CenterWell Home Health

Pros

• Lyn delivers excellent physical therapy, and Nurse Natalie provides kind, loving, and helpful attention.
• The physical therapist caring for Frank is exceptionally good and helpful, with Frank improving drastically under their care.
• In-home care and communication have been wonderful; nurses and therapists are described as outstanding, professional, knowledgeable, and encouraging.
• The staff are consistently kind, gentle, professional, and very helpful, listening and answering questions.
• Nurse Alexis and physical therapist Matt are praised for their dedication and supportive care.
• Bryan provides consistent support and helps patients progress toward walking again with targeted exercises.
• The team of professionals is exceptional, with Joseph highlighted as outstanding.
• Reviewers would recommend CenterWell to others in need of home health care.
• Care providers are described as caring, courteous, and genuinely concerned for patients' wellbeing.

Cons

• The reviewer felt CenterWell couldn't promise that Sheree Pray would come and was unhappy that a new nurse was sent, with a wound vac issue.
• She was apprehensive about a new nurse performing the wound vac.
• She criticized CenterWell's business practices and said she would avoid using them in the future.
• She claimed the company failed to deliver supplies on time and lied about shipments.
• She said staff appeared reluctant to provide supplies, forcing them to buy supplies themselves.
• PT attendance was erratic and the exercises were ineffective for identified problems.
• There were delays and excuses that hampered getting care started.
• She felt the PT approach left her at a complete standstill in recovery.

Review

CenterWell Home Health draws a broad spectrum of experiences from the people who rely on their services, with a strong current of praise for the dedication and competence of the nurses, therapists, and office staff, but also with notable concerns about continuity, supply logistics, and how certain situations are handled behind the scenes. Taken together, the comments paint a portrait of a company that many families feel delivers compassionate, professional care, even as a few operational gaps leave others feeling frustrated or anxious about specific encounters.

A recurring thread across many reviews is the depth of respect for the clinicians who visit patients in their homes. Families frequently highlight nurses and therapists by name, underscoring that their expertise and bedside manner make a meaningful difference. Nurses such as Natalie are praised for compassion, attentiveness, and a willingness to address questions directly. Alexis, often mentioned as a capable RN, is noted for keeping patients informed and for exuding a reassuring, patient-centered approach. The physical therapy team also earns high marks: Matt and Alvin are repeatedly described as encouraging, skilled, and easy to work with, while Joseph Gilbert is singled out as among the best in the field. Lauren (with both Palatka and Jacksonville assignments) earns praise for professionalism and effectiveness, and Bryan's knowledge and supportive style are repeatedly commended. Across multiple notes, patients emphasize punctuality, clear explanations, and a calm, respectful demeanor that helps them feel safe and cared for in their own homes.

The positive experiences extend beyond the clinicians to the care coordination and communication that shape the overall experience. Several reviews highlight staff who call in advance to schedule visits, confirm timing, and ensure that patients know what to expect. For many families, the reassurance of timely, thoughtful scheduling is as important as the hands-on care itself. When the care is underway, patients frequently express appreciation for the way clinicians listen, explain procedures, and tailor the pace of therapy to individual needs. In short, the best outcomes repeatedly come from teams that blend clinical expertise with genuine, patient-focused communication.

However, not every encounter goes as smoothly. One particularly pointed issue centers on continuity and staff assignment. A patient who requested nurse Sheree Pray to handle a wound vac found the process disconcerting when assurances could not be guaranteed about who would come to their home. After expressing a strong preference for the longtime, highly knowledgeable nurse, they faced a change in staffing and an anxious reaction to the prospect of a new clinician performing a wound vac. This kind of complaint - about not being able to secure a preferred, trusted provider - appears to be a meaningful concern for some families, illustrating how crucial continuity is when dealing with delicate or complex medical treatments.

Another area where some families encounter frustration is supplies and equipment logistics. One set of reviews describes delays and miscommunications around essential supplies, such as catheter equipment. In these cases, families report having to procure items themselves or feeling that shipments were not arriving promptly enough to meet daily needs. There are mentions of patients being told to call before running out, a policy that, in practice, can become a basic expectation when the devices and consumables are central to daily comfort and health. The sentiment here is that, while the clinical care may be excellent, logistics and supply management can undermine the overall experience and create avoidable strain for patients and caregivers.

There are also a few critical notes about the effectiveness of certain therapeutic interactions. At least one review describes a patient who felt that home health physical therapy did not yield the hoped-for progress, with unanswered questions and a sense that additional options had been exhausted. Additionally, there are mentions of delays in getting care started, with some patients facing "delays and excuses" before services began. While these concerns are not the majority, they color the overall impression for those who faced them and underscore the importance of reliable initiation and follow-through in home-based care.

Despite these challenges, the majority of feedback is highly favorable. Many families describe CenterWell as a responsive, caring organization that delivers remarkably good results through its clinicians. The recurring praise for individual therapists and nurses - along with the clear appreciation for proactive scheduling and patient education - suggests that, when the system works smoothly, the experience can be deeply positive. In the end, CenterWell Home Health appears to be a trusted ally for home-based care, with a strong foundation of skilled, compassionate staff who frequently earn the gratitude of patients and families alike.

Looking ahead, the most constructive takeaways center on two themes: preserving continuity of care and strengthening logistics. For patients, the ability to request specific nurses or therapists - and to have those requests honored - matters a great deal, especially for procedures that require specialized knowledge or comforting familiarity. At the same time, there is a clear need to ensure timely delivery of supplies and to maintain transparent, proactive communication about any delays or supply issues. When these areas are addressed, the overall care experience tends to be exceptionally positive, with patients and families expressing heartfelt appreciation for the dedicated professionals who help them recover and regain independence in their own homes.

This part of Jacksonville, Florida, offers a variety of essential services and amenities that may be beneficial for seniors looking to settle in the area. With proximity to reputable physicians such as Southeast Orthopedic Specialists and Cancer Specialists Of North Florida, individuals can easily access specialized medical care. Additionally, there are several pharmacies nearby, such as CVS Pharmacy and Walgreens, making it convenient to fill prescriptions and purchase necessary medications. For leisure activities, residents can enjoy dining at establishments like BJ's Restaurant & Brewhouse or exploring nearby parks like Huffman Boulevard Park or Losco Regional Park. The presence of hospitals like Brooks Rehabilitation Hospital and Baptist Primary Care ensures access to quality healthcare facilities in case of emergencies. Overall, this area provides a mix of healthcare options, dining choices, recreational opportunities, and transportation services through Hertz Rent A Car, making it a well-rounded location for seniors considering senior living in Jacksonville.

Physicians

• Southeast Orthopedic Specialists - CenterONE Clinic (0.5 miles)
• Cancer Specialists Of North Florida (1.8 miles)
• Hamoui Omar Dr First Coast Cardiovascular Institute Jacksonville (1.8 miles)
• North Florida OB/GYN-Paul Rebenack, MD (2.1 miles)
• Borland-Groover Clinic (2.1 miles)
• VA Outpatient Clinic - Southpoint (2.3 miles)
• TruYou Plastic Surgery of Jacksonville (2.6 miles)

Restaurants

• BJ's Restaurant & Brewhouse (1 miles)
• Chuy's (1.2 miles)
• Chipotle Mexican Grill (1.2 miles)
• Grub Kitchen & Bar (1.2 miles)
• Coopers Hawk Jacksonvi (1.2 miles)
• Chick-Fil-A (1.3 miles)
• Domu Jax (1.3 miles)

Cafes

• Starbucks (1 miles)
• The Coffee Grinder (1.8 miles)
• Metro Diner (2 miles)
• Starbucks (2.9 miles)
• Starbucks (3.9 miles)
• Starbucks (5.1 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• Winn-Dixie (2.8 miles)
• Winn-Dixie (3 miles)

Theaters

• Cinemark Tinseltown and XD (1.2 miles)

Places of Worship

• Holy Family Catholic School (2 miles)

Hospitals

• Brooks Rehabilitation Hospital (4.3 miles)
• Baptist Primary Care (4.5 miles)

Parks

• Huffman Boulevard Park (4.3 miles)
• Losco Regional Park (4.7 miles)
• Losco Park (5.4 miles)
• Sutton Lakes Playground (5.5 miles)

Transportation

• Hertz Rent A Car (5.3 miles)