Watercrest Naples

Pros

• The staff at Amira Choice treats residents with respect and kindness.
• Amira Choice is a good fit for families seeking care for a loved one.
• The nurses and aides are competent, attentive, and kind, and the staff are friendly.
• Jessica is helpful, professional, and a pleasure to work with.
• The facility is well kept, with attractive apartments and beautiful dining facilities.
• The leadership is caring and compassionate, and the community feels like family.
• The decor is lovely, contributing to a welcoming atmosphere.
• Amira Choice Naples is one of the nicest assisted living facilities, offering a beautiful ambiance, quality care, engaging activities, and excellent food.
• The staff across the medical team, nursing, and dining are wonderful, and residents are well cared for.
• Front desk staff, such as Sheree, help make the place special with their friendliness and helpfulness.
• Residents enjoy a wide range of activities, including outings and social events like golf and bakery visits.
• End-of-life care is delivered with high quality and comfort in residents' own rooms.
• The Executive Director and team keep families apprised, helping residents feel happy, cared for, and safe.

Cons

• There is inconsistency in staff communication and a lack of a memory care director being hired.
• They claim the facility nickel-and-dimes residents and raises rents beyond inflation, with below-average dining.
• Staff are described as inconsistent and not timely, with repeated delays for showers, housekeeping, trash pickup, and panic-button responses; prescriptions can take days to fill.
• The executive and nursing staff are accused of lacking urgency and compassion, with rude behavior and poor handling of concerns.
• Ebenezer Senior Living is said to have almost tripled the rate, implying significant price gouging.
• Reviews allege price gouging at Amira Naples, including a 200% price increase and notices of higher costs for care.
• The director of nursing is described as rude and lacking compassion, with allegations of inadequate training for aides.
• After corporate mergers, care is said to have fallen off, while costs continued to rise.
• While the facility may be beautiful, many reviewers consider the cost prohibitive and not worth it.

Review

Watercrest Naples (Amira Choice Naples) is best suited for families who want an upscale, resort-like environment fused with strong memory-care integration, where leadership is visibly hands-on and care feels personal. The community earns its reputation for beauty and cleanliness, restaurant-quality dining, and a wide slate of engaging activities that can make daily life feel rich and purposeful for residents who benefit from structured recreation. It shines where families seek a sense of safety, dignity, and ongoing clinical oversight, with staff who are consistently praised for kindness, attentiveness, and genuine warmth. This is not a cookie-cutter facility: it aims to feel like a trusted home, not a typical care setting, and that distinction matters for both residents and families navigating progressive needs.

That said, alternatives deserve consideration for those watching price and consistency as primary decision drivers. Families on tight budgets or anxious about ongoing rate increases may want to explore other Naples options with more predictable pricing structures. Likewise, if steady, uniformly reliable staffing and ultra-responsive care are non-negotiables, it is prudent to compare facilities with proven, consistently on-time service records and fewer reports of scheduling lapses or delayed responses. For residents whose care needs can shift quickly between assisted living and memory care, a community with a direct, well-staffed continuum and transparent escalation paths may be preferable to one where price volatility and mixed staffing experiences are recurrent concerns.

The strongest positives center on the care culture and the quality of life offered. Nurses and aides are repeatedly described as competent, attentive, and genuinely kind, with leadership teams that stay closely involved with residents and families. The memory-care program is frequently highlighted for meaningful activities, personalized attention, and a sense of normalcy - residents "playing golf," enjoying refreshments, and participating in organized outings. The leadership duo at the center of many praise moments - Dawn and Kristi - along with devoted front-desk staff like Sheree, contribute to a consistently reassuring atmosphere. When families need end-of-life or higher-acuity support, the staff's clinical competence and compassionate navigation of difficult decisions are especially valued.

However, several substantial drawbacks surface in the reviews. Inconsistency in staffing and communication is a recurring theme, with reports of delays for routine needs such as showers and housekeeping, and slower-than-desired response times to panic calls. Medication and prescription processes can stretch over days, affecting health stability. Price dynamics emerge as a major concern, with multiple accounts of rate increases and perceptions of pricing practices after ownership changes, along with criticisms that some meals and overall value have declined post-merger. A few memory-care staff members and an activities director receive pointed critique, suggesting that not every shift or role consistently meets the high bar set by the best caregivers there.

These pros and cons do not cancel each other out; they balance in a way that helps families decide based on a clear cost-benefit lens. The exceptional quality of care, safety, and emotional warmth offset many of the day-to-day operational frictions for families who can comfortably absorb the premium. Residents who thrive on engagement, purpose-driven routines, and strong rapport with a stable leadership team will likely feel the value in the daily experience. Yet the price sensitivity and the reported service inconsistencies can erode confidence for those who must tightly manage budgets or who require near-immediate care responses around the clock.

For families weighing Watercrest Naples, a disciplined due-diligence approach is essential. Schedule time with the Executive Director, Dawn, and the Director of Nursing, Sharon, to understand the current staffing model, average response times, and how care plans are calibrated as needs evolve. Probe pricing: confirm what is locked in, what increases are anticipated, and how rate changes would affect long-term residency. Request a tour focused on memory-care pathways, and ask for recent activity calendars and dining menus to gauge alignment with promises of variety and quality. Finally, gather references from current families about consistency of care, especially for residents who require ongoing assistance and timely therapeutic interventions. This community can be a superb fit for the right family, but the choice hinges on aligning budget, care stability, and the personal importance placed on the emotional and social dimensions of daily life.

This part of Naples, Florida offers a variety of amenities and services that cater to senior living needs. The area boasts a selection of restaurants, cafes, pharmacies, places of worship, physicians' offices, parks, and hospitals all within a short distance. With options like Pelican Larry's Raw Bar and Grill for dining, CVS Pharmacy for medical needs, St Agnes Catholic Church for spiritual fulfillment, and Physicians Regional Healthcare System for medical care, seniors will find everything they need in close proximity. Additionally, the presence of parks like Can U Dig It and Big Corkscrew Island Regional Park provide opportunities for outdoor recreation and relaxation. Overall, this area provides convenience and accessibility for seniors looking to reside in a vibrant community with essential services nearby.

Restaurants

• Pelican Larry's Raw Bar and Grill (0.1 miles)
• Culver's (0.1 miles)
• The Warehouse Cuisine & Cocktails (0.2 miles)
• McDonald's (0.4 miles)
• Chick-Fil-A (0.5 miles)
• Blue Monkey Bar & Grille (2 miles)
• Brooks Gourmet Burgers & Dogs (2.2 miles)

Cafes

• Starbucks (0.1 miles)
• Panera Bread (3.3 miles)
• Starbucks (5.7 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.3 miles)
• Pebblebrook Pharmacy (0.5 miles)
• Winn-Dixie (2 miles)
• CVS Pharmacy (5.4 miles)
• CVS Pharmacy (5.4 miles)
• CVS Pharmacy (5.6 miles)

Places of Worship

• St Agnes Catholic Church (2.1 miles)
• St Paul Antiochian Orthodox Church (2.2 miles)
• Eagle's Nest Worship Center (2.6 miles)
• Destiny Church Naples (3.4 miles)
• Cruz Shutters Assembly (4.6 miles)
• First Baptist Church Of Naples (5.4 miles)
• St. Katherine's Greek Orthodox (5.8 miles)

Physicians

• Nena Korunda, MD, FACP (2.9 miles)
• Korunda Pain Management Center: Dr. Zdenko Korunda, MD (2.9 miles)
• Integrated Healthcare Solutions (3.3 miles)
• Amazon Pediatrics (4.3 miles)
• Wilson Pediatrics (5 miles)
• Naples Cosmetic Surgery Center (5.1 miles)
• Frantz EyeCare (5.1 miles)

Parks

• Can U Dig It (4.1 miles)
• Big Corkscrew Island Regional Park (6.7 miles)

Hospitals

• Physicians Regional (5.1 miles)
• Physicians Regional Healthcare System (5.2 miles)
• Lee Health Pediatric Hematology/Oncology - Golisano Children's Health Center (5.9 miles)
• Lee Health Pediatric Ear, Nose & Throat - Golisano Children's Health Center (5.9 miles)
• NCH North Naples Hospital (6.4 miles)
• Children's Rehab Cente (6.6 miles)