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3.8 from 116 reviews
5 stars
76
4 stars
3
3 stars
3
2 stars
4
1 stars
30
Overall Review of Rivertown Towers
common8 reviews mention this
Maintenance is often described as fast
Maintenance is frequently described as quick and effective.
Several residents say maintenance responses are prompt and that repairs leave units looking “back to pre loss condition” after issues like leaks. Multiple reviews specifically name individual maintenance staff (Otis and Jerry) and describe them as fast, friendly, and efficient, including during flooding and other apartment problems. A few other residents also describe maintenance requests being handled quickly and professionally, even when problems come up.
common26 reviews mention this
Staff friendliness shows up repeatedly
Leasing and office staff are commonly described as helpful and responsive.
A large share of reviews highlight office staff as friendly, supportive, and willing to walk residents through leasing and move-in steps. Multiple reviewers call out specific team members by name and describe good communication during applications, tours, and questions after moving in. Even among mixed experiences, some residents still single out individual staff members as being patient and helpful when they could reach them.
caveat9 reviews mention this
Pest problems come up often
Residents describe ongoing pest and infestation concerns.
Several reviews describe roaches and other bugs, including claims that infestation started after moving in or spread from nearby units. Residents also describe repeated pest-control activity alongside complaints that the problem persisted or that access and follow-through were inconsistent. A few reviews add that pest-related gaps in walls and baseboards were not promptly sealed, contributing to the concern.
caveat14 reviews mention this
Communication and management are criticized
Residents sometimes report poor communication from management.
Multiple reviews criticize management for unreturned calls or slow follow-up, including complaints that residents had to keep calling or physically visit the office to get answers. Some residents describe disputes over fees, deposits, or lease terms where they felt management was unresponsive or refused help. Others mention frustration with how issues were handled, including how appointments, repairs, or responses did not match what residents say they were told.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Active Adult Communities (55+)
Transportation
Jacksonville International (13 miles away)
Nearby Places of Interest
Pharmacies
Walgreens (1 miles)
CVS Pharmacy (1.8 miles)
Walgreens (2.4 miles)
Walgreens (2.5 miles)
Winn-Dixie (2.8 miles)
CVS Pharmacy (2.9 miles)
CVS Pharmacy (3 miles)
Physicians
Memorial Family Medicine - University (1.1 miles)
Wolchok Eye Associates, PA (2.6 miles)
Family Care Partners (2.9 miles)
Family Allergy & Asthma Consultants (3.1 miles)
Jax Vision Care (3.1 miles)
Jacksonville Orthopaedic Institute (3.3 miles)
Nemours Children's Clinic (3.4 miles)
Cafes
Starbucks (1.7 miles)
Southern Grounds (2.9 miles)
European Street Cafe (3.4 miles)
The Local - San J (4.4 miles)
European Street Cafe (5.4 miles)
Starbucks (5.5 miles)
Starbucks (5.8 miles)
Hospitals
Baptist Primary Care (2.2 miles)
Brooks Rehabilitation Hospital (2.5 miles)
Childrens Medical Services (3.5 miles)
UF Health Jacksonville Towers (3.6 miles)
UF Health of Jacksonville (3.7 miles)
Ascension St Vincent's Riverside (5.1 miles)
Restaurants
McDonald's (2.6 miles)
McDonald's (2.8 miles)
Bb's Restaurant And Bar (2.9 miles)
The Bearded Pig (2.9 miles)
Uptown Kitchen & Bar (2.9 miles)
McDonald's (3 miles)
Fred Cotten's Landmark BBQ (3 miles)
Parks
Riverfront Park (3.5 miles)
Adams Park (6 miles)
Sutton Lakes Playground (6 miles)
Places of Worship
Church of Jesus Christ of Latter Day Saints (3.6 miles)
The article highlights the high risk of falls among older adults due to factors like muscle weakness, vision issues, and environmental hazards, with one in four experiencing a fall annually. It advocates for a comprehensive prevention approach that includes exercise, home safety modifications, medication management, social support, and caregiver involvement.
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Active Adult Communities (55+)
Jacksonville International (13 miles away)
Strong access to dining, healthcare, and amenities nearby.
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