Elder Services - Ft Lauderdale, FL in Fort Lauderdale, FL

Pros

• Carol went above and beyond in helping a client find supplies for their father, and the office staff were kind and compassionate.
• The resource is a great resource for seniors.
• The agency provides caregiver support, meal assistance, and technology programs, serving as a go-to resource for older adults and caregivers alike.
• Lourdes is personable and helped a client obtain the documents they needed.
• Lydia, Paulette, and Gloria were attentive and caring in assisting with paperwork.
• The staff were diligent and caring.
• Christopher and another representative provided excellent customer service with a kind demeanor.
• The organization offers compassionate, knowledgeable guidance to seniors in need.
• Lisa is a wonderful resource of knowledge.

Cons

• The agencies were mostly out of business and the telephone numbers were disrespectful.
• Renee Futo was rude, demeaning, and unprofessional.
• She was unhelpful and demanded immediate records, even though her agency had taken three months to obtain them.
• She and her agency were a waste of taxpayers’ money.
• She claimed most of her clients never respond, which felt insulting.
• She was abusive and mean, and the agency was a disgrace.
• They say they will call back but then hang up or click when you answer, which is unprofessional.
• Some staff are rude, impatient, and lack compassion; at times some were arrogant and wouldn’t let the caller speak.

Review

Elder Services in Fort Lauderdale is best suited for families navigating the Broward County elder-care maze who need a centralized, resource-rich starting point. This organization functions as a gateway to services, helping identify suitable programs, assist with paperwork, and connect families to a broad network of in-home care providers and senior supports. It shines for those who want a knowledgeable, locally grounded navigator who can map out options, outline eligibility, and pair clients with the right next step rather than offering a turnkey living solution on site.

Still, it is wise to consider alternatives for anyone who prioritizes immediate, consistently polished interactions and a more hands-on, on-contract care experience. A portion of reviewers encountered phone delays, unreturned calls, or staff that felt curt or overwhelmed. In situations where a rapid, warmly consistent customer-service experience is non-negotiable, or where the family needs a tightly supervised plan with tight follow-through from day one, looking at direct-assisted living operators, on-site coordinators, or other local resource centers may yield a more seamless day-to-day interaction.

The strongest argument in favor of Elder Services is the breadth and practicality of its information and referral network. The team routinely delivers actionable guidance, helping families locate supplies, obtain documentation, and navigate the qualification processes for various elder supports. Several staff members stand out for going beyond the minimum: people who spend hours with families, file forms, and stay involved until the right match is found. This depth translates into real-world value when a family is overwhelmed, providing a stable framework of options that can be evaluated with confidence rather than guesswork.

Within that framework, the human touch matters most. When the system works, it is because compassionate staff and knowledgeable volunteers drive the process. References to individuals such as Lourdes, Lydia, Paulette, Gloria, and Lisa highlight a pattern: patient, generous, and well-informed guidance that helps families understand what’s available and what to expect. The organization’s capacity to pair the right caregiver or connect a family with the most suitable home-care arrangement has repeatedly turned uncertainty into clarity, a crucial offset to the bureaucratic friction that often accompanies elder-care planning.

Yet, this is not a flawless machine. The reviews reveal substantial variability in the quality of interactions. On some days, callers report being met with long hold times, promises of callbacks that don’t materialize, and staff who feel rushed or uninvested. There are also warnings about referrals that turn out to be out of business or misaligned with the family’s needs, underscoring a real risk: the value hinges on the accuracy and reliability of the people answering the phones and the referrals they generate. For families relying on timely, precise information to move a loved one forward, these inconsistencies can erode trust and stall decision-making.

Despite the flaws, the practical upside remains compelling for those who approach Elder Services with clear expectations and an active, involved mindset. The organization is repeatedly described as a repository of resources, an essential first stop that can save families countless hours and emotional energy. The presence of a well-regarded helpline, the ability to connect with reputable local agencies, and the documented success stories where families felt guided rather than overwhelmed create a compelling case for using Elder Services as the primary planning stage. The right approach is to leverage the resource network while independently validating every referral and keeping a structured follow-up plan to prevent gaps.

In the end, the decision comes down to how a family weighs breadth of options against consistency of service. For those who want a practical, informed launching point that can illuminate paths, whether it’s home care, adult day programs, or eligibility for various supports, Elder Services delivers substantial value. It is particularly strong for families who can tolerate occasional communication hiccups in exchange for access to a wide ecosystem and senior-care literacy that translates into concrete next steps. Families that prioritize a smooth, uniformly excellent customer experience and guaranteed, steady follow-through from intake through placement may want to supplement or instead pursue alternative providers who offer more turnkey management and tighter day-to-day oversight. The landscape is large enough that Elder Services should be a cornerstone of planning, with a clear plan to vet referrals and hold the line on expectations as a practical, proactive strategy.

This part of Fort Lauderdale, Florida offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. The area is home to a range of dining options, including seafood restaurants, bakeries, and popular chain eateries such as P.F. Chang's and The Cheesecake Factory. Numerous parks are within a short distance, providing opportunities for outdoor recreation and leisurely strolls. There are several pharmacies nearby for easy access to medications and health supplies, as well as reputable hospitals and medical facilities for any healthcare needs that may arise. Additionally, there are places of worship where seniors can practice their faith and several cafes where they can socialize with friends or enjoy a relaxing afternoon. Entertainment options include movie theaters like Cinemark and AMC Pembroke Lake 9, offering opportunities for cultural enrichment. Overall, this part of Fort Lauderdale offers a well-rounded living experience for seniors seeking a vibrant community with convenient access to essential services.

Restaurants

• Flanigan’s Seafood Bar and Grill (0.4 miles)
• Grand Lux Cafe (1.2 miles)
• P.F. Chang's China Bistro (1.2 miles)
• Paul Bakery (1.2 miles)
• The Cheesecake Factory (1.4 miles)
• McDonald's (3.6 miles)
• Graziano's (4 miles)

Parks

• Barkham at Markham Park (1.6 miles)
• Deicke Park (3 miles)
• Everglades Holiday Park (8.6 miles)
• Towngate Park (8.7 miles)
• C.B. Smith Park (8.8 miles)
• Spring valley (8.8 miles)
• Central Broward Regional Park (8.9 miles)

Pharmacies

• Walgreens (1.8 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.2 miles)
• Winn-Dixie (3.3 miles)
• Walgreens (3.3 miles)
• Walgreens (3.4 miles)

Hospitals

• Cleveland Clinic Florida (4.4 miles)
• UM/Sylvester Clinics At Plantation (5.7 miles)
• University Hospital And Medical Center (7.2 miles)
• Memorial Hospital West (9.1 miles)
• Memorial Hospital Pembroke (9.7 miles)

Physicians

• Arnoldo Ghitis, MD (5.1 miles)
• Miami Cancer Institute | Plantation (5.5 miles)
• Pom MRI and Imaging Center (8.2 miles)
• Taft Building (8.3 miles)
• Skin Institute (9.1 miles)
• Dermatology Consultants of South Florida (10.3 miles)

Cafes

• Habibi Hookah Lounge (5.7 miles)
• Starbucks (9.5 miles)
• Starbucks (10.1 miles)

Places of Worship

• Temple Beth Emet (5.8 miles)
• Christ the Rock Community Church (7.3 miles)

Theaters

• Cinemark (7.6 miles)
• AMC Pembroke Lake 9 (9.3 miles)