First Call Home Care Inc

Pros

• Care on Call is described as compassionate and patient-centered in-home healthcare.
• Debra is praised for kindness and understanding.
• Vernel is portrayed as a kind, attentive nurse who helps patients feel comfortable.
• The PT and OT clinicians are gentle, respectful, and communicative with the patient and family.
• The owner is viewed as truly caring about patients and the quality of care.
• The office staff, including Deborah, is recognized for professionalism and responsiveness.
• Care on Call provides seamless coordination of transportation, post-operative support, and emergency responsiveness.
• Families describe the service as reliable, high-quality, and highly recommend Care on Call.

Cons

• They don't care about the patients.
• The office staff member was rude.
• They charge for 45 minutes but don't spend that much time with the patient.
• A reviewer labeled a staff member with a NY accent as a liar and warned others to beware.
• They were very rude and not helpful, telling callers to go through Integrated and then hanging up.
• The reviewer claimed the company has no place in the home healthcare industry, calling them unprofessional and self-centered.
• A reviewer suggested that BBB shows the company as unprofessional and self-centered.

Review

Care on Call Home Healthcare emerges in these experiences as a company built on warmth, responsiveness, and a strong family-centric approach to in-home care. Across multiple voices, the first touchpoint - a phone call - set a tone of reliability and compassion that stood in sharp contrast to other agencies these families had tried in the past. The sentiment is consistent: the moment Debra answered or connected the caller to someone who could help, there was a sense that this would be different, that a thoughtful, patient-first approach would guide every subsequent step.

The care team itself is repeatedly described as exceptional, starting with the front-line professionals who meet the patient in their own home. The first nurse, Vernel, is depicted as unusually kind and patient, taking the time to help ease mom into the visit and to listen to the family's concerns. This nurse's demeanor - the calm, attentive manner and willingness to slow down to ensure comfort - left a lasting impression of genuine compassion. The therapists who arrived for physical and occupational therapy carried a similar ethos: they were gentle, respectful, and mindful of the patient's dignity. They spoke in terms that included the patient in the conversation, sparing her from being talked over and ensuring that care decisions felt collaborative and respectful. Across these experiences, it's clear that the team places a premium on listening, taking their cues from what the patient needs, and providing information that helps families navigate the challenges of aging or recovering at home.

Communication and coordination are highlighted as standout strengths. The staff are described as consistently communicative, sharing practical, usable information that helps families manage daily needs and anticipate upcoming care. The owner of the company is repeatedly cited not just as an administrator but as someone who genuinely cares about the quality of care delivered to each patient. In addition to direct clinical interactions, the office team - especially Deborah - receives high praise for their competence and reliability. Deborah is praised for her ability to handle last-minute requests, coordinate transportation, arrange post-operative support, and maintain continuity of care even after hours. A compelling example notes how seamless the transition was for a dental patient who needed someone to stay postoperatively, a driver to bring them home, and an escort to the door - handled swiftly and professionally by the office staff. This capacity to mobilize resources quickly and effectively is repeatedly cited as a key differentiator.

The care model described by families consistently centers on a personal touch that aligns with the business's family-owned ethos. Hector and Terry, along with their son Brandon, are presented as truly involved leaders who convey a motto - "Our family helping your family" - that translates into attentive, individualized service. Families traveling with a loved one, particularly those who need ongoing support while away from home, report feeling a tangible sense of partnership with the agency. The staff member selected for a caregiver during a multi-person effort is described as prompt, personable, and capable, with the patient forming a positive rapport and showing a marked appreciation for the worker's kindness and professionalism. In one narrative, an entire family expresses sincere gratitude for the dependable, high-quality care that allowed them to travel with confidence, knowing their loved one was in capable hands.

Not every review is uniformly glowing, and some readers note negative experiences that underscore the variability inherent in any service-based field. A few critiques focus on perceived rude behavior from an office staff member and concerns about billing, including a complaint that time charged did not reflect the actual time spent with the patient. There are also comments about confusing or frustrating interactions when asked to navigate the agency's processes, with one reviewer mentioning guidance to pursue services through another agency as a barrier to timely assistance. A particularly pointed critique references a staff member with a distinct accent and accuses that individual of unprofessional behavior, urging potential clients to beware. Taken together, these voices remind readers that, while the core mission and many outcomes at Care on Call are highly praised, there can be friction points around communication style and billing perceived value, and guests should consider their own experience and needs when engaging with any home health service.

Despite the occasional negative note, the overall narrative from a broad cross-section of families is one of gratitude and trust. The team is described as responsive, consistently delivering highly trained and caring professionals who provide not only clinical care but also emotional reassurance during difficult times. The approach extends beyond routine visits to include emergency responsiveness, such as coordinating overnight care when travel was impossible due to weather or other constraints. For families living out of state, this reliability is especially meaningful: Care on Call has become the go-to provider for in-home support, with clear evidence of coordination, communication, and accountability that helps families feel connected to their loved ones even from afar.

In sum, these accounts present Care on Call as a family-owned home health care provider that prioritizes compassionate, patient-centered care, strong personal relationships, and agile coordination. The majority of reviewers highlight a consistent thread: a staff that genuinely cares about the patients, support that extends beyond the clinical to include practical logistics and emotional support, and leadership that is personally invested in maintaining high standards. While there are disagreements and negative anecdotes - as is common in any service sector - the prevailing message is one of deep appreciation. Families express relief and gratitude for the care their loved ones receive, and many indicate they would choose Care on Call again, recommending the agency to others who need reliable, attentive in-home support.

Pharmacies

• Walgreens (1.3 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)
• Walgreens (3.3 miles)

Physicians

• Pom MRI and Imaging Center (2.2 miles)
• Arnoldo Ghitis, MD (3.6 miles)
• Care Resource (4.4 miles)
• Miami Cancer Institute | Plantation (4.7 miles)
• Midland Medical Center (6 miles)
• Eye Centers Of South Florida (6.1 miles)
• Skin Institute (6.1 miles)

Parks

• Central Broward Regional Park (2.5 miles)
• Royal Palm Park (3.5 miles)
• Deicke Park (4.5 miles)
• Holiday Park (5.9 miles)
• Firefighters Park (6.6 miles)
• George English Park (7 miles)

Restaurants

• Subway (3.2 miles)
• McDonald's (3.7 miles)
• Chick-Fil-A (4.9 miles)
• Circus Bar (5 miles)
• Chipotle Mexican Grill (5.1 miles)
• Jesse's Xtreme Sports Bar (5.1 miles)
• Taco Bell (5.1 miles)

Hospitals

• University Hospital And Medical Center (3.8 miles)
• UM/Sylvester Clinics At Plantation (4.3 miles)

Cafes

• Habibi Hookah Lounge (4.9 miles)
• Starbucks (5.2 miles)

Transportation

• Cypress Creek Station (5.3 miles)
• Brightline (5.7 miles)

Theaters

• AMC DINE-IN Coral Ridge 1 (6.8 miles)

Places of Worship

• Coral Ridge Presbyterian Church (7.3 miles)