Heron House of Largo

Pros

• The staff at Heron House of Largo is described as friendly, approachable, and consistent, contributing to a welcoming atmosphere for residents.
• Many residents and family members appreciate the all-day dining concept, allowing flexibility in meal times.
• Residents seem happy and well-cared for, enjoying activities such as bingo, live music, and socializing with fellow residents.
• The facility offers nice amenities such as a library, activity rooms, and outdoor garden spaces for relaxation.
• The staff is noted for their responsiveness and genuine care towards the residents' needs.
• One reviewer highlighted the spacious rooms and pleasant views available at Heron House.
• The management team has shown an ability to work with families to accommodate financial needs and provide suitable living arrangements for residents.

Cons

• The quality of care at Heron House has deteriorated significantly over time, with reports of residents not receiving timely medical attention and experiencing neglect.
• Staff members have been accused of extorting money from residents and mishandling personal belongings, leading to missing clothing and valuable items.
• The facility is reported to be poorly maintained, with dirty carpets, unfilled hand sanitizer stations, and general neglect in upkeep.
• Residents have expressed dissatisfaction with the food quality, citing it as terrible and unappetizing.
• There are concerns about staff professionalism, including reports of employees using cell phones while attending to residents and being disrespectful towards them.
• The management has changed frequently, leading to instability and inconsistent care for the residents.
• Bedbug infestations have been noted in the facility, raising serious health concerns among relatives of the residents.
• Staff members are described as inexperienced and not properly trained to provide adequate care for residents' needs.
• Activities offered at the facility are viewed as limited or lacking engagement for the residents.

Review

Heron House of Largo, a facility offering assisted living and memory care services, has received mixed feedback from visitors and families of residents alike. On the one hand, many praise its cleanliness, friendly staff, and overall pleasant environment for residents. Several reviewers noted that the place appeared immaculate during their visits, with staff being approachable and kind even while managing their responsibilities. Residents seemed content and well-cared-for, participating in various enjoyable activities such as bingo and live music performances.

However, contrasting experiences highlight significant issues within the facility that cannot be overlooked. For instance, some families expressed deep concern over the quality of care provided to their loved ones. One family recounted a distressing experience when their relative fell ill, leading them to seek medical attention after noticing that the staff had not responded adequately to the situation. Such incidents raise questions about the responsiveness and attentiveness of caregivers at Heron House.

Food quality has emerged as a common complaint among several reviews. While some families reported that meals were hot and fresh with an appealing dining concept that allowed for all-day dining, others have described the food as subpar or terrible. This disparity in food satisfaction reflects inconsistent experiences between different residents—some finding it acceptable while others deemed it unacceptable. Furthermore, reports of neglect regarding cleanliness extend beyond just food; several individuals mentioned dirty carpets and inadequate maintenance throughout the building—a stark contrast to initial impressions.

The management at Heron House also appears to be under scrutiny due to recent ownership changes that seem to have affected staffing consistency and overall resident satisfaction negatively. Reviewers noted an alarming frequency of turnover in management personnel alongside complaints about untrained staff who lack proper communication skills. This inconsistency exacerbates feelings of dissatisfaction among residents who have grown accustomed to certain levels of care that are now lacking.

Another troubling issue involves personal belongings going missing from residents' rooms or being mishandled by staff members—a breach of trust that can severely impact resident comfort levels. Accusations surfaced regarding staff members asking to borrow items or even committing theft from residents’ personal effects. Such behavior undermines the core promise of a safe environment where seniors should feel secure both physically and emotionally.

On a more positive note, some families appreciated Heron House's pricing structure compared to other local facilities—recognizing its affordability for those on fixed incomes or with limited financial resources. A few reviewers highlighted effective communication from dedicated staff members who genuinely cared for their loved ones' well-being despite facing challenges associated with management transitions and fluctuating service quality.

In summary, Heron House of Largo presents a complex picture marked by both commendable aspects—like supportive staff interactions and valuable community spaces—as well as significant concerns ranging from inadequate care responses to issues of theft and poor food quality. Families looking into this facility may want to consider these varied perspectives actively before making decisions about long-term residency for their loved ones.

This part of Largo, Florida offers a convenient and diverse array of amenities for seniors looking to settle down in a vibrant community. With multiple pharmacies such as Winn-Dixie, CVS, and Walgreens within close proximity, access to medication and healthcare services is readily available. Nearby physicians at Bay Dermatology & Cosmetic Surgery and The Heart Institute at Largo provide medical care options for residents. For recreational activities, parks like Largo Central Park and Eagle Lake Park offer opportunities for outdoor relaxation and exercise. There are also various dining options ranging from fast food chains like McDonald's to sit-down restaurants like Chili's Grill & Bar. Additionally, entertainment needs can be met with theaters such as Regal Largo Mall nearby. Overall, this area provides a well-rounded living environment with easy access to essential services for seniors.

Pharmacies

• Winn-Dixie (0.3 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)
• Walgreens (3.2 miles)

Physicians

• Bay Dermatology & Cosmetic Surgery (0.5 miles)
• Pinellas County Environmental Health (1.5 miles)
• Eye Institute of West Florida / LASC (2.1 miles)
• The Heart Institute at Largo (2.1 miles)
• Academic Alliance in Dermatology (3.1 miles)
• Premier Miller (3.4 miles)
• Village Family Practice (3.4 miles)

Parks

• Largo Central Park (1 miles)
• Eagle Lake Park (1.1 miles)
• Dog Run (2.8 miles)
• McMullen Booth Tennis Center Clearwater FL (3.2 miles)
• Sand Key Park (4.9 miles)
• Kapok Park (5.2 miles)
• Freedom Lake Park (5.7 miles)

Restaurants

• Chick-Fil-A (1.7 miles)
• Hammerstein Brewing Company (1.9 miles)
• Chili's Grill & Bar (2 miles)
• McDonald's (2.5 miles)
• Seaweed Steaks, Seafood and Sushi (3.1 miles)
• Cristino's Coal Oven Pizza (3.3 miles)
• Chick-Fil-A (3.7 miles)

Theaters

• Regal Largo Mall (2 miles)
• SMG Seminole (5.3 miles)

Cafes

• Belleair Coffee Company (3.1 miles)
• Starbucks (7 miles)
• Starbucks (7.1 miles)

Hospitals

• Morton Plant Hospital (3.4 miles)
• Morgan Heart Hospital (3.4 miles)

Transportation

• St Pete-Clearwater International Airport (PIE) (4.6 miles)

Places of Worship

• Christ The Cornerstone (7 miles)