Housecall Home Healthcare

Pros

• The nurse Traci was phenomenal, knowledgeable, and a walking encyclopedia of nursing.
• The physical therapist Elmer and his assistant Patty provided tough but encouraging care, with positive reinforcement for small victories.
• The staff at Preferred Home Health are consummate professionals, leaving patients feeling fortunate and thankful.
• The agency goes above and beyond for its patients, with caring nurses and therapists.
• The service is characterized by great customer service.

Cons

Review

After my rotator cuff surgery, I found a home health partner in Preferred Home Health, and the experience from day one was marked by a level of care that immediately put my mind at ease. The agency paired me with a team that felt perfectly suited to my needs, a combination of clinical expertise and genuine warmth that helped me approach recovery with confidence. It wasn't just about ticking boxes or delivering routine care; it was about creating a supportive environment that fostered healing, peace of mind, and steady progress toward full function.

Nurse Traci truly stood out as phenomenal. She brought a wealth of current knowledge to every interaction, and as a fellow nurse, I appreciated her depth - she was a walking encyclopedia of nursing. Her kindness and caring nature came through in both her explanations and her bedside manner. She generously shared comfort measures for sleep and pain control, practical tips that made a real difference in how I slept and how I managed discomfort throughout the day. Her presence was reassuring, and her expertise gave me a strong sense of safety as I navigated the early stages of recovery.

Elmer, my Physical Therapist, and Patty, his Physical Therapy Assistant, formed a dynamic team that proved vital to my rehabilitation. Elmer's professional approach was grounded in experience and patient-centered care, guiding each exercise with clarity and purpose. Patty contributed with toughness when needed, but it was always paired with encouragement and support. She freely offered positive reinforcement for my small victories, which mattered a great deal in sustaining motivation during a challenging healing process. Together, they created a rhythm in therapy sessions that kept me focused and moving forward.

I feel fortunate and thankful to Preferred Home Health for putting me with this group of consummate professionals. The combination of Traci's nursing acumen, Elmer's therapeutic guidance, and Patty's supportive encouragement offered a comprehensive care dynamic that addressed both the medical and emotional aspects of recovery. Having such a high-caliber team at home made the entire journey feel manageable and hopeful, rather than overwhelming or solitary.

The agency itself deserves recognition for going above and beyond for their patients. It was evident in the way everything was coordinated, communicated, and executed - every touchpoint reflected a genuine commitment to my well-being. The nurses and therapists were clearly dedicated to more than just the required tasks; they showed a holistic concern for my comfort, progress, and overall experience. That level of dedication translated into tangible days of improved function and better sleep, which are invaluable after surgery.

In addition to the clinical excellence, the customer service stood out as consistently thoughtful and responsive. Scheduling was flexible when my needs changed, questions were answered promptly, and I always felt heard and respected as a patient and as someone who understands the nuances of healthcare. There was a strong sense that the administrative side of care was as important as the hands-on treatment, and that holistic approach added to the overall confidence I felt in Preferred Home Health.

Overall, this experience left me with a deep sense of gratitude. The care I received - anchored by Traci's nursing wisdom, Elmer's skilled therapy, and Patty's encouraging support - felt like more than a standard post-operative plan. It was a thoughtfully integrated team effort that honored my recovery and my well-being at every step. If you're seeking home health care after surgery, this is the kind of group you hope to be paired with: competent, compassionate, and relentlessly dedicated to helping you recover and thrive.

This part of Eustis, Florida, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several physician offices nearby such as Olm Family, Lake Primary Care Associates, and Ear Nose & Throat Associates, medical care is easily accessible. In terms of dining options, there are upscale choices like Jeffrey Paul's Chophouse as well as familiar favorites like McDonald's and Wendy's within close proximity. Pharmacies such as Walgreens and Winn-Dixie are also located nearby for convenience. Additionally, there are places of worship like Victory Church and hospitals like AdventHealth Waterman in the vicinity. For recreational activities, seniors can enjoy parks like Eustis Lake Walk or take in a movie at Epic Theatres. Overall, this area offers a well-rounded community with essential services for senior living.

Physicians

• Sharon Nickell- Olm Family (0 miles)
• Dr Eagles Office (0.1 miles)
• Lake Primary Care Associates (0.1 miles)
• Docs Diagnostic Outpatient Center (0.4 miles)
• Lake Primary Care Associates (0.8 miles)
• Ear Nose & Throat Associates (0.8 miles)
• Pennachio Eye (0.8 miles)

Restaurants

• Jeffrey Paul's Chophouse (0.5 miles)
• McDonald's (0.7 miles)
• Arby's (0.8 miles)
• Wendy's (0.8 miles)
• Golden Corral (0.9 miles)
• Gator's Dockside (1.1 miles)
• Kiku Japanese Steakhouse (1.1 miles)

Pharmacies

• Walgreens (0.6 miles)
• Lake Pharmacy (1.8 miles)
• Walgreens (2 miles)
• Winn-Dixie (2.2 miles)
• Winn-Dixie (2.8 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (2.9 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (3.3 miles)

Places of Worship

• First Church Kidz (1.3 miles)
• Victory Church (3.9 miles)
• First United Methodist Church (4 miles)
• First Baptist Church of Mount Dora (4.4 miles)
• St Patrick Catholic Church of Mt Dora (5.2 miles)

Hospitals

• AdventHealth Waterman (1.3 miles)
• Florida Hospital Waterman (1.4 miles)
• Lrmc Riverside Urgent Care Center (4.6 miles)

Parks

• Eustis Lake Walk (1.7 miles)
• Trout Lake Nature (2.7 miles)
• Donnelly Park (3.8 miles)
• Trimble Park (5.2 miles)

Theaters

• Epic Theatres (1.9 miles)