Pinecrest Family Care DEMO

Pros

• Dr. Franco is very thorough, caring, and explains test results in detail.
• The medical assistant is pleasant and professional, with a smile that brightens the day.
• The reception staff are courteous and helpful, making check-in quick and smooth.
• Baptist Health Primary Care has a beautiful atmosphere for medical care.
• Dr. Scholl is kind, attentive, and takes time to listen, making patients feel cared for.
• Dr. Bocaille is excellent - comforting, knowledgeable, patient, and a good listener; the nursing staff are also kind.
• Dr. Gil and her team are outstanding, on time, and professional.
• Dr. Yusleidi de la Caridad Gil is an excellent physician who truly cares about her patients.
• The team performs tests efficiently in-office with professional service.
• The experience is warm and welcoming, often feeling like family.
• The staff works well together as a team and keeps patients informed.
• Dr. Franco and her staff inspire trust and provide high-quality, thorough care.

Cons

• The reviewer was very concerned about unprofessional patient service from Wendy Bocaille, MD after waiting over 50 minutes and facing defensiveness from the doctor.
• The reviewer described the doctor's attitude as unacceptable and below Baptist Health Pinecrest standards.
• They stated that the administrative service was inadequate, implying the hospital is responsible for how doctors treat patients and for appointment handling.
• They had to wait over an hour to be seen, feeling their time was not respected.
• They described the office staff as a complete disaster, saying the staff knew nothing and required multiple calls to arrange or confirm appointments.
• They noted waiting almost two hours past the appointment time, though they praised the doctor for quality care.

Review

Patients describing Baptist Health Primary Care Pinecrest consistently highlight a welcoming, patient-centered environment where clinicians take time to listen, explain results, and tailor recommendations to individual needs and age-appropriate screening. The overarching impression is that the practice emphasizes thorough, thoughtful care, with physicians who invest in meaningful conversations about test results, lifestyle changes, and preventive steps to keep people healthy and on track with the tests they need.

A standout theme is the performance of Dr. Melissa Franco. Across multiple reviews, patients praise her as thorough, compassionate, and consistently present with her patients. They note that she explains test results in detail, makes careful recommendations, and helps patients understand why certain tests are necessary as they age. The care often feels unhurried in a very positive sense - she listens, takes time to review information, and ensures patients leave with a clear sense of what comes next. The staff around her - reception, nursing, and administrative teams - are frequently described as pleasant, professional, and supportive, contributing to a positive overall experience. Several patients also mention that Dr. Franco is effective in coordinating tests or lab work, even expediting labs when needed, which further reinforces their trust and sense of being well cared for.

The experience with the clinic's reception and support staff is generally described as courteous and helpful, with many patients noting that check-ins are smooth and the atmosphere is calm and welcoming. The environment is repeatedly described as beautiful and comfortable, which helps set a positive tone for visits. In addition to the doctors, nurses like Daniella receive high marks for their courtesy, calm demeanor, and ability to put patients at ease. Overall, the team approach at this location seems to contribute to patients feeling that they are in a supportive, family-like setting where questions are welcomed and addressed thoroughly.

Dr. Bocaille also appears frequently among patient favorites for her warmth and ability to explain things clearly. Reviewers describe her as very comforting, knowledgeable, and patient - someone who takes time to listen to questions and address concerns in depth. The accompanying nursing staff is often highlighted as well, with Daniella specifically praised as kind and professional. While most feedback about Dr. Bocaille is intensely positive, there is at least one notable exception: a patient who felt the service was unprofessional and criticized a long wait and a defensive response when questions were raised about the delay. This single perspective stands in contrast to a broader pattern of praise but is an important reminder that experiences can vary and that wait times and communication can significantly affect perceptions of care.

Dr. Scholl also receives strong, positive impressions for his careful, attentive approach. He is described as someone who asks in-depth questions and avoids rushing, creating an impression of care that harkens back to a more personal, patient-focused style. Patients appreciate his thoroughness and the sense that the doctor is genuinely focused on helping them. The support staff accompanying him, including his assistant, are frequently noted as top-notch, contributing to the sense that this practice is a place where clinicians and teams work together to deliver thoughtful care.

Other physicians on site also garner appreciation. Reviewers consistently mention Dr. Gil (Yusleidi de la Caridad Gil) as an excellent physician who makes patients feel at ease and demonstrates efficiency and professionalism. Several patients highlight the convenience of in-office testing and the ability to see a physician promptly, which enhances the sense of streamlined care. Dr. Wendys or Dr. Bocaille's colleagues - along with supportive nursing and administrative teams - are commonly described as professional, capable, and easy to trust.

Beyond individual doctors, the broader network of care at Baptist Pinecrest earns praise for consistency and trust. Patients speak highly of clinicians like Dr. Renaldo or Dr. Regalado, noting professional, welcoming interactions and a high standard of care. They describe a place where primary care is well-supported by other services, including spine and heart specialists, reinforcing a sense of comprehensive care within a single system. The general sentiment is that this is a place where dedicated clinicians, skilled nurses, and attentive front-desk staff work together to create a reliable and respectful experience for ongoing health management.

Of course, as with any large practice, not every visit is perfect. A few reviews mention longer wait times, with patients enduring substantial delays before being seen. Some express frustration with administrative hurdles, particularly around scheduling and phone access, describing occasions when calls were not promptly answered or when appointment logistics felt disorganized. These accounts remind us that while the clinical care and the clinician-patient relationships are highly valued, the administrative side of care - scheduling, wait times, and communication - can still influence the overall experience. Even so, many patients report that when the doctor is with them, the quality of care and the thoughtful explanations more than compensate for occasional delays.

Taken together, the experiences paint a picture of Baptist Health Primary Care Pinecrest as a place where patients repeatedly encounter compassionate, thorough clinicians who invest time in explanations and follow-up. Dr. Franco stands out as a cornerstone of this care philosophy, frequently delivering detailed, patient-centered guidance and efficient coordination of tests. Dr. Bocaille, Dr. Scholl, Dr. Gil, and other physicians are also described as attentive and trustworthy, contributing to a clinic culture that prioritizes comfort, clarity, and personal connection. While administrative and wait-time challenges do appear in some reviews, the overall tone across patient stories is one of appreciation for accessible, high-quality medical care delivered by a team that patients feel confident returning to for their ongoing health needs.

This part of Miami, Florida, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies such as Walgreens and CVS Pharmacy within close proximity, accessing necessary medications and healthcare supplies is easily manageable. The presence of various parks like Coral Pine Park and Continental Park provides opportunities for recreation and leisure activities. Places of worship like St Louis Catholic Church and St Thomas the Apostle Catholic Church offer spiritual support, while cafes such as Panera Bread and Starbucks provide pleasant spots for socializing or enjoying a cup of coffee. Nearby restaurants like Earls Kitchen + Bar and P.F. Chang's China Bistro cater to various culinary preferences. Access to reputable healthcare facilities including Baptist Health Miami Cancer Institute and Nicklaus Children's Hospital ensures quality medical care, while hospitals such as South Miami Hospital are available for emergency situations. Additionally, entertainment options include the AMC Sunset Place 24 theater for enjoying movies. Overall, this neighborhood offers a well-rounded environment suitable for senior living with diverse resources to support a comfortable lifestyle.

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.2 miles)
• Winn-Dixie (2.4 miles)
• SMP Pharmacy Solutions: Retail & Specialty (2.8 miles)

Parks

• Coral Pine Park (0.7 miles)
• Continental Park (0.8 miles)
• McMillan Park (2.2 miles)
• Dante Fascell Park (2.5 miles)
• Coral Reef Park (2.7 miles)
• Kendall Indian Hammocks County Park (3.8 miles)
• Tropical Park (3.9 miles)

Places of Worship

• St Louis Catholic Church (0.8 miles)
• St Thomas the Apostle Catholic Church (2.9 miles)
• Bible Truth Chapel (3.6 miles)
• Christ Fellowship Church (4.1 miles)

Cafes

• Panera Bread (1.3 miles)
• Nespresso Boutique at Macy's (1.5 miles)
• Joanna's Marketplace (1.9 miles)
• Panera Bread (2.1 miles)
• Moulin Rose Cake & Bakery Shop (3.2 miles)
• Starbucks (3.8 miles)
• Starbucks (6.1 miles)

Restaurants

• McDonald's (1.4 miles)
• Earls Kitchen + Bar (1.4 miles)
• The Cheesecake Factory (1.4 miles)
• Dadeland Mall (1.5 miles)
• Miller's Ale House - Miami Falls (2.1 miles)
• P.F. Chang's China Bistro (2.1 miles)
• Wendy's (2.3 miles)

Physicians

• Baptist Health Miami Cancer Institute (1.7 miles)
• Valdes Rafael DDS (2.2 miles)
• UM Sylvester/Physicians at Kendall (2.4 miles)
• Nicklaus Children's Hospital (5.2 miles)
• Conviva Care Center Quail Roost (5.6 miles)

Hospitals

• South Miami Hospital (2.7 miles)
• Jackson South Community Hospital (3.2 miles)
• Jackson South Medical Center (3.2 miles)
• Doctors Hospital (4.7 miles)

Theaters

• AMC Sunset Place 24 (3.1 miles)