Assisting Hands Miami Beach

Pros

• The care provided was excellent.
• The coordinator assigned a wonderful caregiver who matched his needs well.
• Katherine was amazing - helpful, kind, and quick to respond.
• Darlene's clear communication and efficiency in coordinating services are outstanding.
• Yunisleidys was patient, caring, and super attentive.
• The team at Assisting Hands is great, always respectful and goes out of their way to provide excellent service.
• The company is wonderful from the manager to the care staff.
• They provide excellent service for seniors, with professional and compassionate staff.

Cons

• They described the company's customer service as the worst.
• They warned others to stay away due to Maria's horrible customer service, noting two weeks in a row of last-minute cancellations that left their husband stranded.
• They reported that their grandfather's condition worsened after using the company's services and criticized the customer service as the worst.
• They highlighted two consecutive last-minute cancellations of scheduled aides with nonsensical excuses, leaving them stranded.
• They questioned how a business could be run like that.

Review

Across the board, families describe Assisting Hands as a dependable source of support during some of the most challenging times - post-surgical recoveries, fall- and injury-related caregiving needs, and the routine realities of aging. Several families credit a hospital or rehab facility with guiding them to this agency, and they consistently note that the care teams and coordinators delivered compassionate, attentive help when it was needed most. From hip replacements sparked by falls on cruises to recovery after COVID, the ongoing thread is clear: skilled caregivers, thoughtful scheduling, and a responsive approach can make a difficult period feel much more manageable.

A common thread throughout the experiences is the importance of coordination and communication. Families repeatedly highlight Darlene for her calm efficiency, empathetic manner, and reliability in coordinating services as needs evolved. She's praised for walking families through the process, explaining each step, and responding promptly to changes in plans. The scheduling team is also singled out with sincere appreciation, including a nod to a particular scheduler whose support helped ease a difficult transition. The sense is that strong organizational handling - clear communication and timely adjustments - was as valuable as the caregivers themselves.

The hiring process was another bright spot for many who joined the Assisting Hands family. One reviewer described a smooth, welcoming experience and especially highlighted Katherine, whose kindness, responsiveness, and guidance helped reduce stress and build confidence about starting with the company. That sense of personal care - feeling that someone on the team genuinely cares about bringing the right people onto the roster - comes up repeatedly, underscoring how much the agency emphasizes not just care, but the people who deliver it.

Several testimonials center on individual caregivers who left lasting positive impressions. Yunisleidys was singled out for patience, attentiveness, and kind, caring behavior after a mother's knee surgery. Another grandmother's caregiver, through a separate case, earned praise for being a "sweetheart" with the ability to provide timely, thoughtful support. There are stories of specific caregivers - like Diana, who won a grandmother's affection and later became the go-to choice for continuing full-time care - and of Darling, who oversees scheduling and is admired for her leadership and dedication. The consistency of these personal connections appears to be a major reason families feel comfortable staying with the agency.

In some instances, the responsiveness of the agency in urgent moments is highlighted, such as the case where a caregiver was sent to the hospital the same night after a fall. For families traveling or facing sudden needs, that rapid placement can be the difference between staying safe at home and facing a stressful scramble. The dedication to keeping grandparents and loved ones supported, even from a distance or during travel, is a recurring note - one that includes stories of peace of mind and relief when plans come together smoothly.

Not every review is glowing, and those candid notes are important too. A couple of families recount cold, frustrating experiences with scheduling or last-minute cancellations, including one where two weeks of cancellations left a caregiver's plan in limbo and were described as a "nonsensical" obstacle to progress. One reviewer even called out a specific person by name, citing a negative experience with customer service. These cautions remind readers that, while the overall sentiment in many accounts is highly positive, there can be bumps in the road, and the agency's ability to address them is a key part of the service experience.

Overall, the reflections paint a picture of an agency that is deeply engaged with the needs of seniors and their families. They describe a professional, respectful team that goes beyond the basics to provide genuine care - whether through responsive scheduling, compassionate caregiving, or the steady presence of coordinators who help families navigate difficult times. The sentiment across many reviews is one of gratitude and trust, with several families explicitly stating they would turn to Assisting Hands again in the future and would recommend the agency to others. In every praise-filled narrative, the emphasis remains on people - the caregivers who show up with patience and heart, and the coordinators who keep the gears turning so care remains consistent and reliable.

This part of Miami, Florida, offers a convenient and diverse range of amenities for seniors looking to move to the area. With multiple pharmacies located within a few miles, accessing necessary medications and healthcare supplies is easily achievable. Additionally, there are several beautiful parks nearby for outdoor recreation and relaxation. A variety of restaurants and cafes provide options for dining out or grabbing a quick bite to eat. For medical needs, reputable hospitals and physicians' offices are within a reasonable distance. The area also offers easy access to transportation options, including Metrorail stations and bus stops. Overall, this part of Miami provides seniors with the convenience and accessibility they may be seeking in a new living environment.

Pharmacies

• Walgreens (1.7 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.2 miles)
• Walgreens (3.5 miles)

Parks

• North Shore Open Space Park (3.1 miles)
• Haulover Beach Park (3.1 miles)
• Founders Park (5.4 miles)
• Scott Park (5.5 miles)
• Margaret Pace Park (6 miles)
• Babcock Park (7.3 miles)
• Bayfront Park (7.5 miles)

Restaurants

• Chipotle Mexican Grill (3.5 miles)
• Houston's (4.2 miles)
• Mandolin Aegean Bistro (4.5 miles)
• Mo's Bagels & Deli (5 miles)
• Jackson Soul Food II (5.1 miles)
• Amara At Paraiso (5.1 miles)
• Coyo Taco (5.7 miles)

Cafes

• Starbucks (4.8 miles)
• Rosetta Bakery (5.7 miles)
• Nauti Grind Cafe (6.3 miles)
• Starbucks (6.4 miles)
• Starbucks (6.8 miles)
• Casa Tua Cucina (7.8 miles)

Hospitals

• Mount Sinai Medical Center (4.8 miles)
• Jackson Memorial Hospital (6.6 miles)
• Veterans Administration Hospital Miami (6.7 miles)
• University Of Miami Hospital (6.9 miles)

Theaters

• AMC Aventura 24 (5.6 miles)

Transportation

• Earlington Heights Metrorail Station (6 miles)
• Tri-Rail Metrorail Transfer (6.1 miles)
• Brightline Miami (7 miles)
• Brightline MiamiCentral (7.1 miles)
• MDT Metrorail - Government Center Station (7.3 miles)
• Bus Station (7.9 miles)

Physicians

• University Of Miami Doctors Office (6.9 miles)

Places of Worship

• Gesu Catholic Church (7.2 miles)