Serenity Home Health

Pros

• Eduardo was punctual, thorough in his evaluations, and demonstrated extensive knowledge, patience, and professionalism as a physical therapist.
• Ricardo Gonz?lez Padr? is an excellent physical therapist who is professional, compassionate, and highly motivating.
• Denia is exceptional, empathetic, caring, and a wonderful person, with clients strongly recommending her services at Serenity.
• Denia the nurse provides nurturing, patient-centered care that significantly aids recovery.
• Serenity Home Healthcare staff are consistently kind, helpful, and create a warm, supportive environment.
• The agency delivers outstanding customer service and professional, attentive care.
• The agency is highly regarded as a top home health provider in Miami-Dade, known for quality patient care.

Cons

• The agency was criticized for not following up on the client's wound care after being assigned twice.
• The first visit never occurred because the agency had the wrong number.
• The next visit involved an RN for an assessment and a nurse who arrived without supplies, followed by no further communication.
• It was unacceptable for them to take a client for wound care and then drop them without notifying that no one would be providing help.
• The agency received zero stars from the reviewer.
• The reviewer would not recommend Serenity Home Health Care.

Review

The collection of reviews paints a portrait of Serenity Home Healthcare as a responsive and dedicated provider of at?home medical and therapeutic services, with a strong emphasis on post?operative recovery and personalized care. Several reviewers describe entering the program after surgeries - most notably total hip replacement - at a moment when expert guidance and reliable support are crucial. Across the board, clients consistently highlight the professionalism and punctuality of the therapists and nurses, the clarity of communication, and the genuine caring that accompanies the hands-on treatment they receive at home.

One standout theme is the impact of individual therapists who became central to their patients' recovery. Eduardo, who served as the physical therapist for two weeks following surgery, emerges repeatedly in praise for his punctuality and thorough evaluations. Reviewers commend his depth of knowledge, patience, and professional demeanor, noting that his steady presence and ongoing check?ins helped them feel reassured and supported during a vulnerable period. The sentiment is clear: Eduardo's contribution is cited as a meaningful factor in the success of the post?operative recovery process, and several patients explicitly express strong recommendations to request him as their therapist.

Another beloved member of the Serenity team is Denia, who appears both as a nurse and as a compassionate care provider in the home. Comments describe Denia as exceptional, empathetic, caring, gentle, and punctual - a guardian angel who provided nurturing and loving care that exceeded expectations after challenging surgeries. Reviewers repeatedly say she reassured family members and patients alike, noting how the staff's kindness created a warm, supportive environment during a difficult time. Praising Denia becomes a common refrain, with encouragement to request her services and gratitude for the peace of mind she brings to patients and their families.

Ricardo Gonz?lez Padr?, a physical therapist, also earns high marks for his work with patients who prefer or need a more motivational approach to rehabilitation. One reviewer specifically credits Ricardo with making a big difference for a husband who was sedentary and reluctant to exercise, highlighting his positive attitude, variety of exercises, and consistent encouragement as crucial elements of recovery. The praise goes beyond clinical skill; it emphasizes his ability to motivate and connect with patients, ultimately helping them engage more fully in their rehabilitation.

Beyond individual caregivers, many reviewers express appreciation for the overall Serenity experience. They describe the process as "easy," with staff who are helpful, kind, and attentive, and they repeatedly mention how Serenity made the logistical aspects of at?home care straightforward during a stressful period. Accessibility and warmth from the team are echoed in phrases like "excellent customer service," "professionalism," and "they truly care about their patients." For some families, Serenity's responsiveness and the quality of care provided to a parent or loved one are distinguishing factors that justify recommendations to others seeking home healthcare solutions.

However, not all feedback is uniformly positive. A subset of reviewers recount serious coordination and communication problems, particularly around wound care and intake procedures. Instances are described where follow?up was absent, incorrect phone numbers were used, and no one reached out to inform patients that services would not be provided. One reviewer labeled the experience as unacceptable due to miscommunication and lack of notification, even noting that the patient's wound care deteriorated as a result. Another account described multiple failed attempts to obtain timely care after discharge, leading to the decision to seek a different provider. These comments underscore the reality that, while clinical care can be excellent, administrative and logistical execution is just as critical to ensuring a seamless patient experience.

In sum, Serenity Home Healthcare is portrayed as a company with strong clinical capabilities and compassionate, skilled caregivers who positively affect patients' recoveries. The testimonials celebrate several standout professionals - Eduardo, Denia, and Ricardo - whose expertise and personal qualities have left lasting impressions on families navigating post?operative care at home. At the same time, the reviews reveal that improving appointment coordination, communication, and follow?through remains essential to prevent gaps in service. For many patients and families, the blend of excellent bedside care and responsive, thoughtful service makes Serenity a trusted choice for home health needs, supported by statements that they are among the top options in the Miami?Dade area and that their care is genuinely appreciated by those they serve.

This area of Miami, Florida, offers a variety of amenities that may appeal to seniors looking for a convenient and vibrant community. There are several restaurants offering Cuban cuisine nearby, as well as pharmacies for easy access to medications. Additionally, there are cafes where residents can enjoy a coffee or snack with friends. The proximity to transportation options such as the airport, bus station, and car rental services makes it convenient for seniors who may want to travel frequently. Parks provide opportunities for outdoor recreation and relaxation, while nearby physicians and hospitals ensure access to healthcare services. Places of worship are also within reach for those seeking spiritual enrichment. Overall, this area offers a diverse range of options for seniors looking to live comfortably in Miami.

Restaurants

• Versailles Bakery (0.7 miles)
• Versailles Restaurant (0.7 miles)
• El Brazo Fuerte Bakery (0.7 miles)
• La Carreta (0.8 miles)
• Sergio's Coral Way (1.1 miles)
• Old's Havana Cuban Bar & Cocina (1.4 miles)
• Hillstone Restaurant (1.5 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Winn-Dixie (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.4 miles)
• Walgreens (1.5 miles)
• Walgreens (1.6 miles)

Cafes

• Starbucks (1 miles)
• Crema Gourmet Espresso Bar (1.5 miles)
• Casa Tua Cucina (2.9 miles)
• La Estacion Cafe (3.1 miles)

Transportation

• American Airlines (1.6 miles)
• Miami Airport Tri-Rail Station (2.4 miles)
• Bus Station (2.4 miles)
• Hertz Rent A Car (2.5 miles)
• Miami Intermodal Center (2.6 miles)
• Concourse J (2.8 miles)
• Turkish Airlines Lounge (2.8 miles)

Parks

• Douglas Park (1.9 miles)
• Regatta Park (2.6 miles)
• Peacock Park (2.7 miles)
• Bayfront Park (3.4 miles)
• Margaret Pace Park (3.9 miles)

Physicians

• University Of Miami Doctors Office (2.2 miles)
• Nicklaus Children's Hospital (3.7 miles)

Hospitals

• University Of Miami Hospital (2.3 miles)
• Veterans Administration Hospital Miami (2.4 miles)
• Jackson Memorial Hospital (2.5 miles)
• Doctors Hospital (3.5 miles)

Places of Worship

• Gesu Catholic Church (3.2 miles)
• St Dominic's Catholic Church (3.3 miles)