Florida West Home Care Inc.

Pros

• Rosemarie was reliable and genuinely cared for the client.
• Rosemarie made the husband's final years easier.
• Florida West Home Care provided excellent care for the daughter for many years.
• Mary Ann and her staff were very attentive to the daughter's needs.
• The CNAs were very caring, with several staying for years and becoming like family.
• Mary Ann's Florida West HomeCare comes highly recommended for caring for family members.
• Marianne and her staff treat the mom with respect and kindness.
• They have been helpful after surgery.
• Maryann and her team were phenomenal, patient, and thorough in caring for the mother in the last years.
• They helped the family every day and never let them down.
• The staff and CNAs are caring and sensitive to personal needs; Mary Ann regularly checks on the quality and professionalism of the care.

Cons

• The reviewer would not recommend trusting this agency to provide care for a loved one.
• The agency is unreliable, and its staff is rude and unprofessional.
• Mary Anne lacks the customer service skills and the empathy needed to communicate with patients and family members.
• There were many occasions when the caretaker would not show up, which was terrible.
• There was no replacement offered and no effort to arrange one.
• The caretaker quit without notifying the family, and the agency did not inform them, effectively leaving the daughter without care.

Review

The collection of experiences shared about Florida West Home Care centers around deep gratitude for compassionate, dependable caregiving, especially during some of life's most challenging moments. One account recalls Rosemarie, sent by Florida West, as consistently reliable and genuinely caring, a presence that made the difficult last decade of a husband's life more bearable. The sentiment is clear: when a caregiver shows up with steadiness and empathy, the burden of serious illness and end-of-life planning can feel lighter, and the relationship between family and caregiver can provide real comfort.

Several stories highlight the organization's impact on younger family members as well. Across multiple posts, families describe Mary Ann and her staff as exceptionally attentive to the needs of a daughter who required ongoing care. The CNAs are praised not only for their professional skills but for forming lasting bonds, with some caregivers staying with a single client for years and becoming like family. The recurring theme is continuity and warmth - the sense that caregivers are not just performing tasks, but welcoming a family into their routine and offering steady, compassionate support that families deeply appreciate. Those who used Florida West consistently express high regard and a strong willingness to recommend the agency to others.

Additional remarks emphasize how respectfully and kindly the team interacts with an aging mother who recently underwent surgery. Marianne and her staff are described as treating the mother with respect and kindness, a distinction some families say sets Florida West apart from other agencies they have tried. The tone conveys trust built on respectful communication, careful attention to the mother's recovery, and an understanding of how to balance medical needs with dignity and comfort during a vulnerable time.

Another family, the Packard Family, offers one of the most emphatic endorsements. They describe Maryann and the team as phenomenal, patient, and thorough in the care provided during the last one to two years of a loved one's life. They note that the caregivers helped with daily needs and never let the family down, capturing a deep sense of reliability and devoted service. The language used - "AAAAA+++++" - reflects a sentiment of extraordinary satisfaction and appreciation for the caregivers' dedication and for how they supported the family through a challenging period.

There is also a sustained positive narrative from someone who has used Florida West for nearly three years. This reviewer highlights a consistent, caring approach from both staff and CNAs, with sensitivity to personal circumstances. They appreciate being notified in advance about changes to caregiving assignments and feel that Mary Ann regularly checks on the quality and professionalism of the care, ensuring that needs are met. The overall message is one of trust built through dependable, thoughtful service and open lines of communication, culminating in a strong recommendation to others who may be seeking in-home care for loved ones.

Amid the numerous glowing endorsements, there is one strongly negative account that stands in contrast to the rest. This reviewer urges others not to trust the agency, citing unreliability, rude and unprofessional staff, and a perceived lack of customer service from Mary Anne. The details are troubling: the daughter requires total care and cannot move or feed herself, yet there were repeated instances where caretakers did not show up, and there was no immediate replacement or proactive communication. The reviewer describes a period when the daughter depended on a caregiver while the family traveled to Miami, only to learn that the assigned caregiver had quit without informing anyone. The consequence was significant distress for the daughter, who was left without basic needs such as water, and the family felt abandoned for an entire day. This account stresses how critical timely communication, dependable scheduling, and effective contingency planning are when caring for someone with high-level, continual needs.

Taken together, these reviews present a nuanced picture of Florida West Home Care. The majority of experiences celebrate the agency for its compassionate, consistent care and the meaningful relationships formed between families and caregivers. The anecdotes about long-tenured CNAs and staff who go the extra mile to respect patients' dignity and comfort paint a portrait of a service that is valued in many households. Yet the single, strongly critical review underscores the serious consequences of gaps in reliability and communication. It serves as a sobering reminder that for families depending on consistent care, even a few lapses in attendance, replacement staffing, or timely updates can have outsized negative effects.

Overall, the discourse reflects a community that deeply appreciates the care and dedication many Florida West caregivers demonstrate, while also signaling opportunities for improvement in reliability, staffing continuity, and transparent, proactive communication. For prospective clients, the prevailing sentiment is that while many families have had profoundly positive and trustworthy experiences, it remains essential to discuss contingency plans, confirm replacement coverage, and establish clear expectations for scheduling and caregiver changes to ensure uninterrupted support for loved ones who depend on it.

Located in Jensen Beach, Florida, this area offers a variety of amenities within close proximity. There are several restaurants to choose from, ranging from casual dining options like Mulligan's Jensen Beach and Lures Riverfront Restaurant to the more upscale Dolphin Bar and Shrimp House. For those in need of pharmaceutical services, there are multiple pharmacies nearby such as Walgreens and Winn-Dixie. Medical care is also easily accessible with several physician offices specializing in various fields including oncology, internal medicine, and hearing care. Additionally, seniors can enjoy a cup of coffee at cafes like The Googan Coffee Shop or Starbucks. Entertainment options include the Regal Treasure Coast Mall theater for movie buffs. With convenient access to transportation services like Enterprise Rent-A-Car and the nearby Witham Field airport, this area provides a comfortable and convenient living environment for seniors looking to settle down in Jensen Beach.

Restaurants

• Mulligan's Jensen Beach (0.7 miles)
• Lures Riverfront Restaurant (0.7 miles)
• Dolphin Bar and Shrimp House (1.1 miles)
• Uncle Giuseppe's Lil' Bit A Brooklyn (2.8 miles)
• Chipotle Mexican Grill (2.9 miles)
• Steak 'n Shake (3 miles)
• The House of Brews (3.1 miles)

Pharmacies

• Walgreens (1.1 miles)
• Winn-Dixie (1.3 miles)
• Sewall's Point Pharmacy (2.5 miles)
• Walgreens (2.7 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.9 miles)

Physicians

• Dr Charles E. Ahner, MD (2.3 miles)
• Treasure Coast Radiation Oncology PA (2.6 miles)
• Sterling Hearing Care (2.6 miles)
• Osteoporosis Regional Center of Stuart (2.6 miles)
• Symmetry Laser Vein Center (2.7 miles)
• Pulmonary & Internal Medicine Associates (2.7 miles)
• Stuart J Sabol (2.7 miles)

Cafes

• The Googan Coffee Shop (2.8 miles)
• Starbucks (3 miles)
• Gilbert's Coffee Bar (3.4 miles)
• Starbucks (4.2 miles)

Theaters

• Regal Treasure Coast Mall (3.4 miles)

Transportation

• Witham Field (3.8 miles)
• Enterprise Rent-A-Car (4.1 miles)

Places of Worship

• First United Methodist Church (4.1 miles)