West Rehabilitation Svc

Pros

• The CEO was wonderful to work with; he listened and took our concerns seriously.
• The nurses and medical staff are wonderful - caring, attentive, and professional.
• The facility itself is clean and well-maintained.
• The housekeeping team does a wonderful job keeping the hospital clean, comfortable, and welcoming to everyone.
• Meylin stands out for her dedication and kindness.
• The rehab physicians themselves seemed great.
• The therapy program itself seems to be good.
• Everyone, from the therapists to the nurses and administrative staff, showed empathy, respect, and patience in every interaction.
• The facilities are clean, well-maintained, and equipped with modern equipment.

Cons

• The administration is dishonest, dismissive, and uninterested in the well-being of patients or their families.
• The case worker is unprofessional - rude, contentious, and dishonest when answering legitimate questions.
• West Gables Rehab is plagued by poor communication, understaffing, a lack of transparency, and a failure to provide safe, compassionate care.
• Staff frequently ignored the patient when she needed assistance, leaving her unsafe and neglected.
• CNAs did not speak English fluently, leading to repeated misunderstandings about care.
• The discharge process was careless, with incomplete medication instructions and no times listed for doses.
• An exaggerated and unnecessary stroke alert was initiated with little explanation, causing chaos and panic.
• Administrators defended the staff and resisted real changes, leaving families unheard.
• Overall care was dismissive and focused on liability rather than the patient's dignity and recovery.

Review

West Gables Rehabilitation Hospital presents a deeply mixed picture, with many patients and families praising the quality of clinical care while also voicing serious concerns about administration, communication, and the overall handling of patient and family needs. On the one hand, the nursing and therapy teams are repeatedly described as caring, professional, and effective, delivering meaningful rehabilitation and showing genuine empathy for patients. The facility itself is frequently depicted as clean, well-maintained, and welcoming, with comments about comfortable surroundings and good food adding to a generally positive impression of the patient-facing environment.

A common thread across several reviews is the strength of the medical and therapy staff. Families and patients consistently highlight therapists and nurses as the bright spots of the experience. Statements about the therapy program being strong, the medical team being dedicated, and the rehabilitation plans making a real difference appear frequently. In particular, several comments note progress and recovery attributed to skilled therapists and compassionate nursing care. The care teams are credited with delivering personalized attention and steady encouragement that patients and their families rely on during difficult recoveries.

Housekeeping and the physical environment also receive praise. The cleaning staff is repeatedly recognized for maintaining a spotless, comfortable, and welcoming atmosphere. Meylin, in particular, stands out in multiple accounts for her dedication, kindness, and ability to keep every area immaculate while maintaining positive relationships with patients and staff. The consensus is that a clean, orderly environment contributes significantly to the overall sense of well-being and safety for those staying at the facility.

However, the experiences with administration and case management reveal a stark contrast. Several reviews describe an assigned case worker as unprofessional - rude, contentious, and dishonest when answering legitimate questions. This disconnect between the high level of clinical care and the administrative experience leaves families feeling that the administration is not aligned with the patient's best interests. One reviewer notes that escalating concerns to the CEO yielded a quick resolution and a markedly more positive interaction, painting the CEO as a receptive and effective leader, but underscoring that the initial problem required escalation to achieve a satisfactory outcome.

Another critical thread centers on alarming events that exposed gaps in oversight and communication. A particularly troubling incident involved an exaggerated "stroke alert" protocol that disrupted a patient's sleep and privacy, with a large number of staff entering the room without proper explanation. The review describes a physician who initiated the alert after only a brief prior contact and who framed new symptoms in a way that suggested a disconnect with the patient's actual condition. The perception that risk management and liability concerns drove aggressive responses rather than patient dignity and clear communication left a lasting negative impression about the facility's culture at that moment.

Language barriers, staffing shortages, and discharge planning concerns compound the administrative dissatisfaction. A detailed review from May 2025 depicts a scenario of frequently ignored requests for help, significant delays in response, and a staff mix where not all CNAs could communicate clearly in English. The reviewer emphasizes understaffing, inconsistent progress updates, and an opaque, sometimes misleading flow of information regarding the patient's true status. Discharge planning is described as careless, with incomplete medication instructions and a lack of clear times for doses, forcing families to chase essential information rather than receiving it proactively from the facility.

Against these criticisms, there are numerous positive testimonies that celebrate a high standard of care, empathy, and clinical success. Some reviews describe experiences as exceptional from day one, with praise for medical and therapy staff, empathetic caregivers, and a supportive environment. Families express gratitude for the progress their loved ones made through therapy and for the competence of the doctors, nurses, and therapists who contributed to recovery. Others share personal gratitude for specific staff members - nurses like Carmen and therapists who helped patients regain mobility - showing how individualized acts of kindness and professional expertise can stand out even in a challenging system.

Taken together, the collection of reviews paints a nuanced portrait of West Gables Rehabilitation Hospital. The institution appears to offer high-quality rehabilitation care and a positive, patient-centered therapy environment, with many patients achieving meaningful improvements. Yet this strength in clinical care is frequently tempered by administrative weaknesses: inconsistent communication, experiences of unprofessional conduct by case workers, and difficulties navigating the discharge process and ongoing needs. For families and patients navigating the facility, the message is clear - focus on the exceptional clinical and supportive staff, but approach administrative interactions with caution, and be prepared to advocate for timely, transparent information and escalation when necessary. In particular, many reviewers recommend recognizing and appreciating frontline caregivers while remaining vigilant about administrative honesty and responsiveness, and they point to the leadership that listens and acts - when engaged - to resolve issues swiftly.

This part of Miami, Florida, is a vibrant and diverse community with a variety of amenities and services to cater to seniors. The area offers a range of dining options, from Cuban cuisine at Old's Havana and Versailles to familiar favorites like Chick-Fil-A. There are also several cafes nearby for coffee lovers, including Starbucks and Crema Gourmet Espresso Bar. In terms of healthcare, there are multiple pharmacies within a short distance, as well as reputable medical facilities like University Of Miami Hospital and Nicklaus Children's Hospital nearby. Transportation options are convenient with access to American Airlines, Metrorail stations, and rental car services. For outdoor recreation, there are several parks in the vicinity such as Douglas Park and Regatta Park. Additionally, seniors have access to places of worship like Gesu Catholic Church and St Dominic's Catholic Church for spiritual support. Overall, this part of Miami provides a lively yet tranquil environment for senior living with plenty of resources to enhance quality of life.

Restaurants

• Old's Havana Cuban Bar & Cocina (0.9 miles)
• El Brazo Fuerte Bakery (1 miles)
• Versailles Bakery (1.2 miles)
• Versailles Restaurant (1.2 miles)
• La Carreta (1.3 miles)
• Sergio's Coral Way (1.4 miles)
• Chick-Fil-A (1.7 miles)

Cafes

• Starbucks (1 miles)
• Crema Gourmet Espresso Bar (1.9 miles)
• Casa Tua Cucina (2.4 miles)
• La Estacion Cafe (2.6 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• Winn-Dixie (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Winn-Dixie (1.8 miles)

Physicians

• University Of Miami Doctors Office (1.9 miles)
• Nicklaus Children's Hospital (4.1 miles)

Hospitals

• University Of Miami Hospital (2 miles)
• Veterans Administration Hospital Miami (2.1 miles)
• Jackson Memorial Hospital (2.2 miles)
• Doctors Hospital (3.8 miles)

Transportation

• American Airlines (2.1 miles)
• MDT Metrorail - Government Center Station (2.4 miles)
• Brightline MiamiCentral (2.5 miles)
• Brightline Miami (2.6 miles)
• Miami Airport Tri-Rail Station (2.6 miles)
• Bus Station (2.7 miles)
• Hertz Rent A Car (2.8 miles)

Parks

• Douglas Park (2.2 miles)
• Regatta Park (2.5 miles)
• Peacock Park (2.8 miles)
• Bayfront Park (2.9 miles)
• Margaret Pace Park (3.4 miles)

Places of Worship

• Gesu Catholic Church (2.7 miles)
• St Dominic's Catholic Church (3.8 miles)