2273 Merlin Drive, West Melbourne, FL 32904
For more information about senior living options: (844) 490-3973
The staff at Victoria Landing is described as helpful, kind, and resident-focused. Nancy Fullem, RN, is praised as absolutely fantastic and a strong leader of the nursing team. Denise, the front desk receptionist, is consistently friendly, kind, and helpful. Cheryl Birdsong is effective, easy to work with, and very helpful with billing and invoicing. The facility is highly recommended by families seeking assisted living. The staff work tirelessly to care for residents and coordinate to address health challenges. The nursing staff and medtechs are superb and treat residents like family. The memory care team provides attentive daily care and encouragement in a supportive environment. The facility offers beautiful river views and a restaurant-style dining experience, contributing to a resort-like atmosphere. The ownership is family-owned and deeply invested in the community, with low staff turnover. The activity staff (e.g., Kristi, Kelly) are described as bubbly, loving, and engaging.
The Director of Nursing, Nancy Fullem, is described as arrogant, callous, and disrespectful toward others. It is stated that since Nancy Fullem was hired, the last two years have been utterly troublesome under her direction. The memory care unit is criticized for constant understaffing, leading to dehydration and recurrent UTIs requiring hospital visits. There are frequent outbreaks every 45?60 days with little to no mitigation. The facility is called awful and not worth the expensive charges. The owner is urged to understand what is going on, or risk losing clients due to management. The memory care environment is described as confining residents to a TV-watching area, with freezing temperatures and harsh lighting. The nursing staff, aside from a couple of aides, are described as completely useless. The director's abrupt, rude, and passive-aggressive behavior prompted the family to move a loved one to another facility.Victoria Landing in Melbourne, Florida is widely described by families and friends as a welcoming, people-first assisted living community with a strong sense of home and family. Across many voices, the facility is praised for its caring staff, beautiful views of the Indian River, and a campus that aims to feel more like a resort than a traditional senior living setting. Residents are encouraged to socialize, participate in a full slate of activities, and dine in a restaurant-style setting, with the option to stay independent in their own apartments or move to memory care as needs evolve. The overall tone from multiple observers is that this is a place where the residents' comfort, safety, and happiness are supposed to be central.
A recurring thread of admiration centers on the nursing leadership and the clinical team. Nancy Fullem, RN, is repeatedly highlighted as a key figure - the head of nursing whose oversight of resident care and quick interventions are frequently described as exceptional. Several reviewers call her the "powerhouse" behind the team, noting that she is a strong resource for families and an effective crisis manager who can mobilize the nursing staff and other caregivers when difficult situations arise. It's clear that many family members feel grateful for her expertise and the sense of security she brings during challenging health events. Yet, opinions about Nancy are not uniform: one review skewered her demeanor as arrogant and disrespectful, suggesting that her style can be abrupt or even passive-aggressive in certain moments. That contrast makes the leadership experience at Victoria Landing feel complicated and highly dependent on personal interactions during stressful times.
Beyond the nursing leadership, a number of staff members earn praise for their warmth and accessibility. Denise, the front desk receptionist, is regularly described as friendly, kind, and helpful - someone many families say they will miss when she retires. Cheryl Birdsong, the Business and Service Director, is noted as exceptionally effective in her role, especially with billing and invoice matters; she is described as easy to work with and highly responsive. These front-line relationships matter deeply to families, and the consistently positive notes about Denise and Cheryl underscore that administrative and reception staff set a welcoming tone for those visiting or living at the community.
Family testimonials also emphasize the positive impact of Victoria Landing's memory care program when it is needed. Several accounts highlight the transitions to memory care as well-managed, with staff who provide encouragement and companionship, and activities staff who help residents form friendships. One reviewer notes that moving a loved one to memory care can still feel like a hopeful and supportive step when the care team is attentive and compassionate. The dining options, activities, and general atmosphere - described as homely and nurturing - contribute to a sense of security that families find reassuring. There are mentions of a caring director who, together with the activities team, helps residents feel connected and engaged on a daily basis.
Quality of life is a common thread in many reviews, with families praising not only the clinical care but the overall environment. The facility is described as having "superior food," a restaurant-style cafeteria, and beautiful views - features that make daily life pleasant and engaging. Several reviewers stress that the staff work as a cohesive unit, treating residents almost like family and tending to medical needs with a balance of professionalism and personal consideration. The ownership is depicted by some as deeply invested in the community and personally involved, which lends a sense of continuity and commitment to families who are navigating the complexities of elder care.
Alongside these positive reflections, there are strong warnings and criticisms that color the overall picture for some readers. One lengthy review - by someone who had a long experience with a loved one in the memory care unit - takes issue with Nancy Fullem's leadership in a more persistent way. The author describes a pattern of behavior they perceived as abrupt, rude, and dismissive, arguing that these moments undermined trust and led to a difficult decision to move a parent to another facility. The reviewer acknowledges that this concern coexists with praise for other staff members and for certain aspects of care, but the core message remains that the director's demeanor can dramatically affect the experience for families during sensitive and emotionally charged times. This tension illustrates that even within a largely positive environment, the relationship with management can be a decisive factor for some families.
Further scrutiny comes from an additional, strongly negative account focusing specifically on the memory care experience. This reviewer describes a three-month period in memory care marked by persistent attention gaps, repeated hospitalizations for dehydration and infections, and what they characterized as an insufficient response from the nursing team. They cite multiple ER visits and a sense that care was not consistently prioritized, even as front-desk staff and some aides were praised for kindness. In this account, the contrast is stark: while some staff members are described as wonderful and caring, the broader clinical leadership and systems in place within memory care are portrayed as failing to meet urgent needs. The reviewer explicitly questions whether the memory care model is the right fit for Victoria Landing and urges owners and managers to reassess staffing, protocols, and the overall approach to resident health and safety. It's important to note that within this same review, the front desk and certain aides are singled out as positive and supportive, underscoring how mixed experiences can be within the same community.
Taken together, these perspectives create a nuanced portrait of Victoria Landing. On the positive side, the community is renowned for its beautiful views, welcoming atmosphere, restaurant-style dining, and a deeply caring, resident-centered approach in many interactions. Families frequently commend the cohesion of the staff, the sense of family, and the commitment to treating residents with respect, dignity, and kindness. The leadership of Nancy Fullem is a defining element of the experience for many, praised for clinical competence and crisis management, while also generating controversy among those who feel her interpersonal style can be challenging in moments of stress. The memory care program elicits both gratitude for compassionate, engaged care and serious concern from others who experienced health issues that they felt were not adequately addressed.
If you are considering Victoria Landing for a loved one, these testimonials suggest a few practical takeaways. Visit to observe the daily flow, speak with multiple staff members - including nursing leadership, administration, and activities staff - to get a sense of the culture and the approach to resident care. Inquire directly about memory care staffing, protocols, and how they handle health events such as dehydration and infections. Ask about care planning conversations and how the team delivers difficult news with empathy and clarity. Most importantly, understand that experiences can vary from unit to unit and from family to family; the facility's strengths in hospitality, views, and general warmth can coexist with concerns about clinical leadership and memory care operations. Victoria Landing remains a community with evident hearts in the right place, even as families weigh complex experiences when making deeply personal decisions about care.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Melbourne International (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Diamond Lifestyle ALF is a premier assisted living community located in West Melbourne, FL. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
Our dining room provides a cozy and welcoming atmosphere where residents can enjoy delicious meals prepared by our talented chefs. The community is fully furnished, creating a warm and inviting living space for our residents.
For those who enjoy spending time outdoors, we have a beautiful garden where residents can relax and soak up the sunshine. Housekeeping services are provided to ensure that our residents' living spaces are always clean and tidy.
We understand that moving can be stressful, which is why we offer move-in coordination services to assist our residents with the transition process. Our staff is dedicated to providing personalized support and assistance with activities of daily living such as bathing, dressing, and transfers.
We also coordinate with health care providers to ensure that our residents receive the necessary medical care they require. Our team is trained in diabetes management and can provide specialized diets for residents with dietary restrictions.
Transportation arrangements are available for medical appointments, ensuring that our residents have access to the healthcare they need. In addition, we offer Wi-Fi/high-speed internet access so that residents can stay connected with their loved ones.
Our community aims to provide an engaging lifestyle for our residents through scheduled daily activities. Whether it's participating in group outings or enjoying social events within the community, there is always something for everyone to enjoy.
Conveniently located near cafes, pharmacies, physicians' offices, restaurants, theaters, and hospitals, Diamond Lifestyle ALF offers easy access to essential services and amenities. Our goal is to create a supportive and vibrant environment where seniors can thrive while receiving top-notch care and support from our dedicated staff.
This part of West Melbourne, Florida offers a variety of amenities that may appeal to seniors looking for a convenient and enjoyable lifestyle. Within a short distance, you can find a selection of theaters for entertainment, numerous dining options ranging from fast food to sit-down restaurants, as well as several pharmacies and medical facilities for healthcare needs. The proximity to hospitals such as Apollo Surgery Center and Wuesthoff Medical Center-Melbourne provides peace of mind in case of emergencies. Additionally, cafes like Panera Bread and Starbucks offer relaxing spaces to socialize or enjoy a cup of coffee. Transportation is easily accessible with Melbourne International Airport only 4.7 miles away. Overall, this area provides convenience and entertainment options that could enhance the quality of life for seniors considering senior living in West Melbourne.
Diamond Lifestyle ALF is located at 2273 Merlin Drive, West Melbourne, FL 32904 in Brevard County, Florida
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Understanding the True Cost of Assisted Living in 2025: A Comprehensive Guide
Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
