Comforts of Home Care Associates Inc

Pros

• The agency has loyal, compassionate, and experienced caregivers.
• Millie provided top-of-the-line care.
• The care and support enabled the grandmother to live longer.
• The agency offers excellent care at affordable rates.
• It is a great home healthcare company.

Cons

• The reviewer would never recommend this company.
• They describe several months of sub-par performance and shady billing practices.
• The memory care unit involved has lost faith in the company.
• Rose Cavalierre refused to return calls and did not pay the $175 mold inspection invoice.
• They discontinued service because of these issues.

Review

The experiences described about this home care agency are deeply mixed, weaving together praise for compassionate caregiving with serious concerns about billing and accountability. On the positive side, a caregiver named Millie stands out in one family's story. Millie is described as delivering "top of the line care" to a grandmother who battled cancer and multiple health problems. The caregiver's presence is framed as a central part of a dedicated effort to keep the grandmother comfortable, supported, and well-cared-for through a difficult illness. The impression is that Millie, along with other experienced caregivers associated with the agency, contributed to a level of care that felt loyal and genuinely attentive.

The family's appreciation for the caregiver team goes beyond the moment-to-moment kindness. They highlight the overall quality of care as not only compassionate but also effective, with implications that the care helped extend the grandmother's life and quality of life. The narrative emphasizes that the caregivers were experienced and committed, creating a trustworthy impression for the family during a challenging period. In addition to the care itself, the reviewer notes the affordability of the services as an important factor, suggesting that the combination of excellent care and reasonable rates allowed the family to obtain the support they needed without prohibitive stress.

Beyond the personal care dynamic, the account also notes practical and administrative benefits that mattered to the family. The agency's ability to provide consistent, attentive support enabled the family to navigate the care needs of a loved one with cancer and multiple health issues, which can be physically, emotionally, and financially demanding. The sense expressed is that, in these moments, the agency offered a dependable resource for help, enabling the family to feel that they were doing everything possible for their grandmother within a supportive framework.

However, the narrative contains a substantial caveat about a financial and administrative matter that complicated the overall impression of the agency. In 2017, the owner had the family complete a mold inspection, with the invoice originally listed at $300 but discounted to $175 as a courtesy. The issue arose when Rose Cavalierre reportedly refused to return phone calls or pay the $175 invoice for mold inspection and testing services conducted at the agency's location. By April 20, 2020, the invoice remained unpaid, which the reviewer characterizes as a deliberate and stubborn stance against payment. The reviewer also notes that even a small, incremental payment plan - such as paying $10 per month - could have resolved the debt long ago, but that option was rejected.

This billing dispute colors the overall perception of the agency, introducing doubt and frustration about financial dealings and responsiveness. The reviewer describes a sense of futility in attempting to secure payment, emphasizing that the owner's behavior in this matter undermines trust and complicates any otherwise positive experiences with the caregiving staff. The unresolved invoice is framed as a clear example of "shady billing practices" that left them feeling betrayed or neglected on a financial front, despite the care they had received.

In light of these tensions, the reviewer explicitly states a strong, personal stance: they would "never recommend this company" because of the billing practices and the lack of communication surrounding the unpaid mold inspection invoice. They acknowledge that they recently discontinued service after several months characterized as sub-par in performance, suggesting that the quality of care in some areas did not hold up consistently over time. The memory care unit associated with the family's experience also reportedly lost faith in the company, signaling broader concerns about reliability and trust within the organization.

Yet the closing fragment of the review adds an element of contradiction by ending with the claim, "Great home healthcare company." This juxtaposition underscores the complexity of the experience: while the caregiving staff and some aspects of service are seen in a highly positive light, persistent billing issues, a lack of responsiveness, and disputes over trust have left another substantial impression. The result is a nuanced portrait of a company capable of delivering excellent, compassionate care through dedicated caregivers like Millie, but also one whose management and financial practices prompted serious dissatisfaction and a decision to discontinue services for at least some families.

This area of Melbourne, Florida offers a convenient and diverse range of amenities for seniors looking to settle down. With several healthcare options nearby including New Beginnings Ob/Gyn and First Choice Healthcare Solutions, residents can easily access medical services. There are also numerous dining options such as Frigate's Waterfront Bar and Grill, Intracoastal Brewing Company, and Squid Lips for enjoyable meals out. Transportation is easily accessible with Hertz Car Rental and Melbourne International Airport close by. For leisurely activities, there are parks like Gleason Park and Sunset Park for outdoor enjoyment. Additionally, pharmacies like Walgreens and CVS make it convenient to pick up prescriptions. Overall, this area provides a well-rounded mix of services suitable for senior living.

Physicians

• New Beginnings Ob/Gyn (0.4 miles)
• Pinnacle Eye Center (1.5 miles)
• First Choice Healthcare Solutions (1.6 miles)
• Brevard Health Alliance (1.9 miles)
• Melbourne GI Center (1.9 miles)
• Smeal, Darren M, Md - Melbourne Internal Medicine (2 miles)
• Health First Cancer Service (2 miles)

Restaurants

• Frigate's Waterfront Bar and Grill (0.6 miles)
• Intracoastal Brewing Company (0.9 miles)
• Squid Lips (1 miles)
• Sonic Drive-In (1.3 miles)
• Old Village Restaurant (1.3 miles)
• Gyros & More 2 (2.3 miles)
• Subway (2.3 miles)

Transportation

• Hertz Car Rental - Melbourne - Harbor City HLE (0.7 miles)
• Apex Executive Jet Center (0.9 miles)
• Melbourne International Airport (MLB) (1.6 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (2.9 miles)
• 905 Cafe (3 miles)

Places of Worship

• People of Destiny Christian Fellowship (1.5 miles)

Pharmacies

• Walgreens (1.7 miles)
• Medicine Shoppe (1.9 miles)
• Browning's Pharmacy & Health Care (2.3 miles)
• Night Owl Pharmacy (2.5 miles)
• CVS Pharmacy (2.7 miles)
• Melbourne Discount Pharmacy (2.8 miles)
• CVS Pharmacy (3.1 miles)

Hospitals

• Kindred Hospital Melbourne (1.8 miles)
• Heart Center At Holmes Regional Medical Center (2.1 miles)
• Holmes Regional Medical Center (2.2 miles)
• Melbourne Regional Medical Center (2.9 miles)
• Wuesthoff Medical Center-Melbourne (3 miles)
• Apollo Surgery Center (3 miles)

Parks

• Gleason Park (2.5 miles)
• Sunset Park (3.2 miles)