Santa Ana's Rest Home in Miami, FL

Pros

• They describe St Anne's as a great place where rooms are impeccable and the facility is spotless.
• The nurses are excellent and provide care with love.
• The staff remains stable with the same great team.
• Sandra, the executive director, runs a great facility and keeps residents well cared for and healthy.
• Therapists and staff are professional, warm, accommodating, and go above and beyond.
• Yadelmis Gonzalez and Amy Rodriguez are praised for pushing and encouraging patients, boosting their confidence.
• The center is clean, well-maintained, and offers excellent care in rehabilitation and hospice.

Cons

• The staff won't listen to the client who is in pain or needs to be changed.
• Medications aren't given on time, if at all.
• The nurses do not come to help, and the place is terrible.
• The facility is dirty and not clean - dusty windows, sticky floors, and bad smells.
• Patients are left unattended, not fed or showered, and treated horribly.
• The administration is unprofessional and disrespectful, making the place feel like a torment.
• There is a language barrier and a lack of empathy from staff; communication is poor.
• There aren't enough staff to provide proper care; neglect and delays are common.
• The food is horrible and nutrition is poor.
• It's described as the worst place ever and worthy of being closed.

Review

This community is best suited for families seeking a rehab- and therapy-forward option with a Catholic environment and a strong emphasis on compassionate personal attention from certain staff members. It works well for seniors who need physical rehabilitation or hospice-style support and who are prepared to be vigilant advocates for their loved ones. When the goal is consistent, high-touch daily care across all shifts, this community rewards families who can tour, ask pointed questions, and insist on accountability. The facility's public areas and therapy spaces are appealing, and the presence of a chapel and spiritual programming can be a meaningful fit for residents who value that atmosphere.

The strongest positives lie in the rehab and therapy sphere. Reviewers repeatedly praise therapists and CNAs who push residents to regain function and who treat patients with warmth, patience, and professional rigor. Cleanliness and overall upkeep appear solid in many accounts, and several families credit the administration and leadership with skillful coordination and responsive guidance - at least in certain moments. The rehabilitation team, in particular, is highlighted for motivating residents, organizing discharge planning, and delivering meaningful exercise regimens. In hospice and end-of-life scenarios, encounters with caring staff and a dignified environment are cited as bright spots that reassure families.

Those core strengths, however, do not fully offset a long list of serious cons that haunt many experiences. The most persistent refrain centers on inconsistent care quality and staffing gaps: delayed or missing medications, long wait times for assistance, and episodes of patients being left unattended or inadequately cared for. Language barriers and communication breakdowns exacerbate frustration for families with non-English-speaking relatives, amplifying concerns about how often notes are read and medications are adjusted. A number of reviews describe uncomfortable conditions - dirty rooms, odors, and outdated furniture - alongside reports of admonishing or unresponsive staff and accusations of negligent or dismissive behavior from certain supervisors. The spectrum of experiences ranges from genuinely excellent to outright alarming, which makes consistency the missing hinge.

Where the pros and cons collide, the degree of risk largely hinges on the resident's primary needs. For rehab-focused residents and families who can maintain a strong on-site presence, the favorable therapy outcomes, caring individual caregivers, and clean facilities can deliver substantial value. The same strengths can soften the impact of other issues when a resident benefits from daily, hands-on therapy and can tolerate occasional lapses in routine care. But for seniors requiring reliable, timely assistance across all hours, or for those who rely on clear, consistent communication in Spanish or other languages, the negative reports carry enough weight to undermine confidence. In other words, the therapy wins and spiritual warmth help, yet they do not fully neutralize the risk of care gaps that recur in multiple shifts and units.

Practical guidance for families considering this community is essential. Schedule a comprehensive in-person tour of the rehab unit and the floor where a loved one would live, ideally at several times of day, to observe response times and staff engagement. Request to meet both therapy leadership and the nursing supervisor on duty, and insist on a direct plan for medication delivery, pain control, and regular updates to family members. Ask explicitly about language capabilities and Spanish-speaking staff, and request data on nurse-to-resident ratios, incident reports, and recent complaint closures. If possible, seek recent feedback from current residents' families and press for transparency around any corrective actions taken after negative reviews.

In the end, Santa Ana's Rest Home represents a usable, even strong option for families prioritizing rehabilitation, skilled therapies, and a spiritually oriented environment, provided there is an explicit commitment to consistent, attentive daily care. It is not a universal endorsement; for those who demand unwavering reliability in basic care, timely medication, and flawless communication, alternatives with steadier staffing and fewer red flags may be prudent. Weigh rehab potential and personal advocacy capacity against the documented care quality concerns, and set concrete expectations upfront. The right decision hinges on whether the resident's primary need is outcome-focused therapy within a compassionate, structured setting, or a baseline of dependable daily care delivered without constant family oversight.

This particular area of Miami, Florida offers a range of amenities and services that could be appealing to seniors looking for a convenient and well-equipped neighborhood. With multiple pharmacies such as Walgreens and CVS Pharmacy within close proximity, access to essential medications and healthcare products is easily accessible. The presence of reputable medical facilities like Nicklaus Children's Hospital and Baptist Health Miami Cancer Institute provides peace of mind in terms of healthcare needs. In addition, there are various dining options ranging from fast food to upscale restaurants, as well as cafes for socializing or grabbing a quick bite. Nearby theaters, parks, and places of worship offer opportunities for leisure activities and community engagement. With transportation options available through American Airlines and various concourses nearby, getting around the area is convenient. Overall, this neighborhood provides a well-rounded living environment suitable for seniors seeking a comfortable and vibrant lifestyle in Miami.

Pharmacies

• Walgreens (0 miles)
• Winn-Dixie (1.1 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Winn-Dixie (2.2 miles)

Physicians

• Nicklaus Children's Hospital (0.6 miles)
• Valdes Rafael DDS (3.9 miles)
• Baptist Health Miami Cancer Institute (4.8 miles)
• UM Sylvester/Physicians at Kendall (5.2 miles)

Hospitals

• Doctors Hospital (1.1 miles)
• South Miami Hospital (2.3 miles)

Restaurants

• Wendy's (1.2 miles)
• Delicias De Espana (1.7 miles)
• Shake Shack (1.8 miles)
• Latin American Bakery & Cafe (1.9 miles)
• Hillstone Restaurant (2 miles)
• Pinecrest Bakery - West Miami (2.1 miles)
• Sergio's Coral Way (2.7 miles)

Cafes

• Crema Gourmet Espresso Bar (2.1 miles)
• Joanna's Marketplace (3 miles)
• Starbucks (3.2 miles)
• Nespresso Boutique at Macy's (3.6 miles)
• Panera Bread (3.6 miles)
• Moulin Rose Cake & Bakery Shop (4.7 miles)

Theaters

• AMC Sunset Place 24 (2.1 miles)

Parks

• Douglas Park (2.1 miles)
• Tropical Park (2.3 miles)
• Peacock Park (3 miles)
• Dante Fascell Park (3.1 miles)
• Regatta Park (3.2 miles)
• Coral Pine Park (4.4 miles)
• Continental Park (4.7 miles)

Places of Worship

• St Thomas the Apostle Catholic Church (2.3 miles)
• St Dominic's Catholic Church (3 miles)
• Bible Truth Chapel (4.6 miles)

Transportation

• American Airlines (3.2 miles)
• Concourse G (4 miles)
• Concourse F (4 miles)
• Concourse H (4 miles)
• Turkish Airlines Lounge (4 miles)
• Concourse J (4.1 miles)
• Security Checkpoint H/J (4.1 miles)