A Zure House ALF

Pros

• The staff are incredible and know every resident by name.
• Lynn, the director, is amazing, hands-on, and personally knows all residents.
• Lynn and Starr make the transition into memory care easy and caring.
• Colleen, Susan, and Angel in the memory care unit are exceptional.
• The smaller memory care unit feels like one big, loving family.
• The administration runs a tight ship with a caring, attentive staff.
• Chef Jayne keeps everyone well fed and shows ingenuity despite rising costs.
• The facility is consistently clean, and med techs provide close, attentive care.
• The resident council collaborates with management to keep residents happy.
• Staff go above and beyond to make residents feel at home.

Cons

• The facility is not shiny and new.
• The budget is not able to keep up with rising food prices.

Review

The Pavilion of New Port Richey feels almost like a close-knit community rather than a traditional care facility. Across the board, the staff are described as everywhere, attentive, and deeply familiar with the residents - knowing them by name, greeting them in the hallways, and taking everyday needs in stride. Several reviewers highlight how the place radiates warmth: residents speak of making friends, looking forward to bingo and dinners, and enjoying visits to the veranda where two special residents have grown especially close. It's clear that many people feel at home from day one, with comments about how the staff and leadership cultivate a welcoming, family-like atmosphere.

A particularly meaningful thread is the experience of moving loved ones into memory care, and how the team supports families through transitions. Lynn and Starr are repeatedly praised for making things easier during the move. The memory care unit is described as smaller and more intimate, which creates a "one big happy family" feeling rather than a clinical atmosphere. Colleen, Susan, and Angel are singled out as standout caregivers within the unit, alongside the broader team that keeps a careful eye on every resident. The overall sentiment is one of kindness, understanding, and reassurance during a challenging time.

Across many reviews, leadership and the daily operations are described as being strongly resident-focused. The phrase that recurs most often is that the staff "put residents first" and are consistently available to address needs. The administrator and director - referred to as Lynn or Lynne - are praised for hands-on involvement, problem-solving, and steady guidance. One reviewer even notes that the executive director's long tenure brings a wealth of experience that benefits families navigating medical, insurance, and governmental issues. The sense is that leadership models a culture of care, clarity, and accountability.

Specific staff members receive frequent shout-outs for going "above and beyond." Angel, Sue, Star, and Lynn are repeatedly listed in memory care, while Nina, Jane, Beth, and Miami stand out in other roles. A common thread is that these individuals not only perform their duties but also exude genuine warmth, patience, and readiness to help with whatever arises. There are stories of staff stepping in to coordinate room changes to accommodate family visits, arranging special feeds for birthdays, and consistently being available to answer questions and provide reassurance - often going the extra mile during difficult moments.

Residents and families alike speak of the community's sense of stability and reliability. One reviewer has lived in the facility for 18 months and notes that interactions with staff feel personal and caring. The resident council is mentioned as an active partner with management, ensuring that residents have a voice and that concerns are heard. The younger and older generations alike appreciate the neighborhood-like convenience - the surrounding stores and ease of getting out for errands or social activities - contributing to the feeling that this is a genuine home rather than just a place to reside.

Attention to quality of daily life, including food, cleanliness, and organized activities, is another recurring theme. Chef Jayne is praised for her ability to "do her magic" with meals even when budgets stretch to meet higher costs, ensuring that everyone is well fed. The kitchen, med techs, housekeeping, maintenance, and laundry staff are described as capable and caring, with residents feeling safe that someone is watching out for them. Reviewers repeatedly emphasize that the facility is clean, well-run, and supportive, delivering a level of care that families feel confident leaving their loved ones in.

Several anecdotes illustrate how staff members become trusted allies in day-to-day living. Wayne, a friend of a resident, is described as receiving exceptional help and attention from the staff, who make a point of greeting everyone in the halls. The appreciation is not only for the practical care but for the sense that caregivers genuinely care about each person's well-being. Moments such as Jane rearranging a birthday visit by moving a cart for better seating, or staff like Nina and Lynne offering consistent accessibility and communication, reinforce the impression of a compassionate, family-centered operation.

Other stories reinforce the same overarching impression: that the Pavilion is a solid, loving place to live. Several reviews emphasize that the facility may not be the newest, but it is solid, well-staffed, and deeply resident-focused. The leadership's commitment to maintaining a warm, respectful atmosphere - where residents are known personally, and where family members feel informed and involved - consistently comes through. The result is described as a "home" for many residents, a place where daily life is enriched by friendships, meaningful activities, and considerate, professional care.

In sum, the Pavilion of New Port Richey emerges through these testimonials as a community built on people first - staff who know names and stories, leadership that models hands-on care, and residents who thrive in an environment that blends attentiveness with a genuine sense of belonging. Whether through transitions into memory care, daily routines, or special moments on the verandas and in dining rooms, the shared chorus is one of gratitude, trust, and reassurance that loved ones are well cared for - comforted by kindness, professionalism, and a true commitment to their well-being.

This part of New Port Richey, Florida, offers a range of amenities and services that cater to the needs of seniors. With several restaurants located within close proximity, including options for casual dining and fast food, residents have convenient dining choices. Nearby physicians' offices provide easy access to healthcare services, while the presence of a surgery center ensures advanced medical care is readily available. The Jay B Starkey Wilderness Park offers a peaceful outdoor retreat for nature lovers. Additionally, pharmacies are easily accessible for medication needs. Places of worship are within a reasonable distance for those seeking spiritual fulfillment. Overall, this area provides a mix of conveniences and recreational opportunities that would be appealing to seniors looking for a comfortable living environment.

Restaurants

• Burger King (0.2 miles)
• Little Coronas Cigar Lounge (0.7 miles)
• Fitzgerald's (0.8 miles)
• Cracker Barrel (0.9 miles)
• McDonald's (1 miles)
• Widow Fletcher's (1.3 miles)
• Pirate Bar (1.6 miles)

Physicians

• Advanced Healthcare Alternatives (0.4 miles)
• Vein & Vascular Institute (0.8 miles)
• Sanchez Norma MD (0.9 miles)
• Glory Center (1 miles)
• MOSAIC - Mitchell Oral Surgery and Implant Centers (1 miles)
• Ramappa Renuka MD (1.1 miles)
• Meadow Lane Surgery Center (1.2 miles)

Parks

• Jay B Starkey Wilderness Park (0.9 miles)

Pharmacies

• Walgreens (1.8 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.8 miles)
• Winn-Dixie (2.9 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.3 miles)

Places of Worship

• Metropolitan Ministries (3.1 miles)

Cafes

• Panera Bread (3.3 miles)
• Starbucks (4.1 miles)
• Panera Bread (5.1 miles)

Transportation

• U-Haul Moving & Storage (4.4 miles)

Hospitals

• Medical Center Of Trinity (5.4 miles)