TheKey Pembroke Pines

Pros

• Nellie is described as professional and extremely caring.
• Nellie and her aides are praised for professionalism and compassion.
• The Key is recognized as an exceptional private duty agency prioritizing quality care and client satisfaction.
• The Key's team is noted for unmatched professionalism, thorough follow-up, knowledge, and kindness.
• Steve Strumpf is commended for outstanding customer service, attention to detail, and commitment to quality.
• The Key's caregivers are described as highly skilled, empathetic, and well-matched to clients' needs.
• Home Care Assistance teams are described as caring, reliable, and family-like, with attentive communication.
• James Buscemi is seen as a caring, responsive leader devoted to improving the lives of the elderly.
• Clients experience peace of mind and confidence from reliable and proactive care.

Review

The Key Pembroke Pines is best suited for families seeking premium, personalized in-home care that keeps a senior at home with dignity. It is ideal for clients who require a blend of daily living assistance and medical oversight delivered through skilled aides and licensed nurses, paired with a level of managerial involvement that translates into consistent quality. The reviews repeatedly highlight careful caregiver matching, proactive communication, and leadership accessibility, all essential when a loved one has complex needs or when family members live far away. This is not a low-touch model; it is hands-on, with regular check-ins, meticulous scheduling, and a framework that treats care as a coordinated program rather than a series of tasks. In short, it suits those who demand reliable continuity and a genuine, personal touch.

If the budget does not permit premium in-home care, or if a self-contained assisted living environment with abundant social programming is non-negotiable, other options should be weighed. Facility-based living offers on-site staff around the clock and built-in community activities that some families prioritize over home-based care. For those seeking simpler, lower-cost support, or for clients whose needs are primarily companionship with minimal medical oversight, a less intensive home care arrangement might be more appropriate. Finally, if 24/7 on-site medical availability is essential rather than coordinated remote care, exploring other agencies or a facility that guarantees round-the-clock staffing is prudent. The Key Pembroke Pines shines in high-engagement, high-reliability care; alternatives exist for those who need different trade-offs.

Key strengths that justify the investment stand out in every interaction. Leadership accessibility and relentless follow-through create a backbone families can lean on. Nellie's steady, responsive role as case manager and Steve Strumpf's ongoing emphasis on quality establish trust from the first intake. Caregivers are described as skilled, compassionate, and engaged - Mirelle, Edeline, Addy, and others - matched to the loved one's personality and routines. The ability to source nursing support when necessary, coordinate transportation to appointments, and maintain a disciplined cadence of check-ins reassures families, especially when distance isolates them. Proactive problem-solving and rapid staffing changes demonstrate a genuine commitment to continuity, turning potential gaps into orderly, well-managed care streams.

Where the model tests limits, the most common friction points are financial and logistical. The private-duty home-care setup naturally incurs higher costs and requires careful coordination to maintain a seamless schedule. Caregiver substitutions are acknowledged, but replacements that pass the same vetting process arrive quickly, preserving quality; still, the initial phase to align the right caregiver can demand time and persistence from the family. The ongoing care remains a collaborative effort, anchored by documented plans and regular updates, rather than a set-it-and-forget-it arrangement. Those seeking a fixed, low-touch engagement may find the pace and personalization of this model more than they bargained for, yet that very intensity is what sustains safety and satisfaction over the long haul.

How the positives offset the downsides becomes clear in practice. The value proposition rests on people, not mere tasks. When Nellie or Steve check in, the cadence is deliberate, practical, and reassuring, elevating care into a guided program rather than a series of discrete visits. The caregiver-matching process consistently reduces friction and turnover by aligning capability with temperament, which translates into steadier routines for the client and less stress for the family. Families report tangible benefits: timely transportation to medical visits, steady nutrition support, cognitive engagement, and meaningful companionship that preserves independence. The ability to layer in nursing visits, specialty care, or 24/7 backup coverage without losing continuity marks a genuine differentiator. In markets where distance complicates oversight, a steady leadership presence becomes the most valuable asset.

Bottom-line guidance: for families prioritizing reliable, personalized in-home care that respects independence while delivering clear oversight, The Key Pembroke Pines is a strong, defensible choice. Prepare for a period of intensive intake and caregiver matching, and insist on a named primary contact who coordinates across aides, nurses, and schedules. Consider requesting Nellie or another proven coordinator as the consistent point of contact to ensure continuity. Budget for ongoing premium care, and plan for occasional caregiver turnover as part of the reality of long-term home care. If those conditions align with needs and finances, the result is care that feels like family, delivered with a level of professionalism that minimizes risk and maximizes quality of life.

This part of Pembroke Pines, Florida offers convenient access to various amenities that cater to senior living needs. Within close proximity, there are multiple pharmacies including Walgreens and CVS Pharmacy, as well as hospitals such as Memorial Hospital West and Cleveland Clinic Florida. Additionally, there are several cafes for socializing, restaurants for dining out, places of worship for spiritual fulfillment, theaters for entertainment, parks for leisurely walks, and physicians' offices for healthcare needs. The transportation options include the North Perry Airport of Broward County and nearby Metrorail stations for easy access to other parts of South Florida. Overall, this area provides a diverse range of services and recreational opportunities suitable for seniors looking for a vibrant community to call home.

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.5 miles)
• Winn-Dixie (2.8 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3 miles)

Cafes

• Panera Bread (1.8 miles)
• Starbucks (2.1 miles)
• Starbucks (2.9 miles)
• Starbucks (4 miles)
• Starbucks (4.5 miles)
• Habibi Hookah Lounge (9.5 miles)

Restaurants

• Twin Peaks (1.8 miles)
• Taco Bell (2.2 miles)
• Chick-Fil-A (2.4 miles)
• Cheddar's Scratch Kitchen (2.7 miles)
• Mr Shrimp (3.1 miles)
• Just Salad Pembroke (3.1 miles)
• McDonald's (3.3 miles)

Places of Worship

• Mother Of Our Redeemer Catholic Church (2.5 miles)
• Christ the Rock Community Church (5.1 miles)
• Temple Beth Emet (5.8 miles)

Theaters

• AMC Pembroke Lake 9 (2.6 miles)
• Cinemark (4.1 miles)

Hospitals

• Memorial Hospital West (2.7 miles)
• Memorial Hospital Pembroke (6.3 miles)
• Cleveland Clinic Florida (7.5 miles)
• Joe DiMaggio Children's Hospital (9.8 miles)
• UM/Sylvester Clinics At Plantation (10.1 miles)

Parks

• C.B. Smith Park (2.8 miles)
• Towngate Park (2.8 miles)
• Palm Springs North Park (3.1 miles)
• Spring valley (3.3 miles)
• River Run Park (3.8 miles)
• Royal Oaks Park (3.9 miles)
• Scott Park (6.9 miles)

Physicians

• Taft Building (3.4 miles)
• Miami Cancer Institute | Plantation (9.7 miles)
• Comprehensive Health & Wellness Center, P.A. (9.8 miles)

Transportation

• North Perry Airport of Broward County (5.7 miles)
• Okeechobee Metrorail Station (9.7 miles)
• Tri-Rail Metrorail Transfer (10.1 miles)