin Colon Medical (2.9 miles)
• Sequelcare Of Fl New P (3.6 miles)
• Walker Family Care (3.7 miles)
• Dr. John L Meyers & Associates (3.9 miles)
• Spine & Pain Medicine Center (3.9 miles)
• Schulz Eye Care (4.2 miles)

Cafes

• Starbucks (3.1 miles)
• Panera Bread (3.8 miles)
• Panera Bread (5.1 miles)

Transportation

• U-Haul Moving & Storage (3.6 miles)

Hospitals

• Medical Center Of Trinity (5.1 miles)

Parks

• Cunningham Park (5.4 miles)
• Jay B Starkey Wilderness Park (5.7 miles)