Rivertown Towers

Pros

• Pier 5350 is described as beautiful, clean, quiet, and well-maintained.
• Otis and Jerry are praised for fast, friendly, and efficient maintenance work.
• The maintenance team is noted for quick responses and high-quality repairs.
• Courtney and Maria are dedicated to resident satisfaction with genuine care.
• Veronica Cintron is open, transparent, and helpful during the application and move-in process.
• Dylan is recognized for excellent communication and a positive leasing experience.
• Mary and Courtney are described as super friendly and consistently on top of things.
• The Pier 5350 community is portrayed as a place that truly feels like home thanks to a caring team.

Cons

• The tenant reports a roach infestation coming from the vacant unit next door.
• The exterminator arrived three weeks ago and then stopped the treatment abruptly.
• There are gaps in the walls and baseboards that let bugs in, and management promised to seal them but did nothing.
• Management is accused of downplaying the severity of the issue.
• The staff are described as telling residents whatever to get them out of the office and not being transparent.
• Appointments were repeatedly changed (Friday to Monday), leaving weeks without answers.
• An exterminator entered the apartment unannounced without notification, compromising safety.
• The overall experience is described as distasteful.
• The initial five-star review was reconsidered due to unresolved issues.
• There is a huge lack of communication and accountability.

Review

Pier 5350 Apartments is described by many residents as a place with great potential: clean, quiet, and well-maintained, with a sense of community and a team of staff who can be incredibly responsive and friendly. Several reviewers repeatedly praise the property's atmosphere, noting that the building itself looks good, the neighbors are pleasant, and the overall experience in the common areas feels inviting. The sentiment about Pier 5350's core strengths is clear: when things click, the place genuinely feels like a home, and many residents are quick to highlight the positive impressions they had from the move-in process and the culture of care from the staff.

Yet underneath the favorable first impression, a persistent and serious issue dominates for several residents: a roach infestation linked to a vacant unit next door. The situation has dragged on for months since the move-in last summer, with residents reporting gaps and spaces in walls and baseboards that serve as entry points for the pests. In some cases, neighbors say they were promised that those gaps would be sealed, but those commitments did not translate into action. The problem has been compounded by inconsistent pest control efforts; an exterminator reportedly came about three weeks ago and then abruptly stopped, leaving the underlying conditions and the infestation unresolved. The sense among residents is that the problem is not being addressed with the urgency or thoroughness one would expect.

Communication around maintenance and pest control appears to be a major pain point. Reviewers describe a "huge lack of communication and accountability," with management sometimes seeming to operate on its own timetable rather than providing clear, timely updates. There are accounts of employees telling residents one thing to move the process along while actions take much longer than promised, and of appointment scheduling that felt arbitrarily changed - moving exterminator visits from Fridays to Mondays, and then leaving residents without concrete information for weeks. For many, the frustration centers on not knowing when services will occur or what steps will actually be taken to resolve ongoing issues.

Safety and privacy concerns surface in a particularly alarming incident: an exterminator entered a resident's apartment unannounced. The resident reports that an exterminator let himself in while their fianc? was in the shower and their dog was present, underscoring the risk that unannounced access poses to families and pets. This incident is described as a turning point in the tone of the experience, highlighting a fear that protection and professional boundaries may not be consistently observed, especially in a situation already fraught with pest-related stress.

Despite these challenges, the community dismisses the notion that Pier 5350 lacks quality or potential. A substantial portion of the reviews highlights exemplary service from individual staff members and maintenance crews. Move-in experiences are frequently described as smooth and welcoming thanks to attentive staff like Veronica, Mary, Courtney, and Maria. Veronica, in particular, is repeatedly singled out for her transparency, responsiveness, and efficiency in guiding applicants through the process and facilitating smooth transfers. The leasing team, including Dylan and others in the office, receive accolades for their openness and helpfulness, with many reviewers noting that staff members went above and beyond to assist with lease matters and to make new residents feel at home.

Maintenance at Pier 5350 also earns high praise, especially for individuals such as Jerry and Otis. They are described as fast, friendly, and highly skilled, consistently treating residents with a sense of respect and going the extra mile to ensure repairs are done well the first time. Residents speak of the maintenance crew as "unsung heroes" who maintain a strong work ethic and a genuine care for the community, to the point where their efforts are seen as a defining strength of living at Pier 5350. The dedication of these technicians is often highlighted as a major reason residents feel they've found a place that resembles a true home, even when other issues arise.

Overall, the consensus is nuanced. Pier 5350 has undeniable strengths - the cleanliness, quiet living environment, strong neighborly vibes, and a responsive, caring maintenance and leasing team. It also has clear, ongoing challenges that affect day-to-day life, most notably the pest problem and inconsistent communication from management. Some residents have balanced their critiques with gratitude for the people who make the place livable and enjoyable, expressing genuine hope that the pest and communication issues will be resolved by the end of their leases, so they can look back and rewrite their reviews with a fully positive outcome. A few critics add sharp reminders of more negative experiences, such as the application hurdles and a sense that some processes can feel restrictive or opaque at times, but those concerns are interwoven with praise for specific staff members who exemplify excellent customer service and care.

In the end, Pier 5350 is portrayed as a community with real caliber and a capable team behind it, capable of delivering outstanding personal service and reliable maintenance. The major caveat remains the ongoing pest issue and the need for more consistent, proactive communication from management. For someone weighing a move to Pier 5350, the current picture suggests: you may find a home that's clean, quiet, and welcoming, backed by a group of staff who genuinely care; you may also encounter frustrating delays and communication gaps that require patience and persistence. If the property can align its pest control efforts and communication processes, the reviewers who love the place now could easily rewrite their experiences as consistently positive, even beyond the already strong experiences several residents describe.

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.4 miles)
• Walgreens (2.5 miles)
• Winn-Dixie (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)

Physicians

• Memorial Family Medicine - University (1.1 miles)
• Wolchok Eye Associates, PA (2.6 miles)
• Family Care Partners (2.9 miles)
• Family Allergy & Asthma Consultants (3.1 miles)
• Jax Vision Care (3.1 miles)
• Jacksonville Orthopaedic Institute (3.3 miles)
• Nemours Children's Clinic (3.4 miles)

Cafes

• Starbucks (1.7 miles)
• Southern Grounds (2.9 miles)
• European Street Cafe (3.4 miles)
• The Local - San J (4.4 miles)
• European Street Cafe (5.4 miles)
• Starbucks (5.5 miles)
• Starbucks (5.8 miles)

Hospitals

• Baptist Primary Care (2.2 miles)
• Brooks Rehabilitation Hospital (2.5 miles)
• Childrens Medical Services (3.5 miles)
• UF Health Jacksonville Towers (3.6 miles)
• UF Health of Jacksonville (3.7 miles)
• Ascension St Vincent's Riverside (5.1 miles)

Restaurants

• McDonald's (2.6 miles)
• McDonald's (2.8 miles)
• Bb's Restaurant And Bar (2.9 miles)
• The Bearded Pig (2.9 miles)
• Uptown Kitchen & Bar (2.9 miles)
• McDonald's (3 miles)
• Fred Cotten's Landmark BBQ (3 miles)

Parks

• Riverfront Park (3.5 miles)
• Adams Park (6 miles)
• Sutton Lakes Playground (6 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3.6 miles)
• Allen Chapel Ame Church (4.2 miles)
• Riverside United Church of Christ (5.6 miles)
• The River at Jacksonville (5.9 miles)

Transportation

• Craig Air Center (5.4 miles)

Theaters

• Cinemark Tinseltown and XD (5.4 miles)