Concierge Care Fort Myers FL

Pros

• The Concierge Care staff are friendly and eager to assist in any way they possibly could.
• The Concierge Care team in Fort Myers/Naples/Cape Coral is outstanding; they truly care, work hard, and create a personal experience like no other.
• They are the best private duty company in town; the caregivers and office staff are passionate and truly care about their clients.
• The nurse they coordinated with, Aaron Van Dam, has done an excellent job assessing needs and ensuring continuous care.
• For 3 1/2 years, caregivers have been a daily partner in living well; they manage chores, help with daily life, shopping, attend doctor appointments, and are wonderful companions.
• They have been very helpful with flexible scheduling, concise and clear communication, and understanding and compassion.
• Kim went above and beyond the call of duty to evacuate a client's mom during hurricane Ian.
• Concierge Care is simply the best; they are professional as well as kind.
• The staff at the agency are wonderful, willing to help with whatever is needed, always professional and friendly.
• The Concierge Care team is amazing and clients are glad to be part of them.
• They go above and beyond for their clients and the greater SW Florida community.
• The team is loyal, passionate, and thoughtful.

Cons

• Some of the aides are lazy; only one worked hard, and one watched the washing machine go around and had to be told what to do every time she came.
• A weekend aide on 6/7/25 did not follow instructions well, and subsequent shifts were canceled.
• The scheduling office sent an aide on Saturday 6/14/25 who had not been scheduled, requiring her to be sent away and resulting in a lost shift.
• Communication could have been better.

Review

The collection of experiences shared about Concierge Care paints a vivid portrait of a home health agency that many families in Southwest Florida rely on for practical, compassionate in-home support. Across multiple reviews, clients describe a team that consistently shows up with genuine care for both their clients and the families who support them. In Fort Myers, Naples, and Cape Coral, caregivers and office staff alike are praised for their dedication, kindness, and willingness to go the extra mile to meet daily needs and handle unexpected challenges.

A central thread through the testimonials is the personal touch and the evident care people feel from the staff. Reviewers repeatedly call the aides friendly, eager to help, and ready to shoulder tasks large and small. One family describes the weekday caregiver Zee as very helpful and someone they'd schedule with again if the need arises, while another notes that their driver arrived promptly, had a clear plan for the day, and checked in after the visit. The sentiment is reinforced by praise for the overall team - often described as outstanding, trustworthy, and capable of delivering a personal experience that makes clients feel valued rather than like just another appointment.

Like any service that hinges on scheduling and day-to-day execution, there are occasional hiccups noted in the feedback. One reviewer recounts a weekend aide not following instructions and a misstep where an unscheduled Saturday caregiver arrived, necessitating a dismissal of that shift. Another comment points to a broader need for better communication to prevent similar mix-ups. Taken together, these points show that while the program is widely lauded, there are opportunities for refinement in logistics and clear, timely communication. Even so, many families emphasize that these moments are outnumbered by the many positive interactions and reliable care they receive most days.

The agency's crisis responsiveness and willingness to stand by families during difficult times also emerges as a core strength. Several accounts recount actions during emergencies - most notably hurricane Ian - where personnel went above and beyond to protect clients and support loved ones. One reviewer specifically commends a staff member named Kim for going above and beyond to evacuate their mom during a dangerous time, underscoring a culture that prioritizes client safety and proactive action. Other notes highlight the broader spirit of dedication, with mentions of staff and leaders working tirelessly for the wellbeing of clients and even the broader community.

Longevity and continuity are repeatedly highlighted as major benefits. A couple of users describe caregivers who have been part of their daily routines for years, emphasizing how routines are preserved, how caregivers help with chores, appointments, transportation, and companionship, and how the scheduling team manages changes with care. The sense of stability is further reinforced by testimonials about the office culture: reviewers speak of loyal, passionate, and thoughtful staff, and they consistently praise the organization for treating clients with warmth and decency. This long-term reliability is frequently tied to a sense of trust and confidence in the agency's ability to keep a loved one safe and well cared for over time.

Personal connections and foundational values also come through strongly. One reviewer reflects on the agency's founding and the desire for a "homely feeling" rather than a purely commercial approach, crediting a nurse named Nancy Ralston with starting Concierge Care and describing the team as loyal, passionate, and thoughtful. Several notes celebrate office staff for their kindness and dedication, expressing sincere appreciation for the human elements that make the agency feel like part of the family rather than a distant service provider. The consistent thread is that people feel seen, heard, and genuinely cared for by both the caregivers and the people who coordinate their care.

Finally, the strongest overall impression is one of high recommendation and pride in the work being done. Phrases like "The BEST private duty company in town," "the top of my list when it comes to excellent service," and "If you need help at home with your family or friends, I highly recommend you call Concierge Care" recur throughout the reviews. Families describe a level of care and dedication that makes them feel they have an extension of their own family in the agency's team, someone they can trust with the most intimate and essential daily needs. In the end, these testimonials converge on a shared belief: Concierge Care is a passionate, professional partner for in-home support that guests and their families rely on through good days, hard days, and everything in between. And for many, that trust isn't just earned - it's repeatedly reinforced by real, everyday acts of care.

This part of Fort Myers, Florida, offers a variety of amenities that may be appealing for seniors looking to settle in the area. With multiple physicians and hospitals nearby, residents can have easy access to healthcare services. There are also several dining options within a short distance, including familiar chains like Chick-Fil-A and Panera Bread. For those who enjoy spending time outdoors, parks like Terry Park and Buckingham Park provide opportunities for recreation and relaxation. Additionally, pharmacies such as CVS Pharmacy and Walgreens are conveniently located for medication needs. Places of worship like St Cecilia's Catholic Church offer spiritual support for those seeking it. Overall, this area offers a mix of services that cater to the needs of senior residents.

Physicians

• Lee County Health Department (1.2 miles)
• Florida Cancer Specialists & Research Institute - Fort Myers Colonial (1.9 miles)
• Gardner Orthopedics (2 miles)
• Dr Gary Pynckel (2.2 miles)
• Stuart B Krost Md Pa (2.3 miles)
• The McGregor Clinic (2.3 miles)
• Associates In Cosmetic Surgery (2.4 miles)

Hospitals

• Johns Hopkins All Children's Outpatient Care (1.7 miles)
• LPG Orthopedics - The Sanctuary (2.1 miles)
• Healthpark Medical Center (2.3 miles)

Restaurants

• Chick-Fil-A (1.8 miles)
• Popeyes Louisiana Kitchen (2 miles)
• Taco Bell (2 miles)
• Bob Evans (2 miles)
• Steak 'n Shake (2 miles)
• Chili's Grill & Bar (2.1 miles)
• Culver's (2.1 miles)

Parks

• Terry Park (1.9 miles)
• Buckingham Park (4.7 miles)
• Barkingham Dog Park (4.7 miles)
• Horton Park (5.2 miles)

Cafes

• First Watch - Colonial (2.1 miles)
• Starbucks (2.6 miles)
• Starbucks (2.9 miles)
• Panera Bread (4 miles)
• Starbucks (4.9 miles)
• Havana Bakery (4.9 miles)
• Panera Bread (5.8 miles)

Pharmacies

• Rx To Go (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)
• Winn-Dixie (3.4 miles)
• Lee Health Pharmacy (3.5 miles)
• Walgreens (3.6 miles)

Places of Worship

• St Cecilia's Catholic Church (4.3 miles)
• Blessed Pope John the XXIII Catholic Church (5.6 miles)
• Unitarian Universalist Church of Fort Myers (5.7 miles)

Transportation

• U-Haul Moving & Storage (4.5 miles)

Theaters

• AMC Merchants Crossing 16 (5.8 miles)