Select Medical Equipment

Pros

• The staff are very friendly and knowledgeable.
• They had everything the doctor ordered.
• The service was amazing and highly recommended.
• Miami Durable Equipment is very efficient and timely; braces were received within 24 hours.
• Appointments are on time, considerately executed, and fast.
• They are extremely professional and willing to help get the right equipment immediately.

Cons

• The company was described as unprofessional and a scam.
• It was alleged that the company conducted business in a Costco parking lot and falsely claimed no cost to the patient, with an unannounced visit.
• The delivery process was rushed, and the delivery ticket was incomplete and inaccurate, raising concerns.
• Billing was delayed for months and then demanded payment, with threats of collections.
• The elbow pad sleeve purchased under a prescription did not last 30 days and tore in multiple places.
• The reviewer criticized the company for very poor customer attention.

Review

In reviewing the experiences shared about Miami Durable Equipment, a clear pattern emerges: many customers applaud the staff as friendly, knowledgeable, and responsive, while a smaller subset raises serious concerns about billing practices, disclosure, and product quality. The overall impression is one of a company capable of delivering prompt, professional help when things go smoothly, but with accusations that demand careful attention from potential patients and their physicians.

Several reviewers highlight the personal qualities of the team as a standout asset. They describe very friendly and knowledgeable staff who could readily provide what the doctor ordered. The praise extends beyond courtesy to competence, with patients feeling that their needs were understood and met by people who appeared confident in both product knowledge and clinical requirements. This sentiment is reinforced by statements that the service was amazing and that the team provided exactly what was needed, contributing to a strong sense of trust and satisfaction. For many, the experience felt timely and efficient, supported by clear, helpful communication about equipment and prescription needs.

The most positive accounts center on speed and reliability. One reviewer notes that a brace was delivered within 24 hours, and another emphasizes that appointments were on time and carried out considerately and swiftly. In these narratives, the company is described as efficient and businesslike, with a readiness to align equipment delivery with medical instructions, often encouraging recommendations to family and friends. A subsequent testimonial echoes the sentiment of a doctor's recommendation, describing how the staff immediately addressed a fractured foot, helped the patient navigate insurance copays, and demonstrated professionalism and a willingness to facilitate the right equipment promptly.

Yet, not all experiences align with such positivity. A particularly troubling review details an alleged sequence of unsettling, unannounced actions: a home visit set up without prior notice, a meeting arranged in a Costco parking lot, and a rush to size and deliver in a setting that the patient found inappropriate and rushed. The reviewer claims the driver presented a "no cost" assurance, had the patient sign a delivery ticket in a hurry, and then departed in about a minute. They describe a delivery ticket that was incomplete and misrepresented the delivery location, followed by an invoice arriving months later with a 30-day payment deadline and threats of collections. The brace, the reviewer asserts, remained unused, and they question the legitimacy of the charges and the entire process, expressing deep discomfort with the handling of the case and suggesting potential misrepresentation.

A further, more pointed perspective adds a layer of professional skepticism. A reviewer - who identifies as the spouse of a physician with extensive clinical experience and board responsibilities - argues that doctors and distributors can be involved in questionable practices. This account accuses Miami Durable Equipment of misrepresenting costs, contacting patients' doctors with patients' information, and conducting business in a parking lot in a manner that feels predatory and unethical. The reviewer frames the situation within a broader concern about insurance fraud and scams in Florida, claiming that the company's approach undermines trust and emphasizes cost-shifting to the patient under the guise of no-cost arrangements. The implication is that the trust placed by patients and clinicians can be exploited, with serious consequences for patient welfare and insurer relations.

Amid the more negative notes, there is a brief positive marker: "Very good business," suggesting that some customers still view the company as professional and capable, depending on the encounter. The collection also includes a complaint about product durability: an elbow pad prescribed by a neurologist failed within 30 days, tearing in multiple places. This observation shifts the focus from service and ethics to product quality, highlighting that even when service is appreciated, the?? of the equipment itself can impact the overall experience. There is also a terse, final negative sentiment that the attention or handling of the business was lacking, underscoring that not all interactions meet expectations.

Taken together, these reviews sketch a company with a dual reputation: on one hand, a number of customers laud the staff's friendliness, expertise, timely delivery, and insurance navigation, often guiding them to recommend the business to others. On the other hand, a substantial minority recount troubling experiences that raise questions about consent, billing practices, privacy, and ethical standards. The most serious narratives describe unannounced visits, aggressive billing timelines, and misrepresentations about costs, while another line of feedback emphasizes product durability concerns. Potential clients and their physicians may want to approach with thorough questions about billing procedures, invoicing timelines, consent for home visits, and the return policies for equipment, as well as confirm the durability and warranty of recommended items. In any case, the range of experiences underscores the importance of clear communication, transparent pricing, and careful oversight in the DME process.

This part of Miami, Florida, offers a convenient and diverse range of amenities for senior living. With several pharmacies such as Walgreens and CVS nearby, accessing medication and healthcare services is easily accessible. The area also boasts a variety of parks like Tropical Park and Kendall Indian Hammocks County Park, providing opportunities for outdoor activities and relaxation. Places of worship such as St Thomas the Apostle Catholic Church cater to spiritual needs, while numerous dining options including Delicias De Espana and Olive Garden offer culinary delights. Additionally, reputable healthcare facilities like South Miami Hospital and Baptist Health Miami Cancer Institute are within close proximity for medical care. Overall, this neighborhood provides a comfortable and well-rounded environment for seniors looking to settle in Miami.

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Winn-Dixie (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Winn-Dixie (2.3 miles)

Parks

• Tropical Park (1.5 miles)
• Concord Park (2.1 miles)
• Southern Estates Park (2.8 miles)
• Kendall Indian Hammocks County Park (3.1 miles)
• Continental Park (4 miles)
• Millers Pond Park (4.1 miles)
• North Trail Park (4.6 miles)

Places of Worship

• Bible Truth Chapel (1.7 miles)
• St Thomas the Apostle Catholic Church (2.5 miles)
• St Dominic's Catholic Church (4.6 miles)
• Our Lady of Guadalupe (5.1 miles)
• St Louis Catholic Church (5.6 miles)

Restaurants

• Delicias De Espana (2 miles)
• McDonald's (2.1 miles)
• Wendy's (2.5 miles)
• Olive Garden (2.8 miles)
• Fritanga Monimbo Fountainbleau (2.9 miles)
• Pinecrest Bakery - West Miami (3.2 miles)
• Dadeland Mall (3.6 miles)

Cafes

• Moulin Rose Cake & Bakery Shop (2.2 miles)
• Nespresso Boutique at Macy's (3.5 miles)
• Panera Bread (3.7 miles)
• Joanna's Marketplace (3.9 miles)
• Panera Bread (5.5 miles)
• Panera Bread (5.6 miles)
• Crema Gourmet Espresso Bar (5.6 miles)

Physicians

• Valdes Rafael DDS (2.6 miles)
• UM Sylvester/Physicians at Kendall (3.2 miles)
• Nicklaus Children's Hospital (3.3 miles)
• Baptist Health Miami Cancer Institute (3.3 miles)
• Pediatric Associates Doral (5.5 miles)

Hospitals

• South Miami Hospital (3.9 miles)
• Doctors Hospital (4.5 miles)

Theaters

• AMC Sunset Place 24 (4.2 miles)