Elder Services - Ft Lauderdale, FL in Fort Lauderdale, FL

Pros

• The staff are diligent and caring.
• They provide compassionate, knowledgeable guidance to seniors in need.
• The organization offers a wealth of information and helpful resources for elderly care.
• The caregivers are on time and take care of clients' needs.
• They matched the right person for clients and provided quick, effective assistance.
• Their services are invaluable to Broward County and highly recommended.
• They are resourceful and offer a wide range of programs for seniors and the disabled.
• The organization is wonderful and receives strong recommendations from those it serves.

Cons

• The agency promises to call back but hangs up when the call is answered, which is unprofessional.
• The agency provides no real help and keeps referring callers to other agencies that have already directed them elsewhere.
• The agency answered calls only to provide mistaken and untrue information.
• They fail to return promised calls after weeks of waiting.
• Callers experience long hold times, such as 44 minutes, before receiving limited guidance on where to find assistance.
• Some staff members are rude and show a lack of patience.
• They appear arrogant, unable to communicate clearly, and do not let the caller speak.

Review

This Broward County hub is best suited for families seeking a comprehensive, information-rich starting point to navigate the senior-care landscape. Elder Services serves as a central resource for eligibility questions, program options, caregiver support, and referrals, making it a strong first stop for those who need help mapping options and understanding the care ecosystem before choosing an assisted living path. It shines for households already anchored in Broward who want a broad view of what is available, plus practical assistance with paperwork and program enrollment.

That said, certain realities make alternatives worth considering. If the aim is immediate placement or highly personalized, one-on-one matching with a specific facility, this center may feel slow or impersonal at times. Phone responsiveness can be unpredictable, and a few encounters have left families feeling rushed or misunderstood. For those who require rapid decision-making or a hands-on placement service, direct engagement with individual assisted-living communities, private care coordinators, or private home-care agencies can be faster and more outcome-driven. The center functions best as a broad navigator, not a turnkey placement service.

The strongest positives center on depth and accessibility of knowledge. The staff's wealth of information about Broward programs, combined with a realistic, practical approach to eligibility and enrollment, helps families avoid dead ends and dead-end referrals. Several reviewers highlight staff members who went above and beyond - Lourdes, Lydia, Paulette, and Gloria among them - who dedicated hours to filling out paperwork, answering questions, and connecting the right resources. The existence of a wide network of programs and volunteers adds up to meaningful, tangible help for caregivers seeking guidance, technology initiatives, meal support, and other senior services.

Yet the core drawbacks cannot be ignored. A recurring thread in the feedback is uneven customer service, especially over the phone, with reports of rude interactions, long hold times, and occasional miscommunication or promises that aren't kept. For families already stressed by caregiving duties, these hiccups can tilt a decision toward seeking alternatives that offer more predictable responsiveness. The center's value also hinges on geographic reality: for some, the location and travel demands of Broward services may be a practical obstacle, particularly when quick access to resources is needed. Finally, expectations around "hands-on" placement should be tempered - the center excels at information and referrals, not guaranteed placement.

To make the most of Elder Services, approach the engagement with a deliberate plan. Start by requesting a knowledgeable point person who can shepherd the process and provide a clear outline of programs and timelines. Bring essential documents and a short list of questions to assess eligibility, funding options, and next steps for in-home care versus facility-based care. If possible, pair this with in-person visits to potential assisted-living communities and consultations with private care coordinators to accelerate movement from information to placement. The strength lies in arming the family with options and a realistic roadmap.

In the end, Elder Services stands out as a practical, experienced starting point for Broward County families facing senior-care decisions. It offers a broad, credible repository of programs, caregiver support, and hands-on paperwork help that can save time and prevent missteps. The key is to use it as a strategic navigator, not as the sole path to placement. For households that value a comprehensive overview, supported by patient, knowledgeable staff, it delivers substantial value. For those who prioritize rapid placement or individualized facility matching, supplementing with direct facility outreach and private coordination is essential. Begin with a focused call or visit, map the available programs, and proceed with deliberate steps toward the most suitable living arrangement.

This part of Fort Lauderdale, Florida offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. The area is home to a range of dining options, including seafood restaurants, bakeries, and popular chain eateries such as P.F. Chang's and The Cheesecake Factory. Numerous parks are within a short distance, providing opportunities for outdoor recreation and leisurely strolls. There are several pharmacies nearby for easy access to medications and health supplies, as well as reputable hospitals and medical facilities for any healthcare needs that may arise. Additionally, there are places of worship where seniors can practice their faith and several cafes where they can socialize with friends or enjoy a relaxing afternoon. Entertainment options include movie theaters like Cinemark and AMC Pembroke Lake 9, offering opportunities for cultural enrichment. Overall, this part of Fort Lauderdale offers a well-rounded living experience for seniors seeking a vibrant community with convenient access to essential services.

Restaurants

• Flanigan’s Seafood Bar and Grill (0.4 miles)
• Grand Lux Cafe (1.2 miles)
• P.F. Chang's China Bistro (1.2 miles)
• Paul Bakery (1.2 miles)
• The Cheesecake Factory (1.4 miles)
• McDonald's (3.6 miles)
• Graziano's (4 miles)

Parks

• Barkham at Markham Park (1.6 miles)
• Deicke Park (3 miles)
• Everglades Holiday Park (8.6 miles)
• Towngate Park (8.7 miles)
• C.B. Smith Park (8.8 miles)
• Spring valley (8.8 miles)
• Central Broward Regional Park (8.9 miles)

Pharmacies

• Walgreens (1.8 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.2 miles)
• Winn-Dixie (3.3 miles)
• Walgreens (3.3 miles)
• Walgreens (3.4 miles)

Hospitals

• Cleveland Clinic Florida (4.4 miles)
• UM/Sylvester Clinics At Plantation (5.7 miles)
• University Hospital And Medical Center (7.2 miles)
• Memorial Hospital West (9.1 miles)
• Memorial Hospital Pembroke (9.7 miles)

Physicians

• Arnoldo Ghitis, MD (5.1 miles)
• Miami Cancer Institute | Plantation (5.5 miles)
• Pom MRI and Imaging Center (8.2 miles)
• Taft Building (8.3 miles)
• Skin Institute (9.1 miles)
• Dermatology Consultants of South Florida (10.3 miles)

Cafes

• Habibi Hookah Lounge (5.7 miles)
• Starbucks (9.5 miles)
• Starbucks (10.1 miles)

Places of Worship

• Temple Beth Emet (5.8 miles)
• Christ the Rock Community Church (7.3 miles)

Theaters

• Cinemark (7.6 miles)
• AMC Pembroke Lake 9 (9.3 miles)