Santa Ana's Rest Home

Pros

• St. Anne's ALF is a great place.
• The rooms are immaculate and the facility smells great; the whole place is spotless.
• The nurses are excellent and treat residents with love.
• The staff is stable, with the same great people.
• Sandra, the executive director, runs a great facility and keeps residents well cared for and healthy.
• The therapists and staff in the physical department do a great job, with Yadelmis Gonzalez and Amy Rodriguez encouraging patients and boosting confidence.
• The nursing staff provides outstanding care with respect and kindness.
• Tamara, Omayra, and Dainara are attentive and caring, and the therapists are dedicated to patients' recovery.
• The discharge process is well organized and rehabilitation is highly recommended.
• The facility is clean and well-maintained, with good security and a beautiful chapel where Angel the priest visits.
• Families express gratitude and enthusiastically recommend St. Anne's for rehabilitation.

Cons

• One reviewer would give the facility a zero, claiming the staff do not listen to a resident who is in pain or needs to be changed, and that medications are not given on time.
• A family member reports daily complaints about care, including no diaper changes, no bathing, and no feeding, with a resident left in a wheelchair until 11:00 p.m.
• The reviewer notes a lack of truthful communication when asking for explanations, with staff more concerned about who said what than addressing the issues.
• It is claimed that some nurses do not speak Spanish, which hinders care for a largely Spanish-speaking elderly population.
• Nurses are described as showing indolence and slow responses at night when care is required.
• There are claims that call buttons and room controls do not work, making it hard to call for help.
• A complaint mentions residents being forgotten or left unattended and trays being taken without explanation.

Review

St Anne's Nursing and Assisted Living facilities elicit a broad spectrum of experiences from families and residents, with praise for cleanliness, caring staff, and capable leadership pairing with pointed cautions about communication gaps and inconsistent responsiveness. Across the many anecdotes, the property often comes across as a well-kept, welcoming place where families feel reassured that their loved ones are in a safe, nurturing environment. A number of accounts highlight rooms that are regularly described as impeccable and smelling fresh, and a general atmosphere of order and cleanliness that families continue to notice even when they are not in town. In one strong endorsement, a longtime resident's son describes his father's room and the entire facility as spotless and appealing, noting that the executive director, Sandra, works hard to ensure residents stay healthy and well cared for. The same voice adds that, despite a few imperfections like the food, the overall experience earns a five-star rating and gratitude for the peace of mind it provides.

Many reviews highlight exceptional staff stability and rapport, with particular warmth and professionalism from caregivers and therapists. One reviewer, sharing a collective experience with a roommate and several aides (Ava, Chiquita, Ethlyn, and Marie), notes a consistently professional, warm, accommodating, and above-and-beyond attitude that makes the stay easier for families and residents alike. In the therapy domain, the physical department earns strong commendation: therapists and staff are said to do a "great job," with specific thanks to Yadelmis Gonzalez and Amy Rodriguez for their encouragement and for helping the patient gain confidence in outpatient therapy. The sense that dedicated, supportive staff members make a meaningful difference is a recurring thread, with mentions of assistants and therapists who go the extra mile to foster progress and comfort.

The sanctity of care also shines through in stories of personal connection and gratitude for particular staff members who stood out during challenging times. Some reviews name individuals by name - Tamara the assistant, Omayra, Dainara, and Lumana among others - who are praised for their attentiveness, empathy, and reliability in caring for family members and guiding them through rehabilitation with patience and warmth. Parents, siblings, and spouses express relief that their loved ones are treated with dignity and respect by nurses and aides who are consistently present and attentive, and in several cases, the positive impact of a single caregiver on the overall experience is underscored as transformative.

Yet, not all experiences align with the glowing portraits. A number of reviews express serious concerns about care delivery, communication, and responsiveness. One account warns prospective families to "beware of St. Anne's Rehabilitation Center on Quail Roost," alleging neglect - pain not adequately addressed, medications not administered on time, and a failure to respond promptly to calls. The reviewer also complains about malfunctioning call buttons, shared rooms with four residents and loud televisions, and overall a perception that nurses do not always come when needed. This perspective raises concerns about how some shifts and staff communication affect timely care and comfort for residents in pain or in need of basic assistance.

Other comments focus on language and cultural barriers, with residents and families noting difficulties when Spanish-speaking patients and families must navigate care. The critique points to nurses who do not communicate clearly in Spanish and to perceived indolence during night shifts, suggesting that language gaps and inconsistent bedside manner can hinder the patient experience for a substantial portion of the facility's elderly population. These concerns are paired with reflections on the difficulty of balancing rehabilitation needs, daily care, and family involvement when communication is inconsistent or opaque.

Amid the critiques, there are heartfelt testimonials about remarkable recoveries, thoughtful discharge planning, and glowing endorsements of the facility's environment and spiritual life. One family member recounts a mother's two-week rehabilitation stint following hospital care that resulted in meaningful gains in appetite, mood, and functional status, thanks to devoted nurses and therapists who answered all questions and treated the patient with care. The place's natural beauty, including an aviary and a chapel, is highlighted as a comforting backdrop that supports healing and a sense of peace. Another couple's experience emphasizes the care and attention from Tamara in rehabilitation, praise for the therapists' diligence, and gratitude for the overall team effort that contributed to a successful discharge and a hopeful outlook.

In closing, the collective narrative at St Anne's reflects a facility that many families regard as a home-like, well-maintained environment where professional staff can deliver outstanding care and compassionate support. When things go well, residents and families celebrate the dedication of the care team, the clean and orderly setting, and the sense that a trusted director and leadership group are actively ensuring residents' health and safety. Conversely, several reviews urge attention to communication, timely medication administration, responsiveness to calls, and language-inclusive care, underscoring a need for ongoing improvement in those areas to match the high standards that many witnesses know this place is capable of. Overall, the feedback paints a picture of a facility that can be extraordinary for some families and residents, while reminding potential clients to consider both the strengths and the areas where enhanced responsiveness and clearer communication would make an already good environment even better.

This particular area of Miami, Florida offers a range of amenities and services that could be appealing to seniors looking for a convenient and well-equipped neighborhood. With multiple pharmacies such as Walgreens and CVS Pharmacy within close proximity, access to essential medications and healthcare products is easily accessible. The presence of reputable medical facilities like Nicklaus Children's Hospital and Baptist Health Miami Cancer Institute provides peace of mind in terms of healthcare needs. In addition, there are various dining options ranging from fast food to upscale restaurants, as well as cafes for socializing or grabbing a quick bite. Nearby theaters, parks, and places of worship offer opportunities for leisure activities and community engagement. With transportation options available through American Airlines and various concourses nearby, getting around the area is convenient. Overall, this neighborhood provides a well-rounded living environment suitable for seniors seeking a comfortable and vibrant lifestyle in Miami.

Pharmacies

• Walgreens (0 miles)
• Winn-Dixie (1.1 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Winn-Dixie (2.2 miles)

Physicians

• Nicklaus Children's Hospital (0.6 miles)
• Valdes Rafael DDS (3.9 miles)
• Baptist Health Miami Cancer Institute (4.8 miles)
• UM Sylvester/Physicians at Kendall (5.2 miles)

Hospitals

• Doctors Hospital (1.1 miles)
• South Miami Hospital (2.3 miles)

Restaurants

• Wendy's (1.2 miles)
• Delicias De Espana (1.7 miles)
• Shake Shack (1.8 miles)
• Latin American Bakery & Cafe (1.9 miles)
• Hillstone Restaurant (2 miles)
• Pinecrest Bakery - West Miami (2.1 miles)
• Sergio's Coral Way (2.7 miles)

Cafes

• Crema Gourmet Espresso Bar (2.1 miles)
• Joanna's Marketplace (3 miles)
• Starbucks (3.2 miles)
• Nespresso Boutique at Macy's (3.6 miles)
• Panera Bread (3.6 miles)
• Moulin Rose Cake & Bakery Shop (4.7 miles)

Theaters

• AMC Sunset Place 24 (2.1 miles)

Parks

• Douglas Park (2.1 miles)
• Tropical Park (2.3 miles)
• Peacock Park (3 miles)
• Dante Fascell Park (3.1 miles)
• Regatta Park (3.2 miles)
• Coral Pine Park (4.4 miles)
• Continental Park (4.7 miles)

Places of Worship

• St Thomas the Apostle Catholic Church (2.3 miles)
• St Dominic's Catholic Church (3 miles)
• Bible Truth Chapel (4.6 miles)

Transportation

• American Airlines (3.2 miles)
• Concourse G (4 miles)
• Concourse F (4 miles)
• Concourse H (4 miles)
• Turkish Airlines Lounge (4 miles)
• Concourse J (4.1 miles)
• Security Checkpoint H/J (4.1 miles)