L & E Helping Hands Home Care & Companion Agency - Lake Wales, FL

Pros

• They were very understanding and helpful.
• They are reliable, honest and operate with integrity.
• Customer service was great from the beginning to the end.
• They exceeded expectations and the process was smooth.
• They have been amazing for six months of care.
• The team is very caring and compassionate.
• Diamond was very sweet.
• Mariel was absolutely amazing.
• Teresita Oivera is hardworking and compassionate.

Cons

• The administration is described as horrible, with a warning not to let them care for loved ones.
• The reviewers state that the staff have horrible service and are very rude.

Review

In Florida, families are often weighing several home-care options when a loved one needs support, and the reviews surrounding L&E Helping Hands present a nuanced picture. On one hand, there is a clear thread of appreciation for the human qualities that caregivers bring: understanding, reliability, honesty, and a deep sense of integrity. Several reviewers emphasized that the experience was guided from start to finish by a compassionate team that truly put a loved one first, making the process feel smooth and supportive even in challenging circumstances. The messages consistently point to a company culture that prioritizes the emotional and practical needs of families facing care decisions.

Among the most powerful endorsements is the sense that the staff genuinely "get it" when it comes to patient care. Reviewers highlighted not only the tangible acts of care but also the attitude with which care is delivered - being patient, patient-centered, and detail-oriented. The praise extended beyond basic services to the holistic experience of arranging in-home support: responsive communication, coordinated scheduling, and a willingness to listen to families' concerns. In these accounts, the care team is described as reliable and trustworthy, with families feeling seen and supported as they navigate the complexities of arranging care for a loved one.

A concrete illustration of the positive experience comes from a patient who identifies himself as Mark Barron. He recounts a six-month relationship with L&E Helping Hands that began with a nurse named Diamond, who he describes as "so sweet." He then praises Mariel as "absolutely amazing," and later notes Teresita Oivera as hardworking and compassionate. Across these three caregivers, the patient emphasizes that he has had a wonderful overall experience with all of the nurses involved. The account stresses that the company feels very caring and compassionate, and it culminates in a straightforward recommendation to others - the kind of testimonial that signals trust built through repeated positive interactions and visible dedication from individual nurses.

But the picture is not uniformly positive. A separate, clearly stated critique raises a starkly different experience: "Horrible administration! Don't let these people care for your loved ones." This voice, though less common in the collection, carries weight by highlighting concerns about the administrative side of the service. The language used conveys frustration with how the organization manages intake, coordination, scheduling, or communications, suggesting that even when the direct caregiving is strong, problems in administrative processes can undermine the overall experience.

Another short, vehement comment echoes this sentiment with blunt skepticism: claims of "horrible service" and outright accusations of rude behavior. While these statements are severe, they reflect an important counterpoint within the same marketplace: the quality of the bedside or in-home nursing care can be markedly different from the quality of administrative interactions. Taken together, the reviews depict a real tension between two facets of care delivery - front-line nursing excellence and the back-end systems that support it.

What emerges from weighing these perspectives is a clear, if imperfect, portrait of a company that can deliver outstanding person-centered care while also facing legitimate challenges in administration. The strongest, most persuasive voices describe empathetic, dedicated nurses who form meaningful relationships with patients and families, and who are supported by a care team that communicates well and keeps the patient's needs at the forefront. The more critical voices remind readers that excellent nursing care alone isn't enough if administrative processes are slow, opaque, or unresponsive. This contrast is not unusual in home-care services, where the day-to-day experience for families hinges on both the hands-on care their loved ones receive and the clarity, consistency, and timeliness of administrative communications.

For families considering in-home care options in Florida, these reviews offer a valuable, if mixed, set of signals. The positive testimonials underscore the potential for L&E Helping Hands to provide compassionate, dependable nursing care that can ease the burden of caregiving and support a loved one's well-being. At the same time, the negative feedback about administration serves as a prudent reminder to probe beyond the obvious strengths of the nursing staff and to ask detailed questions about scheduling, intake procedures, care coordination, and ongoing communication. In practice, this means requesting named caregivers, confirming a clear care plan, and establishing a reliable point of contact for updates and changes.

Overall, the mix of experiences points to a core message for readers: the value of choosing a home-care partner who can balance high-quality direct care with robust administrative support. If you're evaluating L&E Helping Hands, consider not only the personalities and qualifications of the nurses but also how the organization handles onboarding, scheduling, and ongoing communication. Seek references, ask for a detailed care plan, and request a structure that ensures consistent follow-through on updates and concerns. When both elements align - strong caregiving and clear, responsive administration - the likelihood of a positive, patient-centered experience increases significantly.

This area of Lake Wales, Florida offers a variety of convenient amenities for seniors looking to settle down. Within a short distance, there are several pharmacies, including Walmart Pharmacy and Walgreens, making it easy to access medications and healthcare supplies. There are also numerous dining options nearby such as Wendy's and Taco Bell for quick bites, as well as Lake Wales Family Restaurant for sit-down meals. Additionally, there are multiple physician offices in the vicinity, including Lake Wales Medical Walk-In Clinic and Heartland Pediatrics of Lake Wales, ensuring easy access to medical care. For emergency situations, Lake Wales Medical Center is located just 1.9 miles away. The area also provides opportunities for leisure activities with Regal Eagle Ridge Mall theater just a short drive away. Overall, this neighborhood boasts essential services catering to the needs of senior residents.

Pharmacies

• Walmart Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• Winn-Dixie (1.5 miles)
• Sweetbay Supermarket (1.7 miles)
• The Apothecary Shop (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (6.7 miles)

Restaurants

• All Star Grill North (1.2 miles)
• Wendy's (1.3 miles)
• Taco Bell (1.4 miles)
• Junior's Fish Market (1.5 miles)
• Little Caesars Pizza (1.6 miles)
• Burger King (3.3 miles)
• Lake Wales Family Restaurant (3.5 miles)

Physicians

• Lake Wales Medical Walk-In Clinic (1.4 miles)
• MyEyeDr (1.4 miles)
• Physicians Services (1.7 miles)
• Heartland Pediatrics of Lake Wales (1.7 miles)
• Royal Palm Orthopedics (1.8 miles)
• Allam Mahesh G, MD (1.8 miles)
• Dr Oropeza's Office (1.8 miles)

Hospitals

• Lake Wales Medical Center (1.9 miles)
• Mpn Medical Center Dundee (10.2 miles)
• Day Surgery Center (12.5 miles)
• Caring Hands Residence (12.8 miles)
• Winter Haven Hospital Cath Lab (13.1 miles)
• Regency Medical Center (13.9 miles)

Places of Worship

• Holy Spirit Catholic Church (2.5 miles)
• Winter Haven Worship Center (11.6 miles)

Theaters

• Regal Eagle Ridge Mall (6.2 miles)

Cafes

• Starbucks (11.4 miles)