2273 Merlin Drive, West Melbourne, FL 32904
For more information about senior living options: (844) 490-3973
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Victoria Landing is a great Assisted Living Facility. The staff are helpful, kind, and resident-focused. Nancy Fullem, RN, is absolutely fantastic and leads the nursing team with care. Denise is always friendly, kind, and helpful. Cheryl Birdsong is great at her job and extremely helpful with billing and invoices. The facility is highly recommended by families and residents. The staff work as a team and go above to help residents and their families. The facility offers resort-like amenities, beautiful river views, and restaurant-style dining, while delivering excellent care. The CNAs, med techs, and nurses are attentive, loving, and treat residents like family. Residents consistently report happiness, safety, and gratitude for the care they receive.
The Director of Nursing, Nancy Fullem, is described as arrogant, callous, and disrespectful toward others. The memory care unit is criticized as constantly understaffed and disorganized, leading to hospital visits and dehydration. Staff are alleged to engage in verbal abuse and neglect, including an incident where a staff member yelled at a resident. The facility is accused of greed, nepotism, and administrative failures to rein in abusive practices. Call button response times are reportedly unreliable, with some residents waiting over an hour or never receiving help. One reviewer calls the place awful and not worth the expensive charges. Residents are described as confined to areas watching TV all day, with freezing temperatures and harsh lighting.This community is best suited for seniors who want a hospitality-forward environment with genuine social energy, strong on-site care, and the ability to age in place without sacrificing independence. It appeals especially to residents who value riverfront views, restaurant-style dining, and a lively calendar of activities, plus the option to move into memory care when needed. Families who prize a family-owned, customer-focused culture and a visible nursing leadership presence will find this setting particularly compatible. The model works best for those who can sustain a premium price in exchange for attentive staffing, a resort-like atmosphere, and opportunities to stay connected with loved ones through coordinated care.
On the plus side, the pros consistently point to a caring, resident-focused staff and a capable nursing presence. The leadership around nursing is repeatedly recognized as a major strength when functioning well, with nurses, med techs, and aides described as compassionate and dependable in crisis moments. Front-desk hospitality, dining service, and activity offerings receive frequent praise, contributing to a sense of belonging and daily purpose for residents. The setting itself - beautiful views, a well-appointed campus, and a dining program that feels closer to a resort than a traditional facility - amplifies quality of life and supports social engagement, which can translate into better mood, participation, and overall well-being.
Yet the review landscape is far from uniform. Several accounts highlight a volatile element in experience tied to nursing leadership and management. Some families describe a director of nursing who is thorough and responsive, while others allege arrogance or dismissiveness that deeply colors interactions during difficult health moments. Memory care experiences vary as well: some families report extremely attentive care and meaningful routines, whereas others recount gaps in attention, outbreaks, dehydration episodes, and insufficient record-keeping. Communication with families can feel inconsistent, and when issues arise - particularly around health events or transitions - resolution times and transparency appear to hinge on who is at the helm in a given week.
These mixed impressions partly offset the facility's strongest advantages. For families who can lean into the high-touch staff, reliable mid-level care, and the social infrastructure, the positives can significantly outweigh perceived drawbacks. The combination of emphasis on compassion, a connected care team, and the opportunity to age in a familiar setting with loved ones nearby provides a compelling value proposition. Where a resident can thrive under steady nursing leadership and proactive family communication, this community delivers a compelling, well-rounded lifestyle that supports dignity, independence, and well-being.
Nevertheless, certain families should seriously consider alternatives. If reliability and consistency in nursing oversight are non-negotiable, or if a long-term record of responsive call-bell support and proactive health monitoring is essential, the risk of uneven experiences may be too high. For those with tighter budgets or a heightened sensitivity to management dynamics, the premium cost and potential variability in care quality warrant careful comparison with other options in the area. Families with loved ones who have complex medical needs or a history of UTIs, dehydration, or repeated hospitalizations may want facilities with a more uniformly documented track record in memory care and a clearly defined escalation process.
Practical next steps for serious consideration include meeting the Nursing Director and key memory care leads, and asking pointed questions about staffing ratios, call-button response times, and recent health events. Tour at different times to observe how shifts transition, and request to speak with current residents and families about communication practices and problem resolution. Inquire about respite or short-term stays to assess real-world dynamics before committing, and request transparent pricing that itemizes care, medications, meals, and activities. With disciplined due diligence, the strongest elements - staff warmth, engaging programming, and a genuinely pleasant environment - can be aligned with dependable clinical oversight to create a durable, satisfying living arrangement.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Melbourne International (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Diamond Lifestyle ALF is a premier assisted living community located in West Melbourne, FL. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
Our dining room provides a cozy and welcoming atmosphere where residents can enjoy delicious meals prepared by our talented chefs. The community is fully furnished, creating a warm and inviting living space for our residents.
For those who enjoy spending time outdoors, we have a beautiful garden where residents can relax and soak up the sunshine. Housekeeping services are provided to ensure that our residents' living spaces are always clean and tidy.
We understand that moving can be stressful, which is why we offer move-in coordination services to assist our residents with the transition process. Our staff is dedicated to providing personalized support and assistance with activities of daily living such as bathing, dressing, and transfers.
We also coordinate with health care providers to ensure that our residents receive the necessary medical care they require. Our team is trained in diabetes management and can provide specialized diets for residents with dietary restrictions.
Transportation arrangements are available for medical appointments, ensuring that our residents have access to the healthcare they need. In addition, we offer Wi-Fi/high-speed internet access so that residents can stay connected with their loved ones.
Our community aims to provide an engaging lifestyle for our residents through scheduled daily activities. Whether it's participating in group outings or enjoying social events within the community, there is always something for everyone to enjoy.
Conveniently located near cafes, pharmacies, physicians' offices, restaurants, theaters, and hospitals, Diamond Lifestyle ALF offers easy access to essential services and amenities. Our goal is to create a supportive and vibrant environment where seniors can thrive while receiving top-notch care and support from our dedicated staff.
This part of West Melbourne, Florida offers a variety of amenities that may appeal to seniors looking for a convenient and enjoyable lifestyle. Within a short distance, you can find a selection of theaters for entertainment, numerous dining options ranging from fast food to sit-down restaurants, as well as several pharmacies and medical facilities for healthcare needs. The proximity to hospitals such as Apollo Surgery Center and Wuesthoff Medical Center-Melbourne provides peace of mind in case of emergencies. Additionally, cafes like Panera Bread and Starbucks offer relaxing spaces to socialize or enjoy a cup of coffee. Transportation is easily accessible with Melbourne International Airport only 4.7 miles away. Overall, this area provides convenience and entertainment options that could enhance the quality of life for seniors considering senior living in West Melbourne.
Diamond Lifestyle ALF is located at 2273 Merlin Drive, West Melbourne, FL 32904 in Brevard County, Florida
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Understanding the True Cost of Assisted Living in 2025: A Comprehensive Guide
Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
