Esplanade at Hacienda Lakes

Pros

• Beautiful community in a up and coming area.
• Beautiful homes.
• Great Kelly, not pushy, going to build house there.

Cons

• The warranty process was described as repeatedly challenging every ticket and unhelpful.
• A roof leak remained unfixed for over a month, with cabinets needing replacement and drywall staying wet.
• A pool screen spline was installed incorrectly, causing the screen to come loose, with instructions to contact the vendor or hire an attorney.
• Countertop stains were alleged to be misrepresented as a natural variation in the stone.
• The superintendent was accused of neglecting contractor oversight and being distracted by his smartphone.
• Prospective buyers were warned to run away from Taylor Morrison in L'Esplanade Hacienda Lakes or hire a home inspector before closing.

Review

The Esplanade at Hacienda Lakes community from Taylor Morrison presents a mixed picture: a location with beautiful homes and a promising, up-and-coming neighborhood, paired with a troubling pattern in post-purchase warranty work that leaves some buyers frustrated and wary. The experiences shared by buyers who closed around March 2022 begin with a smooth purchasing process, but quickly shift to complaints about how defects are handled once warranty work is requested. What starts as standard home ownership bumps quickly becomes a test of patience, communication, and trust.

A recurring and particularly aggravating issue centers on the warranty process itself. One resident describes a clear defect with a pool screen spline that was not installed correctly, causing the screen to come loose from the frame. The problem, they note, was not hurricane-related, yet the response to requesting a fix was to be told to call the vendor directly or to hire an attorney. That stance - deflecting responsibility and suggesting outside channels rather than stepping in to resolve the problem - left the resident shocked and disappointed. In parallel, this same buyer warned others in their circle to hire a home inspector before closing or consider another builder, underscoring a sense of distrust in the warranty process as a systemic issue rather than an isolated incident.

The frustration extends well beyond a single defect. One buyer describes a long list of post-purchase failures: a leaking roof that remained unfixed for over a month, cabinets that needed replacement, and drywall that remained damp with no attempt to remedy. There are even more granular complaints about workmanship and condition: stains on kitchen countertops supposedly caused by workers, doors that were dented and needed repainting, interior paint that appeared yellowed with streaks, and a front door that did not seal properly - allowing daylight and vermin entry. The exterior paint's appearance reportedly deteriorated, the home being left in a condition that suggested poor oversight or a lack of accountability. The impression given is of a project that should have been completed to a high standard, but instead felt mishandled and incomplete, with a superintendent who appeared preoccupied with other tasks and unable to supervise the on-site crew effectively.

For some buyers, the experience is amplified by negative interactions with staff. There are specific warnings about a sales consultant - described by one person as having treated them horribly during a model-home visit - and a strong recommendation to pursue another sales representative if considering this community. The sentiment is that a poor sales experience can foreshadow a broader pattern of service problems once the home is under warranty. One reviewer even notes that after hearing about others' issues, they came to believe the difficulties encountered by early buyers were not isolated but indicative of a broader approach to customer service and quality control within the company.

Amid the strong critiques, there are still occasional positive notes that complicate the overall impression. Phrases like "Beautiful community in an up-and-coming area" and "Beautiful homes" appear repeatedly, as do statements of personal enthusiasm about building in the development - "I'm building a home in the community. Super happy to find this development!" and references to the new golf course as something with potential to mature over time. These remarks reflect genuine appreciation for the setting, amenities, and future prospects of Hacienda Lakes, suggesting that buyers see value in the project even as they grapple with service and warranty challenges.

The threads of positivity and concern run side by side in these accounts, with some buyers describing experiences and goals that align with early optimism - such as a belief that the golf course and community growth will eventually deliver the lifestyle promised. Others, however, emphasize the practical reality of ongoing repair needs, delayed fixes, and what they perceive as a mismatch between the quality promised during sales and the on-the-ground execution after closing. The juxtaposition of aspirational features and troubling warranty behavior leaves potential buyers weighing not just the layout and aesthetics of a home, but the likelihood of timely, reliable post-purchase support.

In sum, the collection of reviews paints a community of striking appeal and evident potential, shadowed by a pattern of warranty-related frustrations and service gaps. Buyers repeatedly report defects that persist or are inadequately addressed, encounters with staff that range from unhelpful to dismissive, and a sense that the warranty process requires extra vigilance, external vetting, or legal awareness to secure proper remedies. For anyone considering purchasing a home in this development, these experiences underscore the importance of hiring a thorough home inspector before close, researching the vendor's warranty reputation, and perhaps preparing for a proactive, hands-on approach to dealing with post-purchase issues. While the setting and homes themselves garner admiration, the warranty and service experiences shared here serve as a cautionary counterpoint that cannot be ignored.

This area of Naples, Florida is a convenient and bustling community with a variety of amenities nearby. With several physicians, hospitals, pharmacies, and cafes within close proximity, seniors can easily access healthcare services and enjoy dining options. There are also several parks in the area for outdoor recreation and relaxation. Additionally, transportation options are available with the Naples Municipal Airport and Naples Jet Center nearby. Places of worship such as St Peter the Apostle Catholic Church provide spiritual comfort for those seeking religious community. Overall, this neighborhood offers a mix of convenience and tranquility for seniors looking to settle in Naples.

Physicians

• Scola, Anthony Physicians Regional Medical Group (0.3 miles)
• Physicians Regional Medical Group: Jacqueline Thomas, DO (0.4 miles)
• Scott M Greenberg, DO (0.4 miles)
• Skin Wellness Physicians (0.7 miles)
• DR Koffer New York (3.3 miles)
• Medallion Medical Technologies (3.4 miles)
• Millennium Physician Group (3.8 miles)

Cafes

• Starbucks (3.1 miles)
• Panera Bread (3.4 miles)
• Starbucks (5.6 miles)
• Three60 Market (5.9 miles)
• EJ's Bayfront Cafe (7.3 miles)
• Starbucks (7.7 miles)
• Bad Ass Coffee (7.8 miles)

Restaurants

• Pollo Operations (3.1 miles)
• McDonald's (3.3 miles)
• Burger King (3.3 miles)
• McDonald's (3.3 miles)
• Taco Bell (3.3 miles)
• Napoli On The Bay III (3.4 miles)
• Cracker Barrel (3.4 miles)

Parks

• Eagle Lakes Community Park (3.3 miles)
• Golden Gate Community Park (4.7 miles)
• Sugden Regional Park (5 miles)
• Baker Park (7.4 miles)
• Picayune Strand State Forest (7.6 miles)
• Gordon River Greenway (7.8 miles)

Hospitals

• Physicians Regional Medical Center (3.3 miles)
• ARA Naples South Dialysis Center (4.9 miles)
• NCH Healthcare System (7.6 miles)
• Physicians Regional Healthcare System (7.9 miles)

Pharmacies

• CVS Pharmacy (3.3 miles)
• Walgreens (3.4 miles)
• Misir Pharmacy (3.8 miles)
• Walgreens (4.3 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (5.3 miles)
• Walmart Pharmacy (5.4 miles)

Places of Worship

• St Peter the Apostle Catholic Church (4.1 miles)
• St Ann Catholic Church (7.9 miles)

Transportation

• Naples Municipal Airport (APF) (6.6 miles)
• Naples Jet Center (6.9 miles)