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Manorcare At Lely Palms in Naples, FL

Manorcare At Lely Palms is a nursing home community in Naples, FL.

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Manorcare At Lely Palms in Naples, FL

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6135 Rattlesnake Hammock Road, Naples, FL 34113

For more information about senior living options: (866) 208-4318

3.7 from 112 reviews
5 stars
68
4 stars
5
3 stars
2
2 stars
6
1 stars
31

Overall Review of Manorcare At Lely Palms

common 41 reviews mention this

Staff warmth is a mixed picture

Residents and families describe both very supportive staff and periods of rude or unresponsive care.

Many reviewers say caregivers and nurses are friendly, patient, and attentive, and several specifically thank nursing, therapy, dietary, and front-desk teams for helping residents feel calm and comfortable. At the same time, there are recurring complaints about unprofessional behavior and lack of follow-through, including descriptions of staff not responding when help is requested. A number of experiences also hinge on consistent communication with families and timely updates during care and changes in condition.

common 32 reviews mention this

Cleanliness and safety show up often

Reviews frequently mention cleanliness and a safe-feeling environment, but some describe dirty conditions and neglect.

A large group of reviews praises the facility’s cleanliness, cleanliness of rooms and halls, and an overall environment that feels organized and well cared for. Several others, however, describe situations like unpleasant odors, soiled linens, and rooms or common areas that felt dirty or in disrepair. When cleanliness is discussed negatively, it’s often tied to missed basic care and delayed responses to call requests.

differentiator 25 reviews mention this

Therapy is repeatedly singled out

Physical and occupational therapy are a frequent highlight in resident and family feedback.

Many reviewers credit the therapy team—especially PT and OT—with making progress and providing knowledgeable, hands-on rehab support. Several families describe therapy as a key reason they chose the community and a reason they would recommend it. There are also complaints in a smaller number of reviews about inconsistent therapy scheduling and follow-through, but overall therapy services come through as a core strength in the feedback.

common 6 reviews mention this

Dining quality earns attention

Dining is discussed as both tasty and well-made, along with concerns about meal service.

Some reviewers say the meals are well made and tasty, and others mention diet-related preparation as part of daily care routines. A handful of negative reviews describe cold food, missing menu preferences, or dietary restrictions not being followed. Where dining complaints appear, they’re often bundled with broader concerns about communication and care follow-through.

caveat 22 reviews mention this

Call response and coordination issues

Several reviews raise concerns about delays, missed instructions, and limited communication.

While some reviewers describe staff as attentive and responsive, multiple others report long waits for assistance, trouble getting questions answered, and situations where requested care wasn’t handled promptly. Negative accounts also include examples of medication and documentation problems and concerns that families weren’t kept informed about care events. This theme aligns with the community offering a 24-hour call and supervision setup and meal preparation and service support, but residents describe uneven day-to-day execution.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 117 resident community capacity 117 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Skin Wellness Physicians (1.6 miles)
  • Millennium Physician Group (1.7 miles)
  • Scott M Greenberg, DO (1.8 miles)
  • Physicians Regional Medical Group: Jacqueline Thomas, DO (1.9 miles)
  • Scola, Anthony Physicians Regional Medical Group (1.9 miles)
  • Physicians Regional Walkin Clinic (2.3 miles)
  • The Mike Davis Medical Center (2.4 miles)

Pharmacies

  • Misir Pharmacy (1.8 miles)
  • Walgreens (2.7 miles)
  • CVS Pharmacy (3.3 miles)
  • Walmart Pharmacy (3.3 miles)
  • Walgreens (3.3 miles)
  • Walgreens (3.3 miles)
  • CVS Pharmacy (3.8 miles)

Places of Worship

  • St Peter the Apostle Catholic Church (1.9 miles)
  • St Ann Catholic Church (5.8 miles)

Restaurants

  • Culver's (2.1 miles)
  • Napoli On The Bay III (2.4 miles)
  • McDonald's (3 miles)
  • Pollo Operations (3.1 miles)
  • Burger King (3.1 miles)
  • Taco Bell (3.5 miles)
  • McDonald's (3.6 miles)

Parks

  • Eagle Lakes Community Park (2.3 miles)
  • Sugden Regional Park (2.9 miles)
  • Golden Gate Community Park (4.1 miles)
  • Baker Park (5.4 miles)
  • Gordon River Greenway (6 miles)

Hospitals

  • Physicians Regional Medical Center (2.4 miles)
  • ARA Naples South Dialysis Center (2.8 miles)
  • NCH Healthcare System (5.5 miles)
  • Naples Community Hospital (6 miles)

Cafes

  • Starbucks (3.1 miles)
  • Panera Bread (3.1 miles)
  • Starbucks (3.5 miles)
  • Three60 Market (3.8 miles)
  • EJ's Bayfront Cafe (5.3 miles)
  • Starbucks (5.6 miles)
  • Bad Ass Coffee (5.7 miles)

Transportation

  • Naples Municipal Airport (APF) (4.7 miles)
  • Naples Jet Center (5.1 miles)

Frequently Asked Questions

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